Moving house as we all know is very stressful however when I called to speak to someone re a storage unit for 8 weeks it was the least stressful thing I have done in a long time. From the enquiry to q... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Absolutely would recommend , store first shelf storage. Helpful pleasant, polite . They explained everything to detail really pleased with them
Virksomheden har svaret
Staff were friendly and clearly answered all our questions. There have been no surprises. The 24 hour availability has turned out to be very helpful - even though we didn't think we'd need it. The... Se mere
Virksomheden har svaret
Very fast and easy to sign up and pay, immediate access and free padlock for your storage container. Value for money Very friendly knowledgeable staff.
Virksomheden har svaret
Virksomhedsoplysninger
Om Store First Self Storage - Derby
Skrevet af virksomheden
At Store First, we believe in offering the best value self storage units, which is why we include a free collection service, flexible contracts, and an exclusive 50% discount for the first 12 weeks. Our facilities also provide free Wi-Fi, kitchen areas, boardroom access, and parking, making storage more convenient than ever.
Store First is the UK’s number one choice for self storage units, offering individuals and businesses a secure, modern, and cost-effective storage solution. Whether you’re moving house, renovating, or need extra space for your business, we provide clean, spacious, and easily accessible storage units in a variety of sizes to suit your needs.
Unlike outdated lock-ups and garage spaces, our purpose-built self storage centres are designed for convenience and security. We offer secure 24-hour access, CCTV monitoring, alarms, and fob-entry systems, ensuring your belongings are safe at all times. Plus, every unit comes with a free heavy-duty padlock for added security.
Our friendly, knowledgeable teams are on hand to provide exceptional customer service, and with locations across the UK, Store First delivers hassle-free, all-inclusive self storage tailored to your needs.
Kontaktoplysninger
Store First Derby, Riverside Road, DE24 8HY, Derby, England, Storbritannien
- 01332 289 289
4,6
Fremragende
39 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely would recommend
Absolutely would recommend , store first shelf storage. Helpful pleasant, polite . They explained everything to detail really pleased with them
30. maj 2026
Besvarelse fra Store First Self Storage - Derby
Thank you for your review! We’re delighted to hear you found the team at our Derby store helpful, pleasant, and polite, and that they explained everything in detail. Your recommendation is much appreciated, we’re here whenever you need storage!
The best customer service received in a long time, thank you!
Moving house as we all know is very stressful however when I called to speak to someone re a storage unit for 8 weeks it was the least stressful thing I have done in a long time. From the enquiry to quote and confirming the details to going to see the storage the whole process was efficient, professional and personable, the lady who helped me Veera Porhola, was so friendly, nothing was too much trouble. A huge thank you for all your help. I will definitely recommend you to friends and family who are moving and need storage. Many thanks, Claire White, Derby
28. maj 2026
Besvarelse fra Store First Self Storage - Derby
Thank you so much, Claire! We’re thrilled to hear that your experience with Veera at our Derby store was the best customer service you’ve received in a long time especially during what can be a stressful process like moving house. Veera’s friendly and efficient approach is exactly what we aim for, and we’re so grateful for your kind words. Your recommendation means the world to us, and we’re here whenever friends or family need storage solutions. Wishing you all the best with your move!
Very easy process and very helpful staff
10. maj 2026
Besvarelse fra Store First Self Storage - Derby
Thank you for your review of our Derby store! We’re glad the process was easy and the staff were helpful. Your feedback is much appreciated!
Great Experience, As Advertised
Staff were friendly and clearly answered all our questions. There have been no surprises. The 24 hour availability has turned out to be very helpful - even though we didn't think we'd need it. The facility is well kept and supervised. Thank you!
(PS Cleanest customer toilet I've seen in a long time)
25. april 2026
Besvarelse fra Store First Self Storage - Derby
Thank you for the great feedback! We're thrilled that our Derby team took good care of you and that the 24-hour availability has been a helpful bonus. (And a huge thank you for noticing the toilets—our team works hard to keep everything immaculately clean!). We appreciate your support!
Very fast and easy to sign up and pay
Very fast and easy to sign up and pay, immediate access and free padlock for your storage container.
Value for money
Very friendly knowledgeable staff.
1. maj 2026
Besvarelse fra Store First Self Storage - Derby
Thank you for the fantastic review! We are delighted to hear that you found the sign-up process at our Derby branch so quick and easy. We always aim to provide great value for money, so we're glad the immediate access and free padlock helped get you off to a smooth start.
Fab service & staff
Thank you to everyone for being so helpful & the dogs enjoyed there cuddles very much 🐾♥️🐾
19. maj 2026
Besvarelse fra Store First Self Storage - Derby
Thank you so much for the lovely review! We absolutely loved having you and your furry friends visit us at the Derby store.🐶♥️
Excellent site
17. april 2026
Besvarelse fra Store First Self Storage - Derby
Thanks so much for the 5 stars for our Derby storage! We're thrilled you've found the facilities excellent. Thanks again for choosing Store First!
I would like to thank Klaudia
I would like to thank Klaudia; I had a small problem in my storage, and she solved the problem very quickly, and I got great advice. Great customer services Thank you.
25. april 2026
Besvarelse fra Store First Self Storage - Derby
Thank you so much for your kind words! We’re delighted to hear that Klaudia was able to resolve your issue so quickly and provide you with great advice. It’s wonderful to know that our team’s support made a difference. Thanks for trusting us with your storage needs!
Great customer service
Great customer service, whenever I had any questions through email, I received responses within minutes of asking. Everything had clear instruction and was answered clearly. Would certainly recommend to anyone and will use again in the future when required.
20. februar 2026
Besvarelse fra Store First Self Storage - Derby
Thank you for the kind words for our Derby storage! We're thrilled to hear you've had great customer service and all your questions answered promptly! Thanks again for the recommendation.
Mice infestation!!!!!
The storage unit itself is very run down and old however that didn’t bother me too much as long as my belongings were safe. I turned up to my unit on Saturday 28th March, I first noted a vermin trap in the hallways leading up to the unit, once I was inside, I found mouse on the floor of my unit, I was shocked and disgusted. I emailed the team straight away and they advised me someone had brought something into the unit which attracted mice but failed to acknowledge me on this? Management were rude and unhelpful advising me they thought they had contained the mice to a specific unit so they didn’t feel the need to let me know the whole storage unit on the SECOND FLOOR had an infestation? I was absolute disgusted as I had a lot of expensive furniture in that unit and there was no care or consideration? Within 3 days, I had gone back to the unit, cleaned everything, checked my belongings for damages, moved out straight away to a different clean, nice unit elsewhere and put in a formal complaint, the response I got from management was laughable, Never again will I store my belongings here and I wouldn’t recommend anyone else to either.
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra Store First Self Storage - Derby
Thank you for your feedback. Providing a clean and safe environment for customer belongings is our top priority. As soon as we were made aware of the issue we brought in professional pest control to resolve the situation caused by another customer storing prohibited items.
We were relieved to confirm that your items were not damaged while we were working on this and all items were covered by our contents protection service should the worst have happened.
We can understand why you chose to move your storage elsewhere but appreciate the custom you gave us. The incident has been fully resolved and preventative measures increased.
Customer care is at the heart at what…
Customer care is at the heart at what they are good at.
Ensuring that the site is clean, the units to hire are also clean and tidy.
We have used storefirst for a number of years, Rightmove Removals wouldn't go anywhere else.
By taking advantage of 12 weeks half price makes economic sence for our customers, by passing on the savings
Thank you scott and your team
15. marts 2026
Besvarelse fra Store First Self Storage - Derby
Thank you so much for your continued trust in Store First and for choosing us year after year! We truly appreciate the kind words, and we’re delighted that the 12 weeks half-price offer allows you to pass real savings on to your customers.
Fantastic service from start to gaining…
Fantastic service from start to gaining our unit
11. marts 2026
Besvarelse fra Store First Self Storage - Derby
Thank you for your fantastic feedback! We’re thrilled to hear that your experience from start to securing your unit was smooth and positive. Thank you for choosing Store First.
Value for money-excellent facilities.
If you're looking for storage facilities that are more than just storage then look no further!
Friendly and helpful staff, great facilities, and 24 hour access for no extra charge!
Store First Derby accept deliveries on my behalf, promptly notify me via WhatsApp and send pictures if I request them.
The 50% discount is great and I love the fact that I don't need to give notice to vacate. I have used a few storage centres around Nottingham and Derby but Store First Derby is the best by far.
I can take my laptop, sit in the canteen and enjoy a cup of coffee while I wait for my customers to arrive. Thank you Store First Derby for the great customer service and excellent facilities.
7. marts 2026
Besvarelse fra Store First Self Storage - Derby
Thank you so much for your fantastic review! We’re thrilled to hear you find great value in our facilities and appreciate the extra touches like 24-hour access and delivery notifications via WhatsApp. It’s wonderful to know our flexible terms and welcoming canteen make your experience even better. We’re proud to be your top choice in Derby and look forward to continuing to support you!
Besvarelse fra Store First Self Storage - Derby
Thank you for your kind words! We’re delighted to hear our staff were helpful and that you’re pleased with our rates and facilities. Thanks again for choosing Store First Derby!
Besvarelse fra Store First Self Storage - Derby
Thank you for your kind words! We’re glad you’re happy with our service. Thanks again for choosing Store First Derby!
Derby Office
This company is very good. I was shown the different size units, taken to my unit and the fob entry was explained to me fully due to the alarm system when the office was closed.
Keep up the good work.
20. november 2025
Besvarelse fra Store First Self Storage - Derby
Thank you for your wonderful feedback! We’re glad to hear that our team provided a thorough and helpful introduction to your unit and the security system. Your support means a lot to us, and we’ll certainly keep up the good work to continue delivering excellent service.
Great Storage unit
The staff are always helpful when ever you need them and the storage unit is always clean and tidy
19. februar 2026
Besvarelse fra Store First Self Storage - Derby
Thank you for the great review for our Derby storage units! We're glad to hear the team are always helpful and the units clean and tidy, Thanks again for choosing Store First.
Excellent service throughout the…
Excellent service throughout the process, moved from a local competitor to them and they made us feel very welcome, much better facilities, shame about the night time toilet facilities as sometimes needed, hopefully they will be reinstated soon
24. februar 2026
Besvarelse fra Store First Self Storage - Derby
Thank you for your review and for choosing to move your storage to us. We’re really pleased to hear you felt welcome and that you’re enjoying the improved facilities.
We appreciate your feedback regarding the night-time toilet access and understand how useful this can be. Your comments have been noted and we hope to have a positive update on this in the future. Thanks again for your honest feedback and kind words.
Besvarelse fra Store First Self Storage - Derby
Thank you for the 5 stars for our Derby storage - we're glad Scott has welcomed you and explained the process clearly! Thanks again for choosing Store First.
Besvarelse fra Store First Self Storage - Derby
Thank you for the 5 stars, we're glad you've found the process easy and helpful - that's what the team aim for! Thanks again for choosing Store First Derby!
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