Sprint Anmeldelser 

I canceled my account with sprint. One out of three number was for free but not active it was for my 9 year. But we decided to go to a different company. I payed almost $900 to pay off all my phone and call yo cancel all accounts. Not know that they decided not to cancel the none active account for my daughter. And start charging me $58 a month they did get $139 out of my bank . And I was will not be refunded because my account is closed . Basically they stole my money.

Sprint customer service is by far ine of the worst experiences of my life, from lieing and double talk to being about completely usless, I tried to change my carriers over 2 months ago, took 8 phone calls , they refused to give my my account number , fail to cancel my scheduled payment making me pay in advance to port over numbers, ended up double billing me and bouncing my checking account, I have spoken to them 6btimes about my refund ( that I still have not received) now that the refund has supposedly been shipped they sent to an old address even though I have confirmed my current address multiple times and sprint and t mobile have shipped items to my current address and paperwork. They have proven through 12 hours of phone calls to be the most worthless group of of underhanded cheats I've even dealt with!!!

Unhappy with Sprint overall. I reached out multiple times to the customer service to have my phone unlocked. They kept saying they had but they hadn't unlocked the phone due to which I had to pay extra money to a third party to get the phone unlocked. They were not at all helpful and wasted months of my time, money and energy. I wouldn't recommend them as their customer service is bad.

Greedy people , overcharged bills they add stuff on your plan without you knowing , I’m getting rid of sprint

Sprint is a horrible, cheating company. I urge everyone to not use Sprint. That is my honest opinion!

What a horrible company for 2 months I have been trying to cancel my 90 year old mom's phone to NO avail. I want to tell you she is in a memory care home and has not been able to use a phone in years. I found out they have been stealing almost $200.00 a month for no service. I have emailed and sent a letter of incompetence to confirm this. Yet they are STILL stealing from her. This is NOT a good company.

Worst experience ever I've had sprint now tmoble for at least 5 years in a row I called to upgrade my phone I was told I can use a certain promotion I go into store drive 45 min one way it was a lie call customer service no notes were made on my account and they refuse to let me speak to a supervisor make it look like I'm a liar and the phone calls are recorded I call several times asking to speak to a supervisor they refuse I finally talk to one through chat on tmboble sight he only says sorry and cuts me off does not answer any of my questions when asked if there's any actions going to take place cause of what happened the supervisor was the worst I dealt with his name was Brian s. Stay far away from tmoble

I have been with Sprint since prior to the merge. The service was good, but since the service it has dropped tremendously. They keep telling us due to the merge the towers are being replaced, it's been a couple of years and the service is still bad. My job as a self-employed delivery driver depends on GOOD phone service.

Now I receive a legal notice that I need to upgrade the sim card to the T-mobile or receive a free upgrade. I went in and my device doesn't have the option to use the T-mobile sim card and the "free" device is 1/2 the size of my current device. I purchased this device because it was a larger size and easier for my eyesight to view it.

If I didn't do anything with my device it wouldn't be useable, BUT the legal notice that I received says I would still be charged each month as usual.

I've been a good customer with no late payments and I'm treated like this is shameful and extremely poor customer service.

This entire merge has been a joke and incredibly disappointing. It has taken a couple of years and the service has dropped. The store customer service repres have been great and doing their best to make the most out of these two companies' mess.

As soon as I can leave to another carrier, I"M GONE!

Worse experience/customer service ever
On November 14, 2022 i filed a claim because my son broke his phone. I'm with T-Mobile and pay for Assurant insurance. After receiving the replacement phone, I was not sent a return kit/label for the broken phone. I emailed and called the company about the label but still didn't receive one. After February/March 2023 T-Mobile has been trying to charge me for this phone. On March 18 I went to a T-Mobile store and tried to return the phone. They wouldn't accept it. Told me to call T-Mobile and request a return label. I did, however in the meantime a T-Mobile rep tried several times to contact Assurant and got disconnected every time. On March 25 I finally got the return label from T-Mobile. I sent it right out UPS and Assurant is still giving me the run around. My phone is currently off although I've been a customer with them over 11 years because of a broken phone charge that I have been trying to get rid of. Please Help! I'm A single mom and my son(12) and I rely on our phones. I can't even pay my normal bill because the phone price takes my balance above my bill still. I was told once the device was found the charge would be immediately removed from my bill.

Now after finding the phone (because T-Mobile/Sprint didn't send it back to Assurant like they were suppose to with the return label) no one will take the charge off my account. It was returned to A warehouse on April 5, 2023. Both/All companies are trying to tell me 1-2 billing cycle and the account will be removed. With the amount still showing even though T-Mobile/Sprint/Assurant have all verified the device was found a week after it was received its still showing on my account and i can't just pay my phone bill to get it turned back on. As A "values customer" of 11 years I am irate! This is the worse experience EVER. I will never recommend any of these companies to anyone.
I just want my phone service back. I will pay the bill. I just won't pay a penny for a phone I've been trying to send back for about 5 months that they now have!

Never sign a contract for sprint ever again. They taught me the wise lesson of buying the phone first and then adding a plan. Sprint has been the most terrible company I have ever worked with since 2018. The only reason why I stayed bound to this god-forsaken place was that I was stuck paying for the service and not paying for the phone which wasn't told to me until after. I have had the same phone since 2018 I am still paying the same amount as when I got it they also bill you early just for you to miss a payment and go in debt.

Terrible customer service - employee lied to me, changed my contract while stating my monthly bill would stay the same…it tripled. Then the company would not fix it. After months of these type of issues I changed carriers and then suddenly I have a bill AFTER switching that is double. Customer service again is terrible - won’t fix the issue and then states I’ll be receiving another bill as well. Will never go back - will never recommend. When an employee screws up fix the problem. I was called a liar by customer service rep - switched because rates were better but wow, terrible company and customer service is the worst I’ve ever experienced anywhere. Multiple issues.

THE ABSOLUTE WORSE COMPANY I HAVE EVER DEALT WITH. They lie, steal and misrepresent. NEVER DO BUSINESS WITH THEM.
I should have changed carriers years ago! It cost me more then $2,500 to pay off leased phones (that were old). An IWatch that I never signed up for. After paying it off, I checked the account and there was still a $28.00 balance. They told me that charge was because I paid the previous bill over the phone! 😂😂😂

Ben al jaren vaste klant. Nu naar Sprint voor n klein schadeherstel vd bumper. Snel geholpen. Niets betaald. Super service!

One of the worst network provider, absolutely unprofessional customer service reps. It took me almost an hour to get hold of someone at the customer service line who couldn't resolve my issue.
When I tried to activate myself, it keeps asking me the same that didn't work int he first place. They need to work on their backend. Instead of wasting $$s on unnecessary links, fancy sim card holder and overseas customer service call centers, focus on the quality service. I DO NOT recommend to anyone that I know.

They are horrible won’t work with you on making any arrangements don’t care about their customers at all I do not recommend this company at all

They do not deserve even one star! I asked to transfer my sprint line to a T-Mobile account that was already active. After a three way call with T-Mobile and sprint they promised it was done . (Three hours on the phone that day after a trip to the store ) I asked if any device fees would occur we had a promotion for a free iPhone 13 I was told no it would transfer . Got off the phone sprint cancelled the number and our account canceling the agree on the cell phone saying we owe almost $500now . After another three hours and two trips to the store and many escalations we got our number to T-Mobile but now a bill. T-Mobile three way called with sprint again. Who sat in silence most the time wouldn’t acknowledge us kept saying I should have known even though I asked said I asked for a port not a migration like I work for a phone company? I told them what I wanted done they decided to do what they wanted! After ignoring us I got a supervisor who said it was my fault kept
Saying it was my fault! Which I wouldn’t accept he said he’d escalate and call me tomorrow I said no! I asked what would
Happen if I didn’t hear in 24 hours he ignored me all I could hear was typing I asked three times when finally he said then it is what it is! I demanded someone else he refused kept saying I’ll get the same answer I refused to hang out and finally he said it was approved to credit the account 💯. Hours later only 91 dollars are off and during a chat this is is the response I get Please note that inorder to migrate to T-mobile or port out to other carrier all the devices must be paid off by you. Worst company and customer service I’ve ever experienced! They mess up and it’s my fault

I would give -10 stars if I could I returned the phone over a year and a half ago and their agent that checked the phones and never checked it in and I’ve still been charged for it for the last year and a half and I’m sick and tired of it and they won’t do nothing about it

We finished paying off our phones months ago and my brother wanted to cancel his line and switch and they told us that we can't cancel and keep the phone, we'd have to return it. She said I didn't "select an option" in the lease agreement to pay for the phone but I was NEVER made aware of such option. How am I supposed to magically know these things. You're telling me we paid on a phone for 18 months and still don't own it! I absolutely hate sprint and just for that we are ALL canceling and they can stick it.

SPRINT—-The worst company in the world, I would never recommend it to anyone, the worst choice, service I've ever had

Sprint is absolutely the worst mobile service anyone could deal with. Be forewarned they screwed me over for three years out of hundreds and hundreds of dollars! They are sneaky in their contracts and they lie through their teeth! Would not let me put true dates but I dealt with this company from like 2017-2020 approx.