Great company with beautiful sofas Brilliant customer service from all staff and the Tignes sofa is fab! Also the delivery company used is excellent with lovely friendly guys and super h... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This is actually another sofa we’ve ordered from them and once again we’re super happy. The sofa is really comfy, great quality, and honestly looks even better in real life than in the photos. Custome... Se mere
Virksomheden har svaret
I found the customer service at Sofa and Friends exceptional. I felt so overwhelmed about buying the right sofa to meet my families needs. They went over and above to make sure I got the right sofa fo... Se mere
Virksomheden har svaret
I was really concerned about ordering a sofa that I’d never seen or sat on but I wasn’t disappointed I’m over the moon. The whole ordering process was simple and it was delivered within 4 weeks like... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
351 Purley way, CR0 4NW, Croydon, Storbritannien
- 02086800933
- sofasandfriends@gmail.com
- www.sofasandfriends.co.uk
4,8
Fremragende
612 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Had a great experience
Had a great experience, the delivery was super quick as well .I love my new sofa
21. august 2025
Besvarelse fra SOFAS and FRIENDS
We appreciate you sharing your wonderful experience and for the 5-star rating!
Obsessed with my Tignes sofa
I couldn’t be more obsessed with my new sofa! ❤️ It was love at first sight, but rather than only relying on pictures I ventured to the showroom in South London to view. Plenty of beautiful sofas but my heart was with the Tignes. After long deliberation on colour choice I placed my order with the lovely Aga (thank you for your patience). Sofa & Friends delivered in high speed just a day later, and set-up was completed by two delivery guys in no time. I honestly couldn’t be any happier, thank you Sofas and Friends
12. august 2025
Uopfordret anmeldelse
Besvarelse fra SOFAS and FRIENDS
Thank you so much for your wonderful review! We’re absolutely thrilled to hear how much you love your new Tignes sofa – it truly is a stunning piece. We're so glad you visited our South London showroom and that Aga was able to help you find the perfect colour. We’ll be sure to pass on your kind words to her and our delivery team as well.
It means the world to us that you had such a positive experience from start to finish. Enjoy every moment on your beautiful new sofa, and don’t hesitate to reach out if we can help with anything else in the future!
Warmest wishes,
The Sofas & Friends Team
Unbelievable service, stunning sofas
6 out of 5 service if that could even be possible. Sofa and friends went above and beyond finding me a sofa of my dreams. From viewing in store to communicating and delivery (which was externally fast) unbelievable!
Will be recommending to all my friends and family, so happy with my new living room sofa feature.
8. august 2025
Uopfordret anmeldelse
Besvarelse fra SOFAS and FRIENDS
Thank you so much! We're thrilled you love your new sofa and had a great experience with us. Enjoy your beautiful new living room — and thank you for the recommendations! 😊
Besvarelse fra SOFAS and FRIENDS
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Besvarelse fra SOFAS and FRIENDS
We appreciate you sharing your wonderful experience and for the 5-star rating!
Absolutely amazing service and the sofa is a dream!!
Absolutely amazing service, quick responses and fast delivery turn around! The original sofa we ordered wouldn’t fit through the door unfortunately, the guys tried everything in their power without damaging any property. Which personally I think is amazing that they really tried everything before turning around and walking away. Instead they told us to try the alternative sofa (not the corner sofa), I called the company to explain what happened and they got the other sofa to me by the next day!! If that isn’t great service then I don’t know what is. And to add, the sofa itself, we love love love!! So company. Still big and if not probably better than we expected!!!
1. august 2025
Besvarelse fra SOFAS and FRIENDS
Thank you so much! We’re really glad our team could help turn things around and get the perfect sofa to you so quickly. So happy to hear you love it — enjoy! 😊
Everyone is jealous of our Tignes…
Everyone is jealous of our Tignes corner sofa. So spacious. Firm but comfy with the abundance of cushions. The delivery men went the extra mile even whilst under time pressure. Be warned, it is very big and heavy. Have extra hands on deck and a straight entrance to get it in
1. august 2025
Besvarelse fra SOFAS and FRIENDS
So glad you’re loving your Tignes corner sofa — it really is a beauty! Thanks for the shoutout to our delivery team and the helpful heads-up for future customers. Enjoy the comfort! 😊
Super fast delivery
Super fast delivery, great courier kept informed of the whole process and set up everything
1. august 2025
Besvarelse fra SOFAS and FRIENDS
Thanks so much! Glad everything went smoothly. Enjoy! 😊
Brilliant sofa
Brilliant sofa, super comfortable and was advised really really well for a tricky space and living space room - brilliant service. Great and super fast delivery. Highly recommend!
28. juli 2025
Besvarelse fra SOFAS and FRIENDS
Thanks so much for your lovely feedback! We're glad the sofa works perfectly in your space and that you were happy with the service and delivery. Enjoy your new sofa!
Excessive piling, Still Waiting After 3 Months – Poor Quality & No Resolution
I ordered a sofa from Sofas & Friends earlier this year, and within just over a month of use, the fabric began to show excessive piling. I contacted the company via WhatsApp and was told this was a “characteristic of the fabric,” not a fault — despite it looking worn out in just a few weeks.
After some back and forth, they agreed to send replacement cushion covers. That was three months ago, and despite multiple follow-ups, I’ve received nothing and no clear update.
Very disappointed with both the product quality and the lack of follow-through on promises. A new sofa should not deteriorate this quickly, and customer support has been slow and ineffective.
I would not recommend them based on my experience — poor durability and no accountability.
5. maj 2025
Uopfordret anmeldelse
Besvarelse fra SOFAS and FRIENDS
Dear Francesca,
We’re really sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide, and we apologise for the inconvenience caused.
We’ve been in touch with you directly, and I’d like to reassure you again that your replacement cushion covers are confirmed to arrive on the 5th or 6th of August. Unfortunately, the delay was partly due to a two-week factory closure, which impacted production timelines more than expected.
We truly appreciate your patience throughout this process and are doing everything we can to ensure your order is fulfilled as promised. If there’s anything else you need in the meantime, please don’t hesitate to reach out.
Kind regards,
Sofas&Friends
Just wanted to say a massive shout out…
Just wanted to say a massive shout out to the team here at sofa & friends.
we ordered the sofas online on a Sunday...
on Monday morning we had a call to say that the sofas were in stock and they could deliver on Tuesday.
To say i was over happy as i expected to wait 2 weeks.
The sofas are of great quality and are a great addition to our house.
Could not fault the team here, great communication and friendly service even down to the delivery guys.
Once again thank you
25. juni 2025
Shopping with sofa and friends great experience dealing with sofa…
Had great experience dealing with sofa and friends from start to finish delivery in less than a week wrong cushions and plugs but rectified with next day delivery I would recommend this company to all my family and friends for quick and efficient service
19. juli 2025
Besvarelse fra SOFAS and FRIENDS
Dear Frank,
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that you were happy with our service from start to finish, and we’re especially pleased we could quickly resolve the issue with the cushions and plugs for you. Your recommendation truly means a lot to us.
If there’s anything you need in the future, we’ll be more than happy to help. Thanks again for choosing Sofas and Friends!
Marshmallow man sofa
Delivered within a week (from Croydon to Scotland) delivered by professionals
Well packaged and easy to join together.
16. juli 2025
Besvarelse fra SOFAS and FRIENDS
We appreciate your great review and are happy you were satisfied with our service. Best Regards Sofas&Friends
Excellent service from start to finish…
Excellent service from start to finish delivery team was amazing cleaned up after themselves and was really polite I ordered the tignes corner sofa was a bit weary as I bought without seeing it but it's just as described very comfortable and huge perfect for family movie nights
10. juli 2025
Besvarelse fra SOFAS and FRIENDS
Thank you so much for your kind words!
We're thrilled to hear that you're happy with your Tignes corner sofa and that the delivery team made a great impression. It’s fantastic to know the sofa is a perfect fit for your family movie nights — that’s exactly what we hoped for! If you ever need anything else or have any questions, we’re always here to help. Enjoy your new sofa!
Very good and the delivery guys were…
Very good and the delivery guys were exceptional very helpful and extremely polite
4. juli 2025
Besvarelse fra SOFAS and FRIENDS
We appreciate you sharing your experience and giving us a 5-star rating! We're so glad to hear that our staff was helpful
Great communication
Great communication. Dealt with all our queries. Sofa delivered 2 days later.
4. juli 2025
Besvarelse fra SOFAS and FRIENDS
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this
I ordered the sofa yesterday and am…
I ordered the sofa yesterday and am currently sitting on it in my living room less that 24 hours later!!!
It’s beautiful. The team at Sofa & Friends couldn’t have been more helpful!
7. juli 2025
Besvarelse fra SOFAS and FRIENDS
Thank you for your wonderful review! We're delighted to hear you had a great experience with our team at Sofas&Friends. Your feedback is invaluable.
Tignes sofa - Rabbit
I went into the show room in Croydon on Sunday, and I had my sofas delivered by the Friday!! Typically the wait time for sofas is 6-8 weeks, so I was thrilled with how quick I had the sofas in my home. From the very beginning Rad was great! Answered all of my questions, and was very knowledgeable about the sofas. I went for the Tignes in the colour rabbit, and I am absolutely in loveeeeee!!! Looks exactly like the pictures online and comes with the pillows. I seriously cannot fault anything. I would also like to thank Saif and Lee who delivered the sofas. They kept me well informed on the day as per the expected delivery time, assembled the sofa exceptionally quickly, and removed all rubbish. I will be recommending sofas and friends to my family and friends. I am so thrilled with my sofa, thank you!!!
4. juli 2025
Uopfordret anmeldelse
Besvarelse fra SOFAS and FRIENDS
Hi Leah,
Thank you so much for your lovely review! We're so glad you're loving your Tignes sofa in Rabbit – it’s a stunning choice. We're also happy to hear Rad, Saif, and Lee made the whole process smooth and easy for you.
Thanks again for recommending us – it really means a lot!
Best wishes,
Sofas&Friends
Everything was smooth and same day…
Everything was smooth and same day delivery. Delivery guys are very polite and helpful. Highly recommend to everyone. Sebastian
3. juli 2025
Besvarelse fra SOFAS and FRIENDS
We're happy to hear that you had a wonderful experience and that our team was able to help you. We appreciate you taking the time to share your positive feedback and for recommending our store.
You won’t be disappointed!
Lovely staff & amazing sofa. Quick delivery! Thanks so much!
22. juni 2025
Uopfordret anmeldelse
Besvarelse fra SOFAS and FRIENDS
We appreciate your great review and are happy you were satisfied with our service and sales approach.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.