Found the whole experience good, very helpful finding us a used car and went into great detail with us on the cars background. The purchase was also very straightforward and time taken to explain the... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Booked car in for service & MOT. Was given one price over the phone, then another when they rang to confirm booking. They were good enough to honour the lower price. Online check in day before, so dro... Se mere
Virksomheden har svaret
Excellent reception the sales person Charlie was very helpful from the start and nothing was to much trouble.He walked me through the whole process and answered any questions and concerns I had. He ex... Se mere
Virksomheden har svaret
When we changed our car Charley Roberts and Carla Jones at VW Neyland were both professional very polite, helpful and informative. We have also had follow up meetings and again they were ready to he... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Sinclair Group - Sinclair Volkswagen Neyland
Skrevet af virksomheden
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Kontaktoplysninger
Havenbridge Road, SA73 1QY, Neyland, Storbritannien
- 01646 796190
4,8
Fremragende
169 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 77 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Found the whole experience good
Found the whole experience good, very helpful finding us a used car and went into great detail with us on the cars background. The purchase was also very straightforward and time taken to explain the cars features.
26. august 2026
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for the positive feedback, Martyn! We're thrilled to hear that we met your expectations. We will make sure this is passed on to the VW Team. We appreciate your feedback and look forward to helping you again in the future. Kind Regards, Sinclair Group
We purchased my son’s first car from…
We purchased my son’s first car from here and the service was excellent, Charlie that dealt with us was brilliant and nothing was too much trouble for him. I would definitely recommend visiting if you are looking to purchase a vehicle.
26. juli 2026
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for the kind words, Dean! We are thrilled to hear that Charlie provided you with excellent service and made the process of purchasing your son's first car a breeze. Thanks again for choosing us at Sinclair Volkswagen Neyland. Kind Regards, Sinclair Group
Brilliant!
The Sinclair VW garage at Neyland is near a busy round about and if I drove there and left my car for the day there is nothing to do and no way I could get home on public transport. For a small charge someone from the garage will leave their car at my house and drive my car to the garage for MOT and service. They bring my car back at the end of the day all washed and clean.....a really brilliant service!
It passed the MOT and they repaired a puncture too, so job done. Thank you Sinclairs
8. juli 2026
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words, Chrissy! Our goal at Sinclair VW is to make car maintenance as convenient and stress-free as possible. We're thrilled to hear you had a great experience and that your car passed its MOT. We look forward to seeing you again in the future! Kind Regards, Sinclair Group
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words Judith! Glad to hear Neil Jones went above and beyond for you! I will make sure to pass this on to Neil and the Service Manager. We look forward to seeing you again in the future! Kind Regards, Sinclair Group
Mixed views
I prefer dealing with people rather than on- line interactions.
The staff at the garage are pleasant and competent; everything was fine and on time.
However, I find your services over-priced… £45 for a can of tyre puncture sealant is ridiculous - it’s available in local stores for under £10. Almost £500 for a service. Puts me off dealing with Sinclair.
16. juli 2026
Great service once again
Had a warning light appear on the dash. Went to service department and car was booked in for the following day. Fault identified and rectified same day.
Service Advisor friendly and professional throughout
15. juli 2026
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind review, Alan! We're thrilled to hear that our service department was able to quickly and efficiently fix the issue with your car! Our team is dedicated to providing top-notch customer service, and we're glad we could meet your expectations. Thank you for choosing us! Kind Regards, Sinclair Group
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
We're thrilled to hear that you had a great experience with our team! We strive to always provide friendly, helpful, and efficient service to our valued customers. We look forward to seeing you again in the future. Kind Regards, Sinclair Group
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you for the fantastic review, Vincent! We are thrilled to hear that our team provided you with excellent service. We truly value your support and look forward to serving you in the future. Kind Regards, Sinclair Group
5 star service from Sinclair Neyland as…
5 star service from Sinclair Neyland as usual! Special thanks to Rikki!
2. juli 2026
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words, Jane! We are thrilled to hear that you had a 5 star experience with our team, especially with Rikki. We appreciate your continued support and look forward to serving you again in the future. Kind Regards, Sinclair Group
Excellent service
27. juni 2026
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words, Mary! We appreciate your feedback and look forward to helping you again in the future. Kind Regards, Sinclair Group
I was shown the ideal car for me and…
I was shown the ideal car for me and after a test drive and clear explanation of the offer I was happy to make the purchase.
25. juni 2026
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind review, Ann! We are thrilled to hear that you found the perfect car for your needs and that our team provided excellent service. We hope you enjoy your new purchase! Kind Regards, Sinclair Group
Friendly staff that recognise me and…
Friendly staff that recognise me and were interested. The service went smoothly with no dramas. Finding were discuss to my satisfaction.
23. juni 2026
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words, Mark! We're thrilled to hear that our staff provided great service and were able to meet your needs. We look forward to seeing you again soon! Kind Regards, Sinclair Group
Very friendly and informative staff.
17. juni 2026
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you for the lovely review! We pride ourselves on having a knowledgeable and welcoming team who are always happy to assist our customers. We look forward to seeing you again soon!
Kind regards,
Sinclair Group.
Reception staff always very friendly…
Reception staff always very friendly and efficient, never a problem booking for service and Mot.
Pleased I have a service plan, could be expensive.
13. juni 2026
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words, Jayne! We're delighted to hear our team is always friendly and efficient, and that you're finding value in your service plan. We appreciate your support and look forward to seeing you again! Kind Regards, Sinclair Group
Welcoming staff
Welcoming, smiley staff - even when I arrived 10 minutes before they officially opened for business.
Replacement car sorted almost straight away, contact towards the end of the day for car to be returned (but could have been following day if I'd preferred). Carried out my instructions to the T, so avoided unnecessary work on emergency help facility. Altogether a very satisfactory experience. Could be why I've been buying & servicing cars with this organisation for my last four cars
11. juni 2026
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind feedback! We're delighted to hear you had such a positive experience and that everything was handled smoothly and to your satisfaction. Your continued loyalty over the years means a great deal to us, and we look forward to assisting you again in the future. Kind Regards, Sinclair Group
Service manager explains in detail what…
Service manager explains in detail what is happening on the day and invites comment and any additional requirements. It is important to have confidence in the people you are dealing with.
10. juni 2026
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your review Thomas! We're pleased that our Service Manager's communication and attention to detail helped make the experience a positive one. Your trust means a great deal to us, and we appreciate your 5-star review. Kind Regards, Sinclair Group
Updated review
Updated review:
Pleased to say our issue with the service department has been resolved and acknowledged by Sinclair.
Apology accepted.
7. juni 2026
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your review. We apologise for any inconvenience you experienced with our after-sales service. Your satisfaction is important to us, and we will strive to improve in this area. We are glad that you are happy with your car so far and we hope to continue providing you with a positive experience.
Kind regards,
Sinclair Group
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your great feedback Colin. We're delighted to hear you found our reception team polite and that everything was completed on time. We appreciate your support and look forward to seeing you again. Kind Regards, Sinclair Group
Everyone is so friendly
Everyone is so friendly, professional and helpful.
Always updating us with our service plan options and anything else needed.
4. juni 2026
Besvarelse fra Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind feedback Denise. We're pleased to hear you found our team friendly, professional, and helpful. We appreciate your support and look forward to assisting you again in the future. Kind Regards, Sinclair Group
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.