I have been a customer of Stratstone Derby since 2002, and without a doubt, Tim is the best person I have ever dealt with there. From the moment I ordered my MINI, Tim was absolutely fanta... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Purchased a JCW Mini at Stratstone Mini Derby,initially all going well, until my px finance company called me to let me know my payments were in arrears! When I called Stratstone Mini Derby to ask wh... Se mere
Virksomheden har svaret
First class service from Chloe, Matt and Grace on the purchase of new Countryman from Stratstone Mini Derby. Chloe Douglas called me within minutes of sending enquiry via CarWow and we discussed a g... Se mere
Virksomheden har svaret
Our experience at Mini Derby has been absolutely brilliant. The cars are great quality with a fantastic spec. Chloe is amazing to deal with, giving us fantastic customer service and making the experie... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrevet af virksomheden
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktoplysninger
Sir Frank Whittle Road, DE21 4LT, Derby, Storbritannien
- 01332 413919
3,7
Middel
123 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Service was spot on
Service was spot on , all promises kept even down to the timely delivery
19. december 2022
Besvarelse fra Stratstone - MINI Derby
Hi Lloyd,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
⭐️⭐️⭐️⭐️⭐️
I had a positive experience at Stratstone Mini, Tim Spencer went above and beyond and made the experience stress free and pleasant. The communication was great and consistent and has been the most straight forward car purchase I have had.
8. december 2022
Uopfordret anmeldelse
Besvarelse fra Stratstone - MINI Derby
Hello Chloe,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
all staff polite and easy to deal with…
all staff polite and easy to deal with ,gave a good price on my car for part exchange .Brought a approved used mini,which looks like new.
Very pleased with my experience, thank you Sam and your colleagues
8. november 2022
Besvarelse fra Stratstone - MINI Derby
Hello Jon,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Would highly recommend this dealership
Would highly recommend this dealership, especially Grace who is friendly and efficient.
21. oktober 2022
Besvarelse fra Stratstone - MINI Derby
Hi Darren,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Great service from start to finish
Great service from start to finish! Tim was fantastic and very professional. Very happy.
8. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Stratstone - MINI Derby
Hi Zoe,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
We purchased a brand new vehicle from…
We purchased a brand new vehicle from mini derby and the whole experience has been stressful and disappointing. Communication and transparency and customer service was severely lacking we will not be back. It is a shame because the car is great apart from it arriving already having done 120miles.
27. september 2022
Uopfordret anmeldelse
Besvarelse fra Stratstone - MINI Derby
Hi Daisy,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Very poor service
Very poor service, routine car service, several issues, wrong diagnosis regarding rear windscreen wiper wash, wanted to charge £120 to fix it, declined, when I checked it myself it was working perfectly, I went in to complain about not having received a follow up from a previous complaint, advised that Jessica would contact me later that day, 11 days later and still no response, my next email will be to head office. They have lost my continued custom, Sheffield Mini much much better with customers.
12. september 2022
Uopfordret anmeldelse
Besvarelse fra Stratstone - MINI Derby
Hi Hayley,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Poor Communication.
5. september 2022
Besvarelse fra Stratstone - MINI Derby
Hi Mark,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership – I will ensure that this is addressed internally.
Thank you,
Customer Services
Great customer service from Tim at…
Great customer service from Tim at Stratstone
19. august 2022
Uopfordret anmeldelse
Besvarelse fra Stratstone - MINI Derby
Hi Stephanie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Purchase of new vehicle
The purchase of my new vehicle was very smooth and managed well by the Sales Team at all times, Colin Hynard who managed my purchase was helpful, informative and friendly at all times. I would recommend Stratstone Mimi Derby to my friends.
2. juli 2022
Besvarelse fra Stratstone - MINI Derby
Hi Sam,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
Buying a new Mini from Stratstone, Derby.
Having had a used Mini Coupe from Stratstone, Derby I found the build quality of the Mini first rate and their servicing second to none so when it came to taking the plunge and buying a new car it was a no brainer to buy another Mini. I bought a Clubman from Stratstone Derby, part exchanging a Honda Civic. The part exchange allowance on the Civic was very good. Stratstone also gave me a quote to part exchange the Mini Coupe but I sold the Mini Coupe privately as Minis are in high demand (Unlike Civics) so achieved a price £700 above the part exchange quote.
The on-line 'build your own Mini' was easy to use with clear pricing. The only item I could not find on-line was a spacesaver wheel option but Stratstone added this on for me.
I normally service cars myself but the Coupe came with 3 years of the TLC service left so Stratstone serviced the Coupe and I was really impressed with the quality of the work. The TLC pack are sadly no longer available but I did take out the monthly service plan at very reasonable costs.
So overall, highly recommended and many thanks to Grace in Sales for making the whole experience so easy and pleasant.
9. juni 2022
Besvarelse fra Stratstone - MINI Derby
Hi Stephen,
We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Derby.
We hope you'll consider us again in the future with your automotive needs!
Customer Services
Absolutely dreadful experience
Absolutely dreadful experience! Made an appointment to test drive a car, drove 1.5 hours to be greeted with the opening gambit by the salesman Colin “do you want to put a deposit down, as someone else has just been out for a test drive” no pressure then!!! Just started looking at the car when a women advised Colin the car was sold. What a complete waste of time. I have never been treated so disrespectfully. Stratstone you are a disgrace, zero customer service. The whole experience has completely put me off buying a mini.
2. juni 2022
Uopfordret anmeldelse
Besvarelse fra Stratstone - MINI Derby
Hi Jennifer,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Besvarelse fra Stratstone - MINI Derby
Hi,
Thanks for the great rating!
We are always happy to help.
Customer Services
Amazing service
14. maj 2022
Besvarelse fra Stratstone - MINI Derby
Hello Jessica,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Fantastic customer service
14. maj 2022
Besvarelse fra Stratstone - MINI Derby
Hi Zelda,
Thanks for the great rating!
We are always happy to help.
Customer Services
The staff was very nice while I was…
The staff was very nice while I was waiting for my car to be serviced . It only gone in for the wipers to be reapers . Then they said that the car was ready for a service would you like to have it service while you wait so I said yes . so they did it
5. maj 2022
Besvarelse fra Stratstone - MINI Derby
Hi Roy,
Thank you for taking the time to leave us this fantastic review!
We strive to provide excellent customer service at the MINI branch in Derby.
Thanks again!
Customer Services
Great service from Rebecca and Danielle.
5. maj 2022
Besvarelse fra Stratstone - MINI Derby
Hi Tim,
Thank you very much for leaving a 5* review.
Have a great day!
Customer Services
Always great service at Mini Derby
Always great service at Mini Derby. Very welcoming and efficient. Lovely clean mini returned to me 😀
26. april 2022
Besvarelse fra Stratstone - MINI Derby
Hi Karen,
Thank you very much for leaving a 5* review.
Have a great day!
Customer Services
Fabulous service from start to finish at Stratstone Derby
Fabulous service from start to finish at Stratstone Derby. Love my new mini! I part exchanged my car here and received a good price for it, to purchase a used Mini Cooper countryman. The experience was great - all documentation provided promptly and communication via email and phone excellent. We purchased with Tim who was very professional, not pushy with any sales extras and made the overall experience enjoyable and stress free! Thanks so much
23. april 2022
Besvarelse fra Stratstone - MINI Derby
Hello,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
A wonderful company to purchase my car…
A wonderful company to purchase my car from, extremely honest and supplied me my Mini with so much more than I could of expected.
Thank you so much Miss Grace Pritchard your kindness will always be remembered.
Many thanks and all the best in the future
Gary.
29. marts 2022
Besvarelse fra Stratstone - MINI Derby
Hi Gary,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
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