My air conditioning stopped working. First they couldn’t diagnose it but on a second look they changed the compressor which was at fault and it’s back to normal. Was given a nice X7 as interim replace... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My second purchase from BMW Stratstone, Doncaster. I have nothing but praise for the way the whole transaction was handled. Hamid, our sales contact, was an absolute gentleman to deal with. And it was... Se mere
Virksomheden har svaret
Superb service from the team at BMW Stratstone in Doncaster. My point of contact, Neil Earl, kept me fully up to date as my build progressed and then was excellent when I went to pick up my car. Sup... Se mere
Virksomheden har svaret
Your used sales team failed to meet basic standards. I bought an M3 for £35,550 with undisclosed cigarette burns in the passenger interior. I trusted the BMW Approved Used process and Stratstone’s o... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrevet af virksomheden
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktoplysninger
Wheatley Hall Rd, DN2 4SR, Doncaster, Storbritannien
- 01302 976690
4,7
Fremragende
464 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic Experience
I recently bought a a second hand car from Stratstone BMW in Doncaster, the car was in immaculate condition for the age of the vehicle, the handover and customer service I received was second to none
I look forward to buying my next car from Stratstone
15. februar 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi Miles,
Thank you for your kind words and for taking the time to share your experience.
We're thrilled to hear you were happy with the condition of the car and the service you received.
We appreciate your business and look forward to welcoming you back in the future.
Customer Services
Great service
Great service, Derwyn and Luke dealt with me with great patience, I'm very slow when buying a car this took nearly four hours , they were very good to get me to the deal I
happy with. They had car recleaned after delivery as it wasn't up to normal standard but I needed car , lent me a car whilst this was done. Best buying experience.
19. februar 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi Antony,
We appreciate your kind words and are thrilled to hear about your positive experience.
It's wonderful to know that Derwyn and Luke were patient and helpful throughout the process.
We're glad you were able to secure a deal you're happy with and that we were able to accommodate your needs with the car cleaning and loaner vehicle.
Customer Services
Better services and better value than…
Better services and better value than others.
We are lucky we have multiple different dealers within 30 miles but I keep buying from Doncaster as they are cheaper and offer better service.
6. marts 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi Ian,
Thank you for your kind words and for choosing BMW Doncaster.
We appreciate your business and are glad to hear that you've had positive experiences with our service and pricing.
Customer Services
This is the top class BMW dealership…
This is the top class BMW dealership in Doncaster.
Special thanks to Derwyn and all the team for a warm welcome and good service.
I really hope to see you all again in the future.
Darius
25. januar 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi Darius,
Thank you for your kind words and for taking the time to share your positive experience.
We are delighted to hear that you had a warm welcome and received good service from Derwyn.
We appreciate your business and look forward to seeing you again in the future.
Customer Services
Excellent service and friendly team
I always use Stratstone Doncaster since buying my previous car from them. The team there are always excellent and cannot do enough for you. Natalie dealt with me on my most recent visit and was excellent
I would highly recommend
Thank you
Richard
20. februar 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi Richard,
We're thrilled to hear you had such a positive experience with our team, especially Natalie.
We strive to provide exceptional service to all our customers and it's wonderful to know we're meeting your expectations.
Customer Services
Went for a recall
Went for a recall, stayed for the reception staff, it was a pleasure, Jem thanks for the coffee
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi,
We're glad to hear you enjoyed your visit and appreciate your kind words about our reception staff.
Customer Services
Friendly and efficient.
20. februar 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi Dave,
Thanks for the great rating!
We are always happy to help.
Customer Services
A dealership that listens.
Had a great experience dealing with Stratstone BMW Doncaster, initially looked at a couple of used vehicles that we liked, gave feedback of what car we would really like, they listened and found us a brand new car to the exact specifications we asked for, can’t ask for more than that
19. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi,
It's wonderful to know that our team listened to your needs and helped you find the perfect new car.
We appreciate your kind words and are committed to providing exceptional service to all our customers.
Customer Services
Excellent service
Excellent service, the reception team were very helpful and friendly special thanks to the service dept team who made everything from start to finish a organised professional experience.
11. februar 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi Kevin,
Thank you for your kind words!
We're thrilled to hear you had a positive experience.
We appreciate your feedback and will share it with the team.
Customer Services
Excellent service
Excellent service. The online booking made everything such a breeze!
13. februar 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi Scott,
We strive to make the process as seamless and convenient as possible for our customers.
Customer Services
Satisfied customer
A Stratstone BMW customer for the past 8 years - X1 then current X3. All servicing at Stratstone Doncaster - generally very happy with the service and support team. The condition reporting is good and the wear data provides useful guide to when things need doing. Good to see initiatives such as original parts discounts for older vehicles, All in all value for money for safe and reliable motoring.
4. februar 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi Peter,
Thank you for your kind words and for being a loyal customer for the past eight years.
We appreciate your positive feedback on our service and support team, as well as the condition reporting and wear data.
We're glad you find value in our initiatives, such as original parts discounts for older vehicles.
We strive to provide safe and reliable motoring experiences for all our customers.
Customer Services
Awful communication
Awful communication. I received a notice on the app saying my front tyres needed looking at so I booked in at 9.30. I explained that I would be waiting for the car.
5 hours later I saw my car being brought back into the car park. After another 30 minutes of waiting I enquired at the service desk for an update. They then told me the tyres were ok for another couple of months.
Why not book my car in at 2 o clock if instead of 9.30 if they were going to take 5 hours just to look at it?
My previous car was an Audi and they were brilliant in comparison
17. februar 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hello,
We understand your frustration with the communication and the time taken to assess your tyres.
We strive to provide clear and timely updates to our customers, and it seems we fell short in this instance.
We appreciate your feedback and will use it to improve our communication processes.
Customer Services
Exemplary says it all
My X3 is the first BMW I have ever bought. From buying the car to returning it now for a recall (now 6 months old with 2,200 on the clock) I have found the staff at Stratstone to be exemplary. Nothing has ever been an inconvenience or too much trouble. I have occasionally asked for assistance (so many bells and whistles on the M40I) but it is never a problem. Exemplary says it all.
11. februar 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi Michael,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards,
Customer Services
Besvarelse fra Stratstone - BMW Doncaster
Hi Paul,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Very helpful sales representative…
Very helpful sales representative answered all my questions and help to pick most suitable car for me. Thank you so much
28. januar 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi,
Thank you for your kind words.
We're happy to hear you had a positive experience and that our sales representative was able to help you find the perfect car.
Customer Services
5 star establishment
Great dealership. It's was an absolute pleasure to deal with the team in Doncaster. Everyone was very professional and helpful from the staff to the managers. I genuinely felt like they were going above and beyond to help me with my new purchase. I'm also happy with the price I received for my part exchange. I think it was fair, and they don't try to rip you off like some other dealerships around. I would highly recommend doing business with Stratsrone BMW in Doncaster if you are looking for your next car.
23. januar 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi Damian,
Thank you for your kind words and for taking the time to leave this review. We are delighted to hear that you had such a positive experience with our team in Doncaster.
We are glad that you felt well looked after and that you were happy with the price you received for your part exchange. We strive to provide excellent customer service and we are proud to hear that you would recommend us to others.
Customer Services
Couldn't be happier
It was a really stress free experience. From the test drive to picking the spec and colour. I was well looked after from start to finish. The sales staff were extremely professional and helpful.
22. januar 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi Jon,
It's wonderful to know that you felt well looked after throughout the process.
We strive to provide a stress-free and enjoyable experience for all our customers.
Thank you for sharing your feedback.
Customer Services
Easy Purchase - poor follow up
I purchased a lovely car from BMW Stratstone Doncaster. The purchase process was great however...
I PXd a car with them had to chase (multiple times) for
1) The return of my deposit
2) Confirmation they paid the finance off on the PX
3) The new V5C - DVLA confirmed they had NOT been notified so I had to do a form (4 weeks after purchase).
1 star removed for each issue
4. januar 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi,
We appreciate you taking the time to share your experience.
We understand your frustration with the delays in receiving your deposit, finance confirmation, and V5C.
We strive to provide a smooth and efficient experience for all our customers, and it's disappointing to hear that this wasn't the case for you.
We will take your feedback seriously and use it to improve our processes.
Customer Services
Absolutely seamless!
Overall a great service experience, 1st time at this dealership - car was spotless on pick up which was a nice touch loving the all round lower motoring costs the new 1 series offers!! - After ditching JLR for a more affordable option, all without buyer’s remorse !
27. januar 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - BMW Doncaster
Hi Bev,
We appreciate your kind words and are thrilled to hear you had a positive experience with BMW Doncaster.
We strive to provide excellent service and are happy you were satisfied with your new car.
Customer Services
Besvarelse fra Stratstone - BMW Doncaster
Hi Olusola,
It means a lot to us that you enjoyed your time with us.
Customer Services
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.