soreen.com Anmeldelser 

I bought 2 malt loaves, both of which tasted horribly of some sort of chemical soap. One more so than the other. I made a complaint. I made another complaint re not even having had an acknowledgement of the first, let alone a reply. Still no-one replied. So not only is there a health and safety issue, but the company doesn't have either the courtesy or the integrity to even respond re the issue!

I had an issue with a Soreen product and filled in a complaint form on their website and I was sent a voucher to replace the item within a week. However, I felt my particular issue needed more scrutiny and so I decided to email the company. It did take a little while to get through to the correct department but once I did customer services were spectacular. They showed concern and compensated me well with Soreen products. In fact they were more generous than they needed to be. I love their products and the company clearly showed they care about their customers. Well done Soreen!

I remember this product from my childhood. I saw this whilst online shopping and thought I would treat myself to a nostalgic taste. What a disappointment. I believe the outer packaging was tastier and more digestible. They have even rebranded the marketing to make a point of the chewiness. It was always a fruity, moist bake not a single fruit mouth of gloop. To those of us who are a certain age I beg you not to relive your childhood with this impersonator.

Very disappointing and slightly tummy gurgling!

Needed fillings after eating and terrible tummy ache

Bought 3 loaves.
My son cut a slice, ate it and 2 hours later he was sick.
We x
Checked the loaf and it was raw in the middle.we checked the other 2 and they were also raw. They all shared the same batch number.
I contacted customer service and no reply to my email. I tried again and got no reply then out of the blue I received a gift voucher for £1.50. I had paid this for 1 loaf but i bought 3.
However they had posted the voucher without a stamp so I had to pay £2.50 to royal mail to see who the unpaid letter was from.
I was furious.i rang customer service. I was asked to post copies I'd everything such as the letter and the envelope.
I heard nothing_ I chased it up twice and this morning received a postal order for £2.50
Who sends a postal order???
I now have to trail to the post office and after all this no mention of their product making my son sick and a measly refund for my postage.
What a waste of time and we won't be buying their revolting products ever again.if I could give less than 1 star I would

Bought a Soreen Malt Loaf. Usually very enjoyable but this was not & soggy inside , dark brown and very sticky. Tasted horrible - inedible - probably uncooked.

Phoned their customer care - no answer. Finally [out of office hrs] got an answer machine & left a message to contact me - they didn't. Went on their web site and filled in a customer comment form - no response. Filled in a second one a week later - no response.

What's the point of advertising on their products about how to report a problem if they don't deal with. Looks like their customer department has been closed. What an awful state of affairs for a large well known national company!