We are delighted with our purchase which was made even more enjoyable by the hassle free experience and quality service throughout from Neil at Stratstone - Land Rover Wolverhampton. Without a doubt t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After collecting my car after a major service within 1 mile of driving the restricted performance light came on I had collect my car at the end of the day on a Friday and they had left and closed for... Se mere
Virksomheden har svaret
Vicky is always amazing and I cannot thank her enough. On this occasion, though, I have to give special mention to Sally on reception. When I visited on Wednesday 10th of June she was so kind, caring... Se mere
Virksomheden har svaret
Was greeted in a welcoming and friendly manner by Victoria my service advisor, was informed about expected duration of service and confirmation of the cost. While in the waiting area was also wel... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrevet af virksomheden
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktoplysninger
Graiseley Hill, WV2 4HQ, Wolverhampton, England, Storbritannien
- 01902 212 904
4,1
God
179 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very professional outfit
18. november 2024
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi Philip,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Excellent customer service
Compared to a dealership closer to Worcester, what a contrast. This dealership provides an excellent customer service, they can’t do enough for you. Really please with how they looked after me.
19. november 2024
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hello Pete,
We are thrilled to hear about your positive experience.
We strive to provide exceptional customer service and are delighted that you felt well taken care of.
Stratstone Customer Services
I was kept informed by Stevie on…
I was kept informed by Stevie on service and my car’s issues all seem to be sorted after the recall.
18. november 2024
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi Malcolm,
We're so glad to hear that Stevie kept you informed throughout the process.
We appreciate your feedback and are happy to hear that your car's issues have been resolved.
Stratstone Customer Services
Always great service
Always great service. Vicky always helpful. Been dealing with her for 11 years.
9. november 2024
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi Mr Smith,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at Land Rover Wolverhampton.
Have a lovely day!
Stratstone Customer Services
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi Timothy,
We're sorry to see that you haven't been fully satisfied with your recent experience.
If you have any outstanding issues, please get in touch with us at service.followup@stratstone.co.uk.
Thank you,
Stratstone Customer Services
Exceptional customer service
Exceptional customer service
If I could give more stars I would!!
7. november 2024
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hello Amy,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Stratstone Customer Services
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi Paul,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Shocking service
Shocking service, they keep your car for weeks on end with no communication about the repairs!
6. november 2024
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi Rob,
We understand your frustration with the length of time it took to repair your car and the lack of communication.
We will take your feedback seriously and use it to improve our communication processes.
Stratstone Customer Services
Dealership so disorganised
I made two appointments to drop my car off for repair and both appointments they had to rearrange due to lack of parts and no hire car available while my car was being repaired.
No call was made to me to make me aware of this so time wasted going in to drop car of for repair.
4. oktober 2024
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi Durand,
We understand your frustration with the inconvenience caused by the appointment rearrangements and the lack of a hire car.
We strive to provide a seamless experience for our customers and apologise that this was not the case for you.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Stratstone Customer Services
My car was dirty on returned dirt on…
My car was dirty on returned dirt on drivers door inside.
2. november 2024
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi,
We understand your disappointment with the cleanliness of your car upon return.
We strive to provide a clean and comfortable experience for all our customers and are sorry that this was not the case for you.
We will take your feedback into account and work to improve our cleaning procedures.
Stratstone Customer Services
poor build quality
poor build quality, incompetant workshop staff cant even tighten a nut to get rid of noisy tapping sound inside boot spoiler on Range Rover Evoque. Spoiler has had a vinyl applied to it and they blaming this as the cause, when its clear its a loose fitting inside the spoiler.
1. oktober 2024
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi Saj,
We understand your frustration with the recent service you received.
We strive to provide the highest quality service and are disappointed to hear about your experience.
We will take your feedback seriously and use it to improve our workshop's standards.
Stratstone Customer Services
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi Adrian,
We're so glad to hear that your experience was smooth and positive.
Stratstone Customer Services
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi Naveed,
Thank you very much for leaving a review!
Have a nice day!
Stratstone Customer Services
Dealt with Simon
Dealt with Simon , he was very knowledgeable and not pushy , even recommended him to my friend , who also purchased a car .
25. oktober 2024
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hello Gary,
We appreciate your kind words about Simon.
We're thrilled to hear that he provided such a positive experience for you and your friend.
Stratstone Customer Services
Great service plus free Uber taxis…
Great service plus free Uber taxis service was great to get me from home to the dealership
23. oktober 2024
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi Mark,
We're thrilled to hear you had a positive experience with our service.
We're glad it made your visit more convenient with the Uber taxi service.
Stratstone Customer Services
Absolutely fantastic care and service…
Absolutely fantastic care and service by Vicky (my appointed contact) at Stratstone Wolves. After months and months of JLR HQ messing me (and many others) around with a manufacturer fault on the F Pace, I finally managed to get my car booked in with Stratstone Wolverhampton for repair and Vicky could not have been more helpful, understanding and accommodating. She kept me informed at every stage and treated me like a valued customer. Vicky is worth her weight in gold for Stratstone Wolverhampton. Thank you to Vicky and the entire team for sorting an issue with my car in less than 2 weeks when JLR HQ couldn’t even reply to an email in that time. It’s truly the people at the ‘bottom’ of the chain keeping brands like JLR reputable and deserve all the good recognition they get, and more.
25. september 2024
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi Sophie,
We appreciate you taking the time to share your positive experience.
We're thrilled to hear about the exceptional care and service you received from Vicky.
It's wonderful to know that she went above and beyond to make your experience positive, especially after the challenges you faced with the manufacturer.
We're proud of our team members who strive to provide outstanding customer service.
Stratstone Customer Services
Appalling customer service only…
Appalling customer service only interested in selling you a car. when you have problems they treat you like a hot potato never return calls, constantly chasing them for updates. Waited 18 months for new car only to have problems after 1 week… had to return the car after 3 months and finally got my money back 6 months later and a lot of stress. completely put me off buying a range Rover ever again.
22. oktober 2024
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi Scott,
We understand your frustration and apologise for the negative experience you had.
It's disappointing to hear about the challenges you faced with customer service and the delays in resolving the issues with your new car.
We value your feedback and will use it to improve our processes and ensure a better experience for future customers.
Stratstone Customer Services
The staff were very friendly and polite…
The staff were very friendly and polite and made you feel welcome
16. oktober 2024
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi Christopher,
Thank you for your kind words.
We're glad to hear you had a positive experience.
Stratstone Customer Services
1st Class Service and special 3 year…
1st Class Service and special 3 year plus pricing
21. oktober 2024
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi Mr Williams,
We appreciate your feedback and are glad to hear you had a positive experience with our service and pricing.
Stratstone Customer Services
Besvarelse fra Stratstone - Land Rover Wolverhampton
Hi Adam,
Thank you for your kind words.
We're delighted to hear you had a great experience.
Stratstone Customer Services
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.