Although our order wasn’t completed due to low stock, Meg has made sure we have been satisfied with everything. Many options were available on how to complete our order which was a nice touch.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The initial ordering and speed of delivery was good. Unfortunately, the packaging and product arrived damaged. I reached out to SkateHut a few times and had no response over 9 days, so this is certain... Se mere
I genuinely wouldn't recommend this site to purchase anything. About 7 weeks I ordered a flicker as a birthday present which still hasn't arrived. I was also in touch with Meg in customer service who... Se mere
Very quick delivery! Initially I did not receive a conformation email (my own fault), so upon contacting the Skatehut team, Meg promptly replied and advised with the progress of my delivery, with... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
SkateHut is a leading international retailer dedicated to action sports equipment and apparel. Established in 2007 as a family business following a vacation discovery of Heelys, SkateHut has grown from a specialized startup into a comprehensive global supplier. Today SkateHut is owned by the company SkatePro. SkateHut.com manages all international orders, which SkatePro are processing. UK-based customers of SkateHut are served from SkateHut in UK via skatehut.co.uk The retailer stocks a wide variety of skateboards, scooters, skates, BMX bikes, longboards, footwear, and protective gear. Designed to cater to every age and skill level, the inventory accommodates everyone from absolute beginners looking for reliable starter gear to seasoned pros seeking high-performance equipment. At the core of the business is a strong commitment to family values, quality, and community. Because the staff consists of genuine skaters, riders, and action sports enthusiasts, the company provides practical expertise and guidance to help customers find the right products. Every brand in the catalog is carefully selected to ensure durability and value.
Kontaktoplysninger
Storbritannien
- +44 330 027 0202
- email@skatehut.com
- www.skatehut.com
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
So my parcel was stolen from the yodel…
So my parcel was stolen from the yodel man leaving it next to a bin as opposed to my porch, far too difficult to open a door apparently. Anyway skatehut and specifically Megan was dealing with my case. After much back on forth yodel admitted there mistake and Megan helped me do this every step of the way. I hope she gets the recognition she deserves for being so helpful
Megan Biddulph came in clutch with the…
Megan Biddulph came in clutch with the help and got my order shipped, give her a raise!
Very helpful company with prompt and…
Very helpful company with prompt and personalised help. Megan was understanding, courteous and professional!
Great products at a good price
Great products at a good price. Needed help with something and Megan was very helpful.
We had a little delay with our order…
We had a little delay with our order but that was from the delivery depot, I dealt with Megan Biddulph from skatehut and she was absolutely amazing, kept me updated on the process of the new order coming and she was very polite and helpful. Megan deserves a bonus for her customer services skills :)
Megan Biddulph Has been excellent and…
Megan Biddulph Has been excellent and has helped me with my issue from start to finish.
After a delivery issue from the courier…
After a delivery issue from the courier which was no fault of skatehut I contacted customer services and straight away had a reply from Megan Biddulph who dealt with my enquiry quickly and was really helpful and sorted everything out, highly recommend to all.
Thanks
Highly recommended
I recently ordered a set of DMR mountain bike pedals from SkateHut and had a fantastic experience despite a minor delay with the delivery, which wasn't SkateHut's fault.
Although my order was delayed, Megan promptly refunded my postage fee, which was greatly appreciated. Her communication throughout the entire process was excellent. Highly recommended.
Bulk Order - excellent customer service
Ordered quite a few pairs of skates for the club. One of the sizes wasn't in stock but hadn't been updated on the website. Great communication from Skate Huts Megan Bidduph who alerted me to the issue, checked the stock for an alternative and gave a refund when there was no alternative available. Love skate hut. Skates always arrive on time and suitably packaged. Highly recommend
Great prices and swift responses to…
Great prices and swift responses to questions asked. Thank you to Megan Biddulph for your help.
Good Customer Service!!
Just like to say..Thankyou Megan B..
for a friendly.. efficient..fast reply to my enquiry today..I will go ahead with my purchase!!
No delivery. No refund
I ordered a pogo stick for my grandsons Birthday. Should have been delivered on a Tuesday. Told it would be delivered on Saturday. Did not arrive. I asked for a refund as was promised this if the goods did not arrive on the Saturday. Was told I would have to wait until the incompetent delivery service delivered it back to skatehut. Totally unacceptable. I am waiting on my refund. I would not recommend this company
Great customer service
Everyone I have corresponded with at Skatehut has been helpful, attentive and proactive during the frustrating experience of my missing order. I was informed about each stage of the process and once established that there had been a potential incident with the delivery service, a new item was sent to me quickly. I spoke with Megan mostly and found her polite and effective with my order
Customer care second to none
The items I ordered didn't actually arrive, although this has never happened before and I've used Skatehut many times. I'd like to give a huge thanks to Megan Biddulph at Skatehut, as her customer care was second to none, she guided me through the process to get a refund after apologising for the couriers error in (non) delivering. Megan was polite, efficient and reassured me to use skatehut again. Also, I'd have reordered the skates from them if I'd not already got a pair after my order not turning up, as I had an event I needed to wear them for. Bravo Skatehut, very happy with the service!
customer service is great
customer service was great and replied and sorted my problem out asap, thank you Megan B!
Megan Biddulph - Excellent help
Megan Biddulph Was very helpful and got my enquiry sorted straight away with no fuss at all.
Megan Biddulph Helped promptly with mr…
Megan Biddulph Helped promptly with mr query
Had an issue with a delivery item…
Had an issue with a delivery item missing but infact it wasn't missing I just hadn't checked a box properly. Megan Biddulph a contact from customer services kept in constant contact with me and advised me what to do next, thanks Megan!
Megan from the Customer Service Team…
Megan from the Customer Service Team was lovely! She solved my issue in a short time!
I enjoyed shopping from your website for a second time and I’m sure it won’t be a last time.
Thank you
Pav
Extremely happy with the customer…
Extremely happy with the customer service! I emailed with a delivery issue and within 12hrs I had a very positive, professional, friendly reply from Megan B in Customer service and my issue was explained and resolved. Absolutely love using Skate-Hut. Exceptional quality of goods and someone always willing to help if any questions. Well done Megan B, they're lucky to have you on their team.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








