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Sky - Edinburgh St James Centre, Edinburgh Anmeldelser 15

•
TrustScore 4 ud af 5

4,1

Teleudbyder
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Lokation

Skift lokation

Sky Shop, St James Centre, Edinburgh, Sky Shop, SU1.17, EH1 3SR Edinburgh, GB

•
01315 464890

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Very disappointed with the service I received at the Sky shop in St James Centre, Edinburgh. When I entered the store, none of the staff acknowledged me or even looked up. After standing wa... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Cameron has been very helpful in explaining all the broadband details, packages, what is good for us. She has been very efficient in setting up our account and getting us the fastest delivery as well... Se mere

Bedømt til 5 ud af 5 stjerner

I needed a new phone and the staff at sky helped so much in helping me understand what phon would be best for me and the knowledge they had was amazing on the phones they sold. The whole process was d... Se mere

Bedømt til 1 ud af 5 stjerner

I can't get through to a person on Sky and I have problems with my account. I don't really wish to put all the details on here but I can't get help and I'm being over charged from 1st April 2026. It's... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Teleudbyder

Skrevet af virksomheden

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Kontaktoplysninger

  • Sky Shop, St James Centre, Edinburgh, Sky Shop, SU1.17, EH1 3SR, Edinburgh, Storbritannien

  • 01315 464890

4,1

God

TrustScore 4 ud af 5

15 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 1 ud af 5 stjerner

Very disappointed with the service I…

Very disappointed with the service I received at the Sky shop in St James Centre, Edinburgh.

When I entered the store, none of the staff acknowledged me or even looked up. After standing waiting, the staff then seemed unable to decide who was actually going to serve me.

I only visited the store because a Sky engineer, who had recently reconnected my services after I moved house, advised me that I would get a better deal in-store than over the phone. However, when I asked about deals and available services, I was simply told that the call centre would be able to help me better.

I also asked about taking a streaming box home with me, as the engineer had told me the shop stocked them, but the staff said they do not carry them.

After spending an hour on the bus to get there, I explained that the visit had been a waste of time and that the service had been unhelpful. The response I received was “What do you want me to do?” along with a shrug of the shoulders.

This level of customer service was unacceptable and has left me seriously considering cancelling my Sky subscription altogether.

26. maj 2026
Uopfordret anmeldelse
Sky - Edinburgh St James Centre, Edinburgh-logo

Besvarelse fra Sky - Edinburgh St James Centre, Edinburgh

Hi Jonathan. Thank you for taking the time to share your experience. I’m really sorry to read about your visit to our St James Centre store, particularly as you’d made the effort to travel there expecting support and clarity. I completely understand how disappointing this must have felt.

What you’ve described around the lack of acknowledgement and unclear support isn’t the level of service I’d expect, and I appreciate you bringing this to our attention.

Please get in touch using the contact options below, if you'd like to discuss this further:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us. Thanks, Danielle

Bedømt til 1 ud af 5 stjerner

I can't get through to a person on Sky…

I can't get through to a person on Sky and I have problems with my account. I don't really wish to put all the details on here but I can't get help and I'm being over charged from 1st April 2026. It's like an April Fools bad joke. Do Sky employ people ?

25. marts 2026
Uopfordret anmeldelse
Sky - Edinburgh St James Centre, Edinburgh-logo

Besvarelse fra Sky - Edinburgh St James Centre, Edinburgh

Hello, Vikki. Thank you for taking the time to share this with us. We’re really sorry to hear how difficult it has been for you to reach someone and get support with your account. That’s the last experience we want anyone to have, especially when you’re worried about being overcharged.

We completely understand that you don’t want to post personal details publicly. If you’re willing, please reach out to us .

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Matt

Bedømt til 5 ud af 5 stjerner

Cameron

Cameron is the one who served us. She is very kind and polite serving us who provided lots of information and details of the broadband. She is the one for you if you need WiFi or any kind service.

13. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Cameron has been very helpful in…

Cameron has been very helpful in explaining all the broadband details, packages, what is good for us. She has been very efficient in setting up our account and getting us the fastest delivery as well as setup. Great Service! Cheers!

13. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I just wanted to say a big thank you to…

I just wanted to say a big thank you to Lisa for being so kind and helpful. She took the time to explain everything clearly and made sure I understood each step, which I really appreciated. Her patience and friendly attitude made the whole experience much easier and more comfortable. Great customer service — thanks again, Lisa!

10. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I needed a new phone and the staff at…

I needed a new phone and the staff at sky helped so much in helping me understand what phon would be best for me and the knowledge they had was amazing on the phones they sold. The whole process was delightful and easy going. I would totally recommend people to come here.

8. marts 2026
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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