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My son got on a train home and the journey should have been 25 mins. SW trains added 45 minutes to his journey as they didn't announce that the train would not be skipping his stop (and many other) so he ended up having to go all the way to Clapham and then waiting for a train back.

I completed a form for compensation and they gave him 78p. That's the price they put on our time.

Always problems and this is not the first time it's happened to me and my son.

Terrible railway. Always late and poor service. This review is prompted by an encounter with their ‘delay repay scheme’. Even when a service is delayed for 5 hours in the middle of nowhere and customers have to scramble for taxis, it does not even refund the train ticket (for a service not received). Complete joke and borderline fraudulent. I hope they lose the license soon

Always delayed/cancelled, difficult to get compensation. Never on time

Unfortunately have to give 1 star, 0 is not an option. This company is simply disgusting. Doesn’t provide a service at all.
Every single journey is a nightmare, services delayed are the norm. There is always a reason, not enough train drivers, signal failure, whatever it is, is a constant and I rarely have experienced a journey on time.
This company should just be replaced, they are the cause of extreme stress to a lot of people. Most likely the worst UK train company and they couldn’t care less about improving. Horrendous service and a complete embarrassment.

My train was over an hour late so I would have missed my connecting train, so I had to get a lift to the connecting station so that I didn't miss my flight at Gatwick. I was told that I was due compensation but when I tried to use their Web site I found it impossible to navigate and decided to give up. I believe this is a deliberate ploy in order to avoid paying compensation.

I haven't even been on the train yet and only 1*.

Ghastly clunky website that doesn't work very well for ticket purchases.
Tried purchasing two tickets, one with a railcard and one without. Ended up with both being bought against a railcard. Realising this wasn't correct, it was appaling trying to get matters sorted out online.
Gave up and rang their call centre. I needed to send them a photo of the tickets cut in half for refund.
This I did from a GMX email address (which they verified was my email address). The problem was they didn't tell me they can't accept emails from a GMX address. (apparently because they got scammed from a GMX email address).

Your systems/processes and procedures make life hard work. Sort it out.

All this before I've even got on the train.

Stuck at Winchester station with the usual chaos of cancelled/delayed trains. Next train to Basingstoke had 3 carriages out of action due to problems with door locks whilst the other carriages were rammed full. At Basingstoke station all the ladies toilets were closed.

I have absolute disdain for this horrific excuse of a transport company. Literally worse than eating your own faeces.

Cancelled trains everyday, have to pay for taxis all the time costing me a fortune. This company should be ashamed of themselves. Always another excuse to cancel, get a grip you useless troglodytes!!!!

Absolutely pathetic excuse for a a rail network

I hate SWR
They are simply the worst, just the worst !!! If I could give them -1000 I would do it

Trains are late
They cancels trains
Always a mission to go to London
I hate you SWR

I give 0 stars if I could this company became impossible delayed and cancellation became a culture in this swr company

Expensive and unreliable.

Good when they run on time and without delays. But disruptions tend to be a regular occurrence on SW trains compared to other rail services.

Arrived at Andover station on Sunday 9 November on rail replacement bus just in time to see train we were supposed to catch to Waterloo depart without the full load of us bus passengers. You could not make it up. What sort of service is this?

My daughter and I missed our stop on the last train home from Winchester due to a short platform and us being in the wrong carriage. One of the train conductors could see we were stressed got off with us at the next stop called us a free taxi via the information box on the wall.

Would give 0 stars if I could, I've been traveling on SWR for 4 years and it's truly a miracle when the journey goes smoothly. The rest of the time it's cancelled trains with rail replacement busses, random delays, missing drivers, signaling issues and a 10% chance at best that you'll make it to your destination on time. Going to start taking the X3 Bus purely to avoid having to use this shocking excuse for a train line

Travelling on SW railways today and , good lord, I can hear the announcements!
On many previous trips over the years it has always been just a muffled noise and no one seemed to be doing anything about it...big change and thank you.
Also noted two security staff checking tickets thoroughly (including Railcards) , big tick, great.
Train on time, keep up the improvements

Worst service in the whole of the UK disgusting service they skip stations for being 1 minute late saying it’s to benefit passengers it does not as it puts pressure on the train behind it puts railway staff in a vulnerable position and also puts passengers under pressure ever since nationalisation the service has become a bigger disgrace and are a absolute embarrassment if anyone is thinking about going to Exeter go with GWR and anyone for Southampton or Portsmouth go with southern unless you want cancelled trains broken connections and unreliable trains like there new Arterio trains ever since the new trains came into service Cancellations have gone up service is the most disgusting one to be in existence if you can avoid them please do

Been travelling in the London to Exeter line for 16 years and since SWR took over it has been terrible, I am writing this on a rail replacement between Salisbury and Basingstoke, and I am disgusted at the fact that station staff knew there were late running trains such as my one from Honiton and did not tell the staff to hold the bus. I specifically caught the earliest service in order to go to a friend's birthday do and now I am unsure as to weather I will be able to go at all. Even if we disregard today, for the past 3 months all services between London and Exeter have taken up to an hour and a half longer than usual because of speed restrictions as a result of dry soil, 3 months in which they could have closed that section of the line and replaced the soil, but of course, this would be far too easy. When I tell you I have had so many issues with this company over this time I mean it

Since the government has taken over the line it's been a disaster. Trains are always delayed. Bring back the old SWR

I have been regularly travelling from Waterloo to Axminster for the past 15 years.

No WIFI, very unclean toilets, no refreshment trolley since 2020 and very expensive ticket prices. It’s also astonishing the trains on this route do not have plug sockets either. Even London buses have USB ports.