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I bought my house recently through Starkey and Brown and Lucy was lovely, she kept me updated on everything, answered all my questions and never rushed me or made me feel as i was wasting her time and was very professional, had no problem buying through them and would do so again.
We had our house on the market with Starkey & Brown from April 26 and only had 4 viewings in all. Some of the staff were okay but not very good communication or checking in with us. I had to keep calling them for updates I also did my own marketing which led to one of the viewings and I let S & B know about it. The last viewing before we terminated the contract was a farce and was booked while we were away on holiday, so it was a rush to clean the house as well as packing for our holiday. We also had to drop off the house key and my husband turned up because the front of the place was closed due to flooding so my husband went in the back door and was rudely spoken to by a female staff member. Then when the viewing took place the person doing it left our light on the whole time we were away and no feedback was given either but it was due to the person not returning a callback which S & B requested. Not happy.
Besvarelse fra Starkey&Brown
Hi Michelle,
Thank you for taking the time to share your feedback.
I’m sorry to hear that you were disappointed with aspects of your experience while your property was on the market with us. I appreciate that four viewings over the period of marketing was frustrating. I understand that you also promoted the property yourself through social media, and we were made aware of the viewing that resulted from this.
In terms of communication, we always aim to keep vendors updated throughout the marketing process, and I’m sorry if you felt you had to contact us for updates rather than feeling sufficiently informed by the team.
With regard to the final viewing, I appreciate that the timing was inconvenient as you were preparing to go away. The appointment was arranged through the usual booking process, and we appreciate that viewings can sometimes require a degree of flexibility when a property is being marketed.
I’m sorry to hear that your husband felt he was spoken to rudely when attending the office to drop off the key. That is not the experience we would want anyone to have when dealing with our team.
Regarding the light being left on, I appreciate that this was frustrating, particularly as you were away. In terms of the feedback from the viewing, we did attempt to contact the viewer afterwards but unfortunately they did not return our calls, so we were unable to obtain any further feedback from them.
Thank you again for raising your concerns. We do take feedback seriously and will ensure your comments are passed on to the relevant members of the team.
Kind regards,
Sophie Crosby
Starkey&Brown
After a poor experience with Pygott and Crone (Lincoln) we decided to contract Starkey and Brown to sell our house and were so pleased we did. From the start they were friendly and helpful, the listing looked good but was realistic and they arranged plenty of viewings. We also purchased our new house through Starkey and Brown, and throughout the sale and purchase process we were kept informed and updated. Anita was great, very supportive and reassuring and updating me as things progressed. All went smoothly and we were soon moving into our new home. Wouldn't hesitate to recommend.
Besvarelse fra Starkey&Brown
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you had such a positive experience with us, particularly after your previous experience with another agent.
It was a pleasure to help you with both the sale of your previous home and the purchase of your new one. We’re so pleased everything progressed smoothly and that you felt kept informed and supported throughout the process.
We’ll be sure to pass your kind comments on to Anita too – she’ll be delighted to hear them.
We hope you’re very happy in your new home and wish you all the very best for the future!
Sophie Crosby
Starkey&Brown
Don't bother with this estate agent, they haven't got a clue about customer service or about selling a house.
They don't even bother telling you a viewing has been cancelled leaving you waiting at the property. Also not very honest.
Locked me in to a 20 week contract and only had 2 viewers despite the two houses opposite getting regular viewers.
Not a great experience.
We recently purchased a property through the Starkey and Brown team and I wanted to leave a review to say how impressed we were with the service throughout.
Ben was super helpful from the very beginning. He arranged the viewing quickly, supported us through the negotiation process, and played a key role in helping us agree a price and secure the property. His communication was clear and proactive, which made a big difference.
I’d also like to mention Angle, who took over as sales progressor once the sale was agreed. She went out of her way to help during the process and even after completion. She was particularly helpful in tracking down and locating the garage key after the sale, which really showed her commitment and level of service.
Overall, we were really impressed with the support we received from start to finish. Thank you both for making the whole experience smooth and stress-free. Highly recommended.
We just bought our house with them, they were quick, efficient and friendly.
What a great team Starkey and Brown have. Sold my property very quickly and then continued to keep me updated as we went along. When needed they gathered information and gave the gentle pushes that were needed. Would highly recommend them to anyone. Thank you Anita for looking after me so well
Scunthorpe branch starkey and Brown Avoid please anyone thinking of using these to rent their property through or anyone thinking of renting of them they are very bad at looking after tenants maintenance takes for ever endless phone calls for weeks on end .The last straw for me was in June I Had waited over a year and half for them to paint the front windows and doors and the back windows and doors the guy who came was called Danny he took 16 hrs to do the work it is a complete bogged job didn't sand down properly still can see where old paint was didn't undercoat or prime didn't use gloss like I asked for used dull matt and then missed areas completely and second visit damaged with paint Laura ashley blind in the bathroom. Complained to head of lettings Aimee Murphy who was so nasty and unprofessional and then I find out its her Partner who runs the maintenance side of things DS Projects. A week Later Kay Bardsley from lettings came to see what had been done and agreed it wasn't good and said she would get back to me over 12 weeks later still waiting ignored my emails about the problem and won't answer her phone. Im now putting a complaint into head of starkey and Brown and also the council are supporting me with this but the stress has made me ill and they dont care one bit I just wish my landlord had chosen someone better to manage the property as they are not fit for purpose I did rent direct from the landlord but because of failing heath after 9 years they put it in the hands of these imbeciles .PLEASE BE WARNED I HAVE JUST BEEN TOLD BY A CLOSE FRIEND WHO RENTED OF THEM THEY WAS JUST THE SAME TO THEM. AVOID.
Michael came with professional knowledge of the current market.
And the Team led by Angie made everything go so smoothly as they had promised.
We would thoroughly recommend them having had our best move in 27 years, thank you Peter and Val
Great team from start to finish. Realistic sale price, quality photos kept me informed and chased any queries. Took the stress out of selling my home
1-Star Review
Extremely Unprofessional and Immoral Conduct – A Warning to Fellow Investors
As very experienced property investors, we have dealt with numerous estate agents over the years, but we have never encountered a firm that has acted in such an unprofessional and frankly immoral manner.
After our offer on a property was accepted, the agent continued to allow viewings—without informing us. We submitted our mortgage application the same day and followed up promptly, yet there was no courtesy call, no email, and no transparency.
This kind of behaviour, particularly the allowance of gazumping after an accepted offer, is unacceptable and unethical. It shows a clear disregard for proper business conduct and respect for serious buyers.
We strongly advise others—especially fellow investors—to be extremely cautious when dealing with this firm. This experience will be reported across social media, property investor networks, and review platforms to ensure others are fully informed.
Proceed with great caution.
Thinking of using this company, puzzled that it has 0 reviews? Also I scored 3 out of 5 which apparently is 3.5 on Trustpilot!
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