Southeastern Railway Anmeldelser 

Even if the southeastern line has too many line sricks i dont mind at least they take me to my destination

By far the worst company in the UK. The times for senior travel out of London on EMPTY trains is discussing . And to come in for a hospital appointment is a disgrace . There are SO MANY DIFFERENT FARES FOR THE SAME DESTINATION IN A DAY ITS ridiculous . We need more buses running with decent comfortable seating

Triple combo of cancelled-delayed-delayed today yet again ! Every day delays and cancellations .

There’s no point as you can see from all the reviews are the same issue . Southeastern don’t care they just want your money .

The people who runs the company are scums and laughing at everyone as we are forced to use their services .

The most expensive, unreliable, bogus excuse making train service on the planet. Absolutely disgusting. Everyone involved in it's operation should be embarrassed to be associated with it.

The 7:45 train into Charing Cross is late pretty much every day. Today it’s 7 minutes later because of a ‘signalling fault’. Another one.

I’ve been using these trains to get to work for years and there is never any change.

Appalling service, very expensive, dirty trains, no staff, always late. Fares go up but the quality goes down.

It’s 0 out of 5.

Trash company , utter rubbish service .

All this company will ever provide you with are delays and cancellations and ruin your life with their greedy expensive ticket prices , and good luck trying to claim your money for delay back because they obviously don’t care and don’t respond .

The amount of times the trains delayed and cancelled making me late for work making me lose my pay ! As I’m hourly paid makes me soo angry .

I’ve made a big complaint last month saying
How frustrated I am and all I get replied was ‘oh we can’t control this we can’t control that’
Or ‘we use the latest technology for this and that ‘

Not even any form of compensation offered (I don’t know maybe a free coffee at the very least or Something ! )even though a customer is clearly angry and frustrated .

Today again I missed the train due to delay and again going to lose my hours of pay thank you very much southeastern !

This company has worst service than a train company from a third world country .

You can almost remember every excuse of delay and cancellation being announced on the tannoy that I hear nearly every day :

‘ Delay due to signal failure’

‘Delay / canceled due to someone hit by a train ‘ ( I’ve heard this soo many times)

‘Delayed due to a slow moving train in front’

‘Delayed/cancelled due to not having enough staff!’

‘ Delayed due to red signal’

‘Delayed / cancel due to broken train’

Etc etc excuses excuses excuses . They just don’t care .

Disgusting experience with Southeastern Trains; we caught our train (myself and two children) at 4.40pm from St Pancras International to Margate. We should have arrived there at 18.09 but instead arrived at 17.15.
We had to get on three trains in all (instead of one) and I didn’t fully get what was going on as I was tired from working all morning and having two kids in tow, when we realised we had to get off our train I accidentally left our food bag on train 1 and I didn’t have time to go and retrieve it as the new train departed and I couldn’t risk the boys leaving without me.
I applied for a refund, I was told I’d get the refund once they received the original tickets. Once home I sent the tickets, having to purchase postage to send them to be given a £4.55 refund!!!
Absolutely disgusting, I took my kids out for a slap up meal to compensate thinking I was being refunded the full ticket amount.

Twice today Southeastern staff helped me get to my train by going above and beyond: firstly they held a train from departure while I tried ineffectually to find the backpack I'd left on it (I decided to stay on it and get the next train back to that station rather than keep the train delayed for more than a minute or so), and then later the same day another train conductor held a door open so I could get on a train I'd arrived a few seconds late for.
Both times they saved my bacon and didn't really have to, so I'm grateful for it.

I left my phone on the train. I rang SE and a delightful and helpful lady took details and rang Canterbury West to see if one had been found. She confirmed there was one and I went to the station where two very pleasant staff located it. It had been handed in by a very thoughtful passenger. Many thanks to all

I’m extremely upset with how we were treated. I was travelling with my two children, and we unfortunately missed our train by just a few minutes. We had already bought all of our tickets in advance, but when we asked to get on the next train, we were simply told no.

We weren’t trying to cause any problems – we just wanted to visit our family. Instead, we were left standing there with three paid tickets and no way to travel. The staff didn’t offer any real help or understanding. In the end, they only refunded one part of the journey, and on top of that, they charged us a £5 fee on each ticket.

It felt like they were more interested in the rules and fees than actually helping people. I’m especially disappointed because I was travelling with my children, and it was an important trip for us. We lost money and missed out on seeing family, and that’s not something you can get back.

Very poor customer service – I wouldn’t recommend booking with them based on how we were treated.

We missed our train by just a few minutes, and despite already having all our tickets paid for, we weren’t allowed to get on the next train. It was me, my mum, and my brother – we were just trying to visit family, and now we can’t even do that.

To make it worse, we could only have a refund on one of the journeys,and still charged us a £5 fee per ticket on top of that. So not only did we miss seeing our family, we also lost a good chunk of money for absolutely nothing.

There was zero flexibility, no understanding, and no effort to help us out. We weren’t asking for a full rebooking or anything unreasonable – just to get on the next available train. Really disappointing customer service and not what you’d expect after already paying for everything in advance.

Won’t be booking with them again if this is how they treat paying passengers.

Exceptional Service from Vanessa

I would like to express my sincere appreciation for the outstanding assistance I received from Vanessa regarding my lost rucksack on the train.

From the moment she contacted me, Vanessa was extremely professional, kind, and efficient. She went above and beyond to ensure my belongings were identified and safely returned. Thanks to her swift action, I was able to collect my rucksack the same day at Gravesend Station, Platform 0.

I also want to commend the staff at Gravesend Station — everyone I encountered looked calm, friendly, and genuinely happy in their work, which created such a positive atmosphere.

It is rare to come across someone as dedicated, attentive, and genuinely caring as Vanessa. She is an excellent representative of your company, and I hope her professionalism and kindness are formally recognised.

We moved to southeast Kent to live the good life. Little did we know there is a MAFIA running the countryside - SOUTHEASTERN RAILWAYS. You want to go to work in London? You better pay up topolino. The boss man says so. And he and his clan ain't gonna make it easy for you. Lower fares? Pff. Keep dreaming topolino

Terrible that they can’t even get the wifi to work properly on these trains for first class customers - this is a solved problem in 2025!
I even met a member of their It team who blamed it on the cellular signal - how backwards - IT team have a chat with Starlink as there’s nothing overhead on a train so you can deploy this on all your trains - customers would even pay to use it for goodness sake!

1 star is a complement for this company, trains are consistently delayed or cancled and only thing you can rely on with southeastern trains to leave you stranded for hours, i would heavily recommend using a different service if you possibly can

Shitty company. If I could give it 0 stars, I would.

Awful service, horrible and aggressive staff. High speed is always filthy, hardly on time despite their extortionate ticket prices.

I am planning on driving to work from Kent so I can completely avoid using their services. I’d rather spend hours being stuck on the motorway than endure another commute using their barely-functioning train service.

Totally disgraceful service. A shambles of a company that, like an old dog that has lost control of its bowels and motor functions, should be put to sleep as quickly as possible at the vets. I can't describe the feelings I have from the shambles of a journey yesterday, which despite meticulous planning (and leaving an extra hour for problems), Southeeastern still managed to screw my life up. A broken down train in a tunnel led to us having to reverse several miles onto a different line, de-train, wait for 30 minutes and then go on a huge detour of the Kent countryside into London, making me an hour and a half late for a work conference. The look on my bosses face of disappointment and disgust as I walked into a packed ballroom in Covent Garden was one that will stay with me for a long time. Thanks Southeastern. You can stick your 'delay repay' right up your Sevenoaks tunnel too, you utter prats.

Most of the trains are always late or magically cancelled. The bathrooms? A fragrant cocktail of filth and despair.

This company treats customers with the same care a cat gives to a glass on the edge of a table—none. Honestly, they should slap a giant XL-font disclaimer on every ticket:

“We’ll happily sell you overpriced tickets, cancel your train at the last minute, not give a single damn, toss you a generous £5 for your suffering, and if you dare use the bathroom, prepare to leave with a new strain of regret.”

Truly, this company is the worst thing to happen to England since Nigel Farage discovered a microphone.

If only there was 0 stars options!
My daughter was travelling to Canterbury from sittingbourne to go to college on the 18th of sep she has an account online so she scanned her ticket waited on the platform for the train then announcement came up on screen saying train cancelled followed by another announcement saying there has been an incident at previous station 5min later they said someone had jumped in front of the train so train cancelled till further notice so she contacted the college and was told to work from home which she did she went back home asked them for refund and was told only £1.20 will be refunded as the other £5 will go towards admin fee!!! She’s a student every penny counts why on earth would you charge admin fee for something that wasn’t her fault after contacting them over the phone still nothing has been done so we have taken this further with the bank to take the money back that way! Awful awful service avoid them if you can

Almost every day in the working week, trains stop just before Hither Green station or wait at Hither Green station for anything between 5 to 10 mins due to the excuse of signal failure or signal issues. This has been going on for almost a year. For the duration of time this has been happening, it is laughable to be giving the same excuse. You charge customers enough to be able to invest in improving the service. Sort yourselves out and stop making people late and missing their connecting trains due your awful incompetence!!!