The service B was good, Elaine who handled everything was brilliant and such a great personality. The let down was with the free car wash and hoover. The car wash was really well completed. The bigges... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very honest appraisal of the work required (ended up as B Service + Brake Fluid), clearly explained. Lucy was excellent when we collected the car and explained the invoicing and corrected an ove... Se mere
Virksomheden har svaret
Without fail, every time I have had to contact the dealership or made arrangements for my car to be serviced, I have been blown away by how friendly, helpful and reassuring all staff are. Most recentl... Se mere
Virksomheden har svaret
Stratstone Colchester. Lucy goes above and beyond to always rectify any issues with the vehicle and nothing is to much trouble. I will always use this branch over any closer ones to me, it’s worth... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrevet af virksomheden
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktoplysninger
London Road, CO3 8PH, Colchester, Storbritannien
- 01206 224017
4,6
Fremragende
308 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
B CLASS SERVICE From start to finish
From start to finish
C&D driver to service advisor 👌
11. september 2026
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello Sharon, we appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Service department
I dealt with a lady called Gemma in the service department she was outstanding she kept me updated every day I have never had service like this what an amazing lady the service department have really got it together from the Colchester branch I would highly recommend anyone with a Mercedes to use this branch so helpful and professional well done to Colchester
8. september 2026
Uopfordret anmeldelse
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello Michael,
Gemma will appreciate you leaving a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Room for improvement!
The service B was good, Elaine who handled everything was brilliant and such a great personality. The let down was with the free car wash and hoover. The car wash was really well completed. The biggest let down was the hoover, the front 2 seats were hoovered very well, the middle was half completed, then the boot was left and not touched. This was the biggest let down, but I didn't notice until I arrived home so was not easily rectified.
8. september 2026
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello David.
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Mercedes-Benz of Colchester Customer Services
Stratton Experience. Everything that I asked for was done
Everything that I asked for was done, and in a very professional way. All staff were helpful
7. september 2026
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello Bernie.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Mercedes-Benz of Colchester Customer Services
Don't ever bother buying a Mercedes Extended Warranty!
Louis was very quick to answer my queries.
4. september 2026
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello Suzanne,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Mercedes-Benz of Colchester Customer Services
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello Garry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Mercedes-Benz of Colchester Customer Services
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello Pierre,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Mercedes-Benz of Colchester Customer Services
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello,
A big thank you for leaving us a 5* review!
Have a lovely day!
Mercedes-Benz of Colchester Customer Services
We recently dealt with Mercedes…
We recently dealt with Mercedes Colchester and couldn't be happier with the experience. From start to finish, the communication was exceptional—we were kept fully informed every step of the way, which made everything stress-free. The overall level of service was top-tier, professional, and genuinely welcoming. We’re extremely impressed and will definitely be returning in the future.
27. august 2026
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Amazing service
Without fail, every time I have had to contact the dealership or made arrangements for my car to be serviced, I have been blown away by how friendly, helpful and reassuring all staff are. Most recently my car was in for a service and Lucy in particular made the experience smooth and stress-free.
26. august 2026
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Lucy at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello Christine,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very efficient and helpful staff - Louis was particularly helpful.
Very efficient and helpful staff. Went the extra mile to help when paying by a new system as I’m not very technical. Car arrived on time and very clean. Thanks.
17. august 2026
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Support
The team in Colchester (more specifically Louis) who handled the whole interaction in a professional way.
18. august 2026
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very professional service as always :-)
13. august 2026
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hi,
Thank you for your positive review.
The team at Stratstone Brand are always happy to help!
Have a great day!
Stratstone Brand – Customer Services
Car was ready to test drive on our…
Car was ready to test drive on our arrival. Paul gave an excellent overview and demo.
12. august 2026
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hi James,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Paul at Dealership
Have a lovely day!
Mercedes-Benz of Colchester Customer Services
Louis in service was fantastic
Louis in service was fantastic
highly recommend - will be back again
12. august 2026
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello Zoe,
Louis will appreciate you leaving this a review - thank you!
Have a nice day!
Mercedes-Benz of Colchester Customer Services
The team made the whole experiance…
The team made the whole experiance friendly they went above and beyond nothing was to much trouble
4. august 2026
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello Aaron,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Great communication booking by Lucy…
Great communication booking by Lucy excellent service provided
11. august 2026
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello Peter,
Lucy will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great service from the at Colchester…
Great service from the at Colchester Mercedes Benz, the service team consistently deliver above what I expect from them. the understanding, openness, and commitment to deliver a great service with competitive pricing is outstanding.
7. august 2026
Besvarelse fra Stratstone - Mercedes-Benz of Colchester
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Dette er Trustpilot
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