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The South African Spaza Shop Ltd Anmeldelser 

13
•
TrustScore 3 ud af 5

3,1

Købmand
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Virksomhedsoplysninger

  1. Købmand
  2. Importør
  3. Online madbestilling
  4. Fødevaregrossist

Skrevet af virksomheden

Welcome to our South African Spaza Shop (SWINDON)– your one-stop destination for authentic tastes and treasures from back home. We are passionate about bringing the flavours, traditions, and spirit of South Africa to your doorstep, offering a wide selection of imported groceries and speciality products that remind you of home. Our shelves are stocked with all the essentials and favourites you know and love – from pantry staples to unique South African treats. Whether you’re craving a proper braai or looking for comfort foods you grew up with, we’ve got you covered. We specialise in premium boerewors and a variety of braai meats, perfect for any gathering or celebration. For snack lovers, our famous biltong and drywors are crafted to perfection, delivering that unmistakable flavour South Africans can’t live without. Beyond food, we also offer a carefully curated range of South African memorabilia – from keepsakes to gifts that capture the heart and culture of the Rainbow Nation. Our mission is to deliver not just products, but a taste of home and a sense of belonging. Shop with us today and experience the warmth, quality, and tradition of South Africa, wherever you are.

Kontaktoplysninger

3,1

Middel

TrustScore 3 ud af 5

13 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Svarer typisk inden for 24 timer

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3,1

Alle anmeldelser

(13)

5 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Poor customer service

While most people will not have an issue, this is more a warning than anything else. Do not rely on the picture of the product you buy on the website, these can be different to what you receive as I learned with a Pronutro purchase. 1st purchase was spot on but 3 weeks later I ordered another 6 boxes and reversed the new plant based pronutro that is the way it is now made. It doesn’t take or have the same texture so be careful. I contacted the Spaza shop as the boxes are did and based on the look and composition of the product they are completely different. I got a very bland and generic fob off response to my query.
Long story short be careful as you may not get what you think you are buying.

7. juli 2026
Uopfordret anmeldelse
The South African Spaza Shop Ltd-logo

Besvarelse fra The South African Spaza Shop Ltd

Thank you for your review.

We are sorry to hear that you were disappointed with your recent purchase.

As explained in our correspondence, the manufacturer has changed the Pronutro recipe to the current plant-based formulation. This change was made by the manufacturer and was not a decision made by ourselves. Unfortunately, retailers have no control over changes to recipes, ingredients, packaging or product formulation.

As stated in our Website Terms & Conditions, which are accepted at the time of purchase, product images are representative only. Manufacturers regularly change recipes, packaging, artwork, labelling and product presentation without prior notice, and it is simply not practical for any retailer—large or small—to update website photographs every time a manufacturer makes such a change. For this reason, website images should not be relied upon as an exact representation of the product supplied.

We appreciate that you preferred the previous recipe. However, a change in recipe or personal taste does not make a product faulty. As the product supplied was the genuine manufacturer's product, safe for consumption and fit for its intended purpose, we were unable to offer a refund in accordance with our Terms & Conditions and consumer legislation.

We regret that you found our response unsatisfactory, but we believe we applied our published policies fairly and consistently.

Kind regards,

The South African Spaza Shop Ltd

Bedømt til 5 ud af 5 stjerner

Fabulous service

Fabulous service. I placed an order and received my order within 2 days. Everything was packed perfectly. Thank you and I will definitely be ordering again soon.

21. april 2026
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Bedømt til 1 ud af 5 stjerner

South African shop Swindon are expensive!!

Okay don’t know we’re to start . Well I spend £87 in the shop today and look at the prices. Shocking prices after they move to new shop and believe they are over price in all they stock and biltong . I just ask my sister to look for me how much they pay for 1kg biltong and droe wors -Rand R919 for a kg and in South Africa only R313 for kg .i can get 3kg from South Africa for the price they charge and pay small amount for postage with DPD . It take a week to get to uk and stop paying stupidly prices for food that we want to bring a bit of Africa back ! Even they own biltong they make are expensive, this is not trying to breaking your reputation I just speak my mind .

26. januar 2026
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Besvarelse fra The South African Spaza Shop Ltd

Hi Johan. Not sure if you got the right shop as we have not moved. So please check.

In defence of the shop you are referring to though you say 3 times more expensive than South Africa. That would be because you are not in South Africa. You can only compare apples with apples.

The UK minimum labour rate is close on £12.50 a hour. That is R300 and hour. That is 10 times higher than South Africa. Meat prices in general are close on 3 times more than South Africa too, if you haven't noticed while shopping. And that is just the start. Please do your math then check again.

The truth is Butchers is South Africa make a higher net those in UK because of the high costs in England. As mentioned just to start labour cost is TEN TIMES more per hour.

Lastly as a tip. It is illegal to ship meat products from South Africa to England, so no you cannot do that, but I am not going to get into legislation now.

Bedømt til 5 ud af 5 stjerner

Both have been a bit dry the last time…

Both have been a bit dry the last time I have been to witney and Swindon. The Swindon one used to be lovely is there anyway you can do the wet chutney one again that was lovely and I aways get it ever week

4. august 2025
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Besvarelse fra The South African Spaza Shop Ltd

Hi Leigh. You are more than welcome to ask any of the staff to make your batch specific after trying a sample, ie ask for more spice or chutney. We try balance out to an average pallet where some have complained about to much sticky chutney. As I say you are more than welcome to call before hand and request or whilst in store and the staff will assist. Both stores will be fine with this. Insist on a sample first

Bedømt til 1 ud af 5 stjerner

Nah.

Order No. #13810

Sadly not impressed. Bought some sweeties for a SA friend of mine for a silly b'day present. 1 item out of stock, fine, but the chocolate came melted (it had been melted and solidified again and bumpy in the wrapper) and the marshmallows were all cracked, looked awful and had just 2 weeks left on them before out of date. I wrote to the company to express the disappointment and they couldn't be bothered to write back. I can't really give these things now as a, damaged or out of date and b, what's left isn't enough. Wasted of money (and £7.20 postage!!), time tbh, the only good thing is that the goods came quickly, time hopefully enough for me to try elsewhere.
-----------------
In response to yours. I never asked for a refund, I didn't want a refund and to suggest this is untrue and grasping at straws to discredit my experience. I sent a photo of marshmallows and you ignored it when the photo showed my feedback to be true. I find you to be aggressive.

Buyer beware, this is how they handle complaints.

21. juli 2025
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The South African Spaza Shop Ltd-logo

Besvarelse fra The South African Spaza Shop Ltd

Good day Anon
Please note that per your first email received on 23 July 2025 in this regard you stated “the marshmallows have less than a month on them” – Now per your Trust Pilot Review a day after you state “had just 2 weeks left on them before out of date” when in actual fact the product was produced on 24/10/2024 Imported to the UK and was delivered to you with a stamped Best Before date of 24/08/2025. More than 1 month still – beyond your initial less than a month email, and more than your exaggerated Trust Pilot Review. As per our T&C we are the only store to guarantee a 7 days BB date on arrival – as stated on purchase as well as order confirmation. The product was way in excess of this and way in excess of your stated two weeks per your own email received. IRO the chocolates as pointed out to you – you bough an Australian version as this is the legal equivalent in the UK and not the South African version – hence the difference in appearance – with the Australian Melting point the chocolate could not have melted during transit – needless to say they were refunded to you in good faith. Unfortunately we do not entertain refunds for items that are way in excess of our T&C’ s irrespective of the value – in this instance only £2,09 – this was not refunded due to your blatant misstatements on your emails as well as your falsified Trustpilot review to initiate refunds.

Bedømt til 5 ud af 5 stjerner

Reviewd this shop in error but their response was very accompanying

I ordered from a shop with a similar name and apologies to this store.

7. maj 2025
Uopfordret anmeldelse
The South African Spaza Shop Ltd-logo

Besvarelse fra The South African Spaza Shop Ltd

Good day Johan. Please can you provide an order number or confirmation as we cannot trace any orders from you under your full name & surname, nor any order under your surname Marais with wors on the order. Once we receive this we can address your issue, or see if you have reviewed the correct shop. If this is the case the 1 star is certainly warranted, and can look at addressing further.

Bedømt til 5 ud af 5 stjerner

Walked into the shop and was greeted…

Walked into the shop and was greeted with the most beautiful smile from the lady serving who said welcome please ask for any help you need.
I was totally blown away by the variety of South African goods available. Easy to locate in the store amazing.
At the check out I had to use two cards as I was paying for two different people the lady was so patient and accommodating to my every need for bags packing etc. She never rushed me
To my surprise i was given loads of boxes of curry powders spices etc as a gift for shopping at the Swindon South African Spaza Shop Ltd x
And even free drinks for my drive home.
The best shopping experience ever I can't wait to get stuck into my goods the biltong boerwors crisps etc etc.
Thank you so much for the fantastic service and I will return. I highly recommend this south african shop in Swindon to all.
Thank you

6. oktober 2024
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The South African Spaza Shop Ltd-logo

Besvarelse fra The South African Spaza Shop Ltd

Hi Beverly. Many thanks for the review, we really glad you enjoyed your experience visiting us. Enjoy tucking into your treats

Bedømt til 5 ud af 5 stjerner

Customer service just WOW-Excellent

I placed a order quite late in an attempt to make my husbands birthday special. All my fault, I emailed Steven and explained the situation and within minutes he responded that they getting the order out to me to arrive on time. Cant beat such service

16. september 2024
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Besvarelse fra The South African Spaza Shop Ltd

Hi Lavern, thanks for the review. We do try our best especially for special occasions

Bedømt til 5 ud af 5 stjerner

Brilliant place

Brilliant place. Having lived for 10 years in Africa I love being able to get a few reminders. Easy to order. Good prices and delivery very well packed. Will buy again.

14. juli 2024
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The South African Spaza Shop Ltd-logo

Besvarelse fra The South African Spaza Shop Ltd

Hi Christopher, thanks very much for the review. We hope you enjoyed the goodies.

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