In addition to the top quality clothes the communication was impeccable! Due to one style of dress being out of stock, my daughter selected another which was just as beautiful. Meanwhile, I got a t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Sister Jane has beautiful dresses and excellent customer service. I live in Canada so I had to pay extra duties and taxes but the dress I bought for my daughter was exactly what she wanted and perfect... Se mere
Virksomheden har svaret
Sister Jane were excellent at replying to me when I received 2 dresses I bought for an important event & had to make arrangements to send them back as I got the wrong sizing. Thank you for your help &... Se mere
Virksomheden har svaret
Great customer service, unique pieces and fantastic quality. I love the rich textures, feel of each fabric and the details that go into every garment. I've ordered multiple items and love them all. S... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Kontaktoplysninger
36 Golborne Road, W10 5PR, London, Storbritannien
- hello@sisterjane.com
- www.sisterjane.com
4,5
Fremragende
647 anmeldelser
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Buena atención al cliente
La compra ha sido facilísima y el servicio de atención al cliente, rápido y resolutivo. Buena experiencia!
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Laura,
Thank you for the sweet review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Brilliant quality clothes & excellent…
Brilliant quality clothes & excellent quality customer services. Would highly recommend
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear pauline,
Thank you for the lovely review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Lovely shop with unique designs
Although they didn’t have some of the exact sizes I wanted in stock (they only make small batches of each design), the pieces I did order were fantastic quality and the customer service I experienced from Kris was great- attentive, quick to respond, helpful.
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Joseph,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
First of all
First of all, just love, sister Jane’s dresses always so cute and well-made, every time I contact them I get a response almost immediately👍 great customer service
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Lori,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing customer service!
Mia was so helpful and issued a credit note for my return even though it was late.
Cut to 3 months later when I was about to place another order and realised my credit note had expired - I emailed Mia remembering how helpful she was on the off-chance I could extend the voucher. She responded immediately with an extension, no questions asked.
I can't wait to wear the new dress to an event soon!
Thank you!
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Maddy,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Gorgeous jacket 😍
Purchased a lovely jacket. Excellent customer service when dealing with an issue.Thank you 😊
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Lisa,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fantastic communication and service as…
Fantastic communication and service as well as beautiful clothes.
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Wendy,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Helpful customer service
I recently ordered from sister Jane and Mia in customer service was very helpful when I had queries about my package arrival.
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Áine,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great and responsive customer service
I was looking for a dress in another size, i found it at the site of sister jane and ordered it, but a few minutes later i got a notification that it was available at a local distributor. The last one would arrive faster, I sent an email to cancel my order at Sister Jane to not have two dresses. They picked it up so fast and I did not have to worry about the order. The customer service is great.
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear K.M,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Sister Jane is great
Sister Jane is great! We all love their quirky fabulously individual designs! And their customer services is just excellent, responsive and informative taking time to really answer questions and give clear guidance/reassurance. It’s rare in today’s world of fast fashion to find such a gem both for design, ethos and attentive customer care. Thank you!!
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Mrs MorganAllen,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
✨ Five-Star Service fSister Jane ✨
I recently reached out to Sister Jane to return a few items, and I was genuinely impressed. Within just half an hour, their customer service team responded with grace and efficiency. Every question I had was met with clarity and kindness, and my issue was resolved faster than I expected—seamlessly and stress-free.
It’s rare to find a brand that combines style with such thoughtful support. Sister Jane didn’t just meet expectations—they elevated the experience.
Highly recommend for anyone who values both fashion and flawless service. I do love even more this whimsical and romantic brand🩷
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Amalia,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing customer service
Amazing customer service. My daughter tried on a shirt that was too short for her and we returned it and I hadn’t realised it had make up on it. Sister Jane was so accommodating and offered to try and remove the marks which they did successfully and then offered me a full refund. I am so grateful as they were so helpful and I was so worried I would not get a refund. Quite my fave brand.
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear emma,
Thank you for the lovely review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Not as good quality as I expected
I bought 2 items. For the price I was disappointed with the quality. The neck on the dress was weirdly baggy, the skirt fabric looked and felt cheap. Customer services was helpful when I was confused about their return system.
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Amy,
Thank you for sharing your feedback. We’re sorry the items didn’t meet your expectations. Your comments have been passed to our team, as we take all feedback seriously and use it to keep improving.
We always aim to provide detailed product information, and you’re welcome to reach out anytime for tailored personal advice. We truly appreciate your input and will keep striving to do better.
Kind regards,
SJ x
Great customer service
I had a great experience dealing with Maria when I had a query in relation to my order. She was very prompt with her responses and was super helpful.
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Rachel,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I am very satisfied with Sister Jane's…
I am very satisfied with Sister Jane's customer service. The employee responded quickly, was friendly, and courteous. She was able to handle and resolve my issue to my complete satisfaction. As a customer, you feel very well treated here. Thank you very much! Highly recommended!
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Anke,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Best-in-class customer service
Best-in-class customer service
I always get the answers I need before making a purchase. The team has been really helpful 🙏🏻🫰
Since I’m an overseas customer, I tend to ask a lot of questions — yet the team is always so kind and patient in helping me.
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Asamaporn Julawongsarn Ploy,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Sister Jane has EXCELLENT customer…
Sister Jane has EXCELLENT customer service! I accidentally ordered the wrong size and since I live in the USA I didn't want to have to make a return. I reached out and they had the matter resolved within like an hour. Their team is always so nice and very responsive. Thanks Sister Jane!
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Shelly,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fab Service
Super helpful service when trying to locate a dress which is unfortunately now sold out. Sent me an email over with similar dresses.
6. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Johanna,
Thank you for the sweet review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Really helpful customer service
Really helpful customer service
23. september 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Flos,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Mia at Sister Jane was brilliant
Mia at Sister Jane was brilliant. Very very helpful and quick to respond. She even organised DPD to come back for a certain day. 10/10
17. september 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Eve,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.