Sportsman's Warehouse, Inc. Anmeldelser 

There is no way to improve this company! Due to being wore out from work, I answered one question wrong for their little gun background test.
My son ordered a gun from Sportsman’s Warehouse. He went to pick it up, the manager told him he was not allowed to purchase it due to our last name being the same, and address.
Oh yes, since I’m now considered a terrorist, my adult son is too.
Pay more for what you want and go to another place to purchase guns or anything that has to do with hunting.
Fire the gun manager! Eastgate Ohio location.

Sportsman’s Warehouse charged my card for an online order and then later claimed the order “did not go through,” even though the charge is very real and still pending on my card. What makes this worse is that it happened during a promotion, making it hard not to notice the pattern of taking payment, canceling the order, and conveniently avoiding honoring the promo. To add insult to injury, customer support was completely unavailable when I tried to resolve it and I was told they were not taking calls because staff was “off for a holiday party,” with no callback option, no live support, and no resolution. Charging customers without fulfilling orders and then making support unreachable is unacceptable. I’ve shopped here before, but after this experience I won’t again. Buyers beware.

I made a purchase online. In store pick up was scheduled for a week & a half later. 1 received an emai one day before my pick up date saying that the product was out of stock. I Called customer service and was passed around to 7 different people, not one of which offered anv resolution. Shame on them,I spend thousands of dollars a year on the products thev are peddling and thev could have been the recipient of my dollar, but no more. Power to the consumer we have got to get these money hungry corporations back in line, make them remember who wears the pants in these transactions
Edit: While I "appreciate" your hollow apology, I take narv a bit of solice in vour offer to have me passed of to the 8th customer service representative, as if that Nould have any more of a favorable outcome. Thanks no thanks. I wanted to give SW my patronage and hard earned dollar. I was pretty jazzed at the prospect of getting this firearm for such a great deal. You company was given such a great opportunity to turn a bad situation into one that earned my loyalty, instead as a result of the mishandlina of this situation, it has done nothing but bred contempt

Response from the owner 2 days ago Thank you for shopping with Sportsman's Warehouse. We apologize for the inconvenience you experienced with your online purchase and our customer service. We rearet that we did not meet your expectations, especially as a valued customer We aim to provide a seamless shopping experience and we recognize that we fell short this time. We understand the frustration of an item being out o stock after scheduling an in-store pickup. Your experience does not reflect our service standards and I will address your concerns with our team fo mprovement. If you would like to discuss this further, please contact us at 1-800-286-3076

Made an appointment 3 weeks ago to sell a rifle. Showed up for my appointment, but the person (LANCE) the only person to approve purchase is not there. Move on to my second appointment, gun pick up (same day)… they say I have been “delayed”. Zero notification until I showed up for two appointments they scheduled.
Customer service 0.
Professionalism 0.
This is my second bad experience with the gun department. I live in a place where there are two gun stores… Of the two, SW was the only one to carry the gun I wanted…
SW average rating is 1.7 only because 1 star is a low as it goes as stated in many reviews.

Bought a gun safe online through Sportman’s, bought $600 in accessories for said safe, a week later when it was supposed to be available for pick up my order was cancelled due to “no inventory”. This was my first purchase through SW and I will NEVER return. Absolutely asinine.

I would give ZERO stars if available!!!!!
Ordered a gun, added to cart, paid for it, showed me expected pick up date. Got email saying order was cancelled due to insufficient inventory, YET they still have them available in Alaska.
BREAKING NEWS: UPS and others ship World Wide. The "nice customer support person" told me I could go to Alaska to get it? WOW is all I have to say. I get that it was a clearance sale product, but if you advertise it, allow customer to purchase it, pay for it, you expect it to be shipped!!!

Nothing but professionalism and knowledge and experience in the ammo that I was obtaining so all in all they were quick service and treated me well and provided me with the ammo that I needed for my trip thank you sportsman's

There was nothing wrong with the assistance inside the store.
However, we later received an email from the store saying " we'll save our stuff for us"
We never bought anything nor have information to anyone.
It is EXTREMELY creepy to be tracked like that. I won't be returning to the store.

I couldn’t be happier! Purchased a pistol package on Sept. 4th, 2025. I picked local FFL to ship to. Gave Sportsman Fulfillment email address to send for FFL. After you purchase, you will see “contact customer service” They answer right away ! Gun package shipped Sept.8,2025 . Arrived well packaged to my dealer Sept.10th, 2025. NOTE : They are legit but NOT a lot of communication. No address, no phone#.only email. That’s why they can give the better price !
Large warehouse has many in stock items . If you follow the system , you will get your items fast. If you want a GREAT PRICE ! Follow the procedure after you make your purchase. You WILL be contacted right away and be happy ! If you can’t then pay more elsewhere.

Ordered a gift but Sportsman's Warehouse didn't notify me they had insufficient inventory to fulfill the order until a week later. Then they sent me a discount code for a few dollars off a purchase of $50 or more and the product is *still* listed on their website. No thanks- you can keep your measly code, I'll be shopping elsewhere.

If I could give a ZERO, I would. DECEPTION Warehouse is more of a correct name.
Tried to make a purchase of a long gun yesterday, and was led to a REWARD program, that actually opened a Credit Card, unbeknownst to me. Which pulled a Credit report, etc. To top it off, gun was apparently not available for shipping as I originally requested. Will be reporting these people to the BBB. Also don’t bother calling customer service, answered by Mohamed and Company, and they hang up on you. Total s$it show. BEWARE!

I was blocked from their website and I do not have a clue why?? I am living in Ireland so if somebody has a email I can contact I would be grateful.

Looked online for an item I needed, said it was in stock and could pickup next day. Paid for it and the next day drove to town to get it. They said that it was back ordered and would be there in a week. Don’t tell me you have it if you don’t! Then canceled for a refund, that can take 7-10 days. It sure got taken out of my account instantly! Probably not coming back to Sportsman’s for anything anytime soon.

I bought a pair of soccer boots for my son in May and 3 weeks later they were starting to come apart at the seam. I took them back and the response was that my son plays soccer on gravel. I explained to them that my son DOES NOT play on gravel but at school and club soccer. They refused to assist even through these shoes are poor quality and are starting to split. I have 3 sons and buy 3-4 pairs of soccer boots from them every year and have never had this problem before (and my sons' play on the same fields as they have always played). Discovery offers discounts at another service provider so i will be buying my soccer boots from there going forward. Sportsman Warehouse also said they would get back to me in 2-3 days and it has been over a week with no follow up phone call. Very disappointing service.

Ordered a 11.5 US size shoe, dint open the box for couple of days once opened realized they send 11.5 UK and its larger and dint fit the size, so called customer care for return and its a pain to return i need to upload photos of the shoe and then they review it and send the return label if they are satisfied

Tried to buy a eureka solitaire tent applied for their credit card and was supposed to get 15% off this order and also $50 credit on first purchase. Got neither so didn't order it. Call customer service and after 10 minutes told me I only had a few minutes to order it and it was past that. Useless company. Bad customer service. Go elsewhere. Dishonest . Thanks Steve

Sportsman's did not fulfill a order I made, on line, since they had apparently ran out of inventory and were not aware of that prior to making the sale. I checked with the manufacturer and they DID have inventory which I let Sportsman's know but they went the easy route and cancelled the order instead of keeping a customer and completing their obligation to fulfill a order!

I have an FFL license and have been doing gun transfers since 2002 with over a hundred different wholesalers, gun stores, private parties, etc. Sportsmans Warehouse denied me stating that since I don't have a store front, I do transfers from my home, I don't meet their criteria.

I bought socks from them buy one pair at regular price get next pair for a dollar. I bought 8 pairs of darn tough socks at this deal. They sent me 8 pair of socks 3 were correct 5 were wrong so i sent them back had to take pictures of them etc. I just checked out my credit card info they returned my money on the 5 pair of socks that they sent me that were wrong but never sent me the correct socks i ordered so i basically paid regular price for the 3 pair i received never got any for one dollar a pair. Their customer service is no good they acted like they never had any more correct socks i ordered to send me i said no hurry send them to me when u get them but apparently it was eaiser to just send me my money back and charge me reg price for the 3 pair they gut right. Bad experence

I ordered boots that were on sale. Nowhere does it state "clearance", no returns or anything. Just on sale. The boots, although ordered 1 size larger, are still too small. I called per their instructions to return and they claim they are on clearance and therefore cannot be returned. I printed the pages when I ordered, before I called, and after I called. Nowhere does it say "clearance". I contacted them via facebook and they sent me a screen shot they must have altered putting "clearance" above the sale price. You can go to their site right now and it still does not say clearance. I'm not a fan of false advertising or false statements.