Absolutley fantastic service from Stratstone Mercedes Leeds. The servicing staff go above and beyond to help. Going forward Stratstone Mercedes Leeds will be the only company looking after my Mercede... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Terrible Business Service, Paid the deposit agreed the financials, had a pick up date agreed, they didn't complete their work in time and delayed my pick up by 4 days. Then when I got the car within 2... Se mere
Virksomheden har svaret
More communication and updates through the long wait for the vehicle to be supplied would have been nice. The on line manual could be more intuitive as well.
An absolute pleasure buying my new car from Luke at Stratstone. The process was slick and the customer service was brilliant. From quote to collect it was all sorted within 8days and completely pain f... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrevet af virksomheden
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktoplysninger
155 Gelderd Road, LS12 6BZ, Leeds, Storbritannien
- 0113 201 5200
4,3
Fremragende
781 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Had a great test drive in Leeds
Had a great test drive in Leeds. The delivery of the car was brilliant!!
16. juni 2026
Besvarelse fra Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Too many things went wrong.
Too many things went wrong including forgetting to change the fuel filter which had been agreed needed doing; then tried to charge me for something they hadn't done. Very sloppy comms.
1. juni 2026
Besvarelse fra Stratstone - Smart of Leeds
Dear Howard,
Thank you for taking the time to rate the experience you have had with smart of Leeds. Please accept our sincere apologies if our service did not meet your needs, and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
smart of Leeds Customer Services
Made welcome at the dealership
Made welcome at the dealership. Adam in sales really helpful and very knowledgeable about our car. The coffee was good and we had a second cup , the girl at the coffee bar came to ask if she could get anything more for us!
12. juni 2026
Besvarelse fra Stratstone - Smart of Leeds
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Adam at Dealership
Have a lovely day!
smart of Leeds Customer Services
Besvarelse fra Stratstone - Smart of Leeds
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Leeds Customer Services
Amazing customer service 10/10
9. juni 2026
Besvarelse fra Stratstone - Smart of Leeds
Hello Emily,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone smart of Leeds Customer Services
Recent service visit.
I received very poor customer service with the exception of the receptionist. Mercedes used to be one of the best but not anymore.
9. juni 2026
Besvarelse fra Stratstone - Smart of Leeds
Hi John,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Besvarelse fra Stratstone - Smart of Leeds
Hello Stuart,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Organize and friendly staff
8. juni 2026
Besvarelse fra Stratstone - Smart of Leeds
Hello Edwinl,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great service from Mercedes Leeds
Great service from Mercedes Leeds. Inti, the manager, dealt with us during the purchase of our car and was extremely helpful throughout the process. He went out of his way to make everything smooth and stress-free, which we really appreciated. We are very happy with our car and grateful for the excellent customer service. Thank you, Inti and the team!
29. maj 2026
Besvarelse fra Stratstone - Smart of Leeds
Hello Uzma,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Leeds Customer Services
5 stars from start to finishFrom the booking to the start and end…
From the booking to the start and end of the day of the service the customer service was superb. All concerned were attentive, polite, knowledgeable and thoroughly professional.
4. juni 2026
Besvarelse fra Stratstone - Smart of Leeds
Hello Sandra,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
smart of Leeds Customer Services
Besvarelse fra Stratstone - Smart of Leeds
Hello Ben,
Tyler will appreciate you leaving this a review - thank you!
Have a nice day!
smart of Leeds Customer Services
I recently had my vehicle serviced at…
I recently had my vehicle serviced at Mercedes Leeds and was extremely impressed with the level of service I received. From the moment I arrived, the staff were friendly, welcoming, and professional.
25. maj 2026
Besvarelse fra Stratstone - Smart of Leeds
Hello Harminder,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Leeds Customer Services
I can only comment about Luke Thornton
I can only comment about Luke Thornton, who was the only member of staff we dealt with - his advice, support and guidance was invaluable……a truly exceptional employee of yours, would very highly recommend.
29. maj 2026
Besvarelse fra Stratstone - Smart of Leeds
Hi David,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Luke at Dealership
Have a lovely day!
smart of Leeds Customer Services
From the first welcome to the last
From the first welcome to the last, everyone was friendly and helpful
27. maj 2026
Besvarelse fra Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Great customer service!
I had Martin as my salesman! Was very helpful and he is really kind! Would highly recommend, he is a great salesman and couldn’t have had a better experience in buying my new car.
28. maj 2026
Besvarelse fra Stratstone - Smart of Leeds
Hello,
Martin will appreciate you leaving this a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Excellent customer care and service
Excellent customer care and service. Made me feel very welcome and I appreciate there friendliness.
27. maj 2026
Besvarelse fra Stratstone - Smart of Leeds
Hello John,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Excellent Service
THE staff were really amazing. MY car fault was detected immediately and was made sure it is fixed. Real happy with the service I received.
6. maj 2026
Besvarelse fra Stratstone - Smart of Leeds
Hello Vinay,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
I enjoyed the quality
15. maj 2026
Besvarelse fra Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Implement Mercedes etiquette that have…
Implement Mercedes etiquette that have been there for years
13. maj 2026
Besvarelse fra Stratstone - Smart of Leeds
Hi,
Thank you for taking the time to rate the experience you have had with smart of Leeds . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
smart of Leeds Customer Services
Prompt and good service
13. maj 2026
Besvarelse fra Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.