The sales staff were very helpful, and not at all pushy. They were very informative about the vehicle and spent time going through the functions. I have already recommended them to people who have s... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Quick delivery of the car, awesome pricing for the add-on services. Adam was super helpful and candid about suitable services given our requirements. We also got a very good pricing which enabled us... Se mere
I just wanted to say a huge thank you And give a good review for Matt the general manager and Adam the assistant who processed our order today. It was a very tricky one and it meant that they would no... Se mere
I had initially intended to leave a 5-star review; however, I would like to share some feedback regarding the vehicle delivery. At the time of collection, it seems the inspection team did not car... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Sinclair Group - BYD Cardiff
Skrevet af virksomheden
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Kontaktoplysninger
Mulberry Drive, BYD Cardiff, CF32 8RS, Pontprennau, Wales, Storbritannien
- 029 2054 2424
4,7
Fremragende
113 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 78 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The sales staff were very helpful
The sales staff were very helpful, and not at all pushy. They were very informative about the vehicle and spent time going through the functions. I have already recommended them to people who have seen the car.
31. juli 2026
Adam helped me order my car and with…
Adam helped me order my car and with any enquiries and advice I needed until the new car was handed over. Very helpful and friendly team
17. juli 2026
Great customer service from the sales…
Great customer service from the sales team of Matt, Carwyn and Adam. Very helpful and kept me updated along the way.
Thanks everyone
16. juli 2026
Friendly staff with no hard sell!
11. juli 2026
Excellent Value
Quick delivery of the car, awesome pricing for the add-on services. Adam was super helpful and candid about suitable services given our requirements.
We also got a very good pricing which enabled us to upgrade from base model to top of the line.
18. juni 2026
It was good service before sale.
2. oktober 2025
Carwyn was my sales guy but all of them…
Carwyn was my sales guy but all of them are a Really helpful team at Cardiff.
2. juli 2026
Excellent service
Excellent service, knowledgable staff, friendly, not pushy. Great service and would highly recommend.
21. juni 2026
I just wanted to say a huge thank you…
I just wanted to say a huge thank you And give a good review for Matt the general manager and Adam the assistant who processed our order today. It was a very tricky one and it meant that they would not get their commission, but this was not a problem for them and nothing was a problem. They completely supported customer service and the fact that I needed help and we are so delighted to place our order today with them for a MOTABILITY car for my daughter. She’s very excited to be having the sea lion five and can’t wait for it to arrive. Once again a huge thank you to this incredible team at BYD Cardiff.
25. juni 2026
Uopfordret anmeldelse
I dealt with Cas from the moment we…
I dealt with Cas from the moment we came into the BYD branch for the first time all the way until we collected our car. He was enthusiastic and knowledgeable and worked hard to ensure we got our car at the right price.
17. juni 2026
Adam made the experience great
Adam made the experience great, very friendly, with a good knowledge of BYD cars. Offered a hot drink, and we were talked through the different cars. Decided to purchase and we were really happy with staff and service. Highly recommend
28. maj 2026
Besvarelse fra Sinclair Group - BYD Cardiff
Hi Sarah,
Thank you for your wonderful review and recommendation. We're delighted to hear that Adam made your experience such a positive one.
It's fantastic to know his friendly approach and knowledge of the BYD range helped you find the right car, and that you felt well looked after throughout your visit. We're so pleased you were happy with both the service you received and your purchase.
We'll be sure to pass your kind comments on to Adam, and we hope you enjoy every mile in your new BYD.
Kind regards,
Sinclair Group.
Vehicle Delivery Feedback
I had initially intended to leave a 5-star review; however, I would like to share some feedback regarding the vehicle delivery.
At the time of collection, it seems the inspection team did not carry out a fully thorough check. Around two hours after delivery, I noticed a small dent on the front left door.
Additionally, as this is a hybrid BYD vehicle with 230V AC generator functionality, I expected a compatible cable to be included in the supplied equipment. However, this cable was not provided.
I am not sure whether this item is part of the standard delivery package or was missed during handover.
The issue with the door has already been reported to the seller and is scheduled to be addressed.
17. juni 2026
Besvarelse fra Sinclair Group - BYD Cardiff
Hi Amirhesam,
Thank you for taking the time to share your feedback. We're pleased to hear your overall experience was positive, although we're sorry that the vehicle handover didn't quite meet your expectations.
We apologise that the dent on the front left door was not identified prior to collection. We're glad you've already been in touch with the team and that arrangements have been made to put this right.
Your feedback is invaluable as it helps us improve our delivery process for future customers. We hope, once these matters have been resolved, you'll be able to fully enjoy your new BYD.
Kind regards,
Sinclair Group.
Good customer service
Adam is an excellent salesperson. Able to answer all our questions. Not pushy but extremely helpful.
26. april 2026
Besvarelse fra Sinclair Group - BYD Cardiff
Thank you for your kind review, Ron.
We're delighted to hear that Adam provided such a positive experience. It's great to know that he was able to answer all of your questions and support you throughout the process with a helpful, knowledgeable, and no-pressure approach.
We'll be sure to pass your comments on to Adam, who will be pleased to receive your feedback. Thank you for choosing Sinclair, and we hope you enjoy your new vehicle.
Kind regards,
Sinclair Group.
The guys at BYD Sinclair Cardiff are…
The guys at BYD Sinclair Cardiff are really helpful and friendly. The service they offer is excellent, besides a really good informative handover of my new car, I was phoned two days later to make sure I was happy with it and if I had any questions. I cannot fault their customer service.
10. juni 2026
Besvarelse fra Sinclair Group - BYD Cardiff
Thank you for your fantastic review, Linda.
We're delighted to hear that the team at BYD Cardiff provided such a positive experience. From the initial handover through to the follow-up call, it's great to know that our team made you feel supported and well informed throughout your journey with us.
Providing excellent customer service doesn't end when you drive away, so we're pleased that the follow-up contact was helpful and gave you the opportunity to ask any further questions about your new vehicle.
Thank you for your kind comments and for choosing BYD Cardiff. We hope you enjoy every mile in your new car.
Kind regards,
Sinclair Group.
Amazing staff and very friendly…
Amazing staff and very friendly explained everything and showed me what everything was used for.
31. maj 2026
Besvarelse fra Sinclair Group - BYD Cardiff
Thank you for your kind review, Mrs Thomas.
We're delighted to hear that our team provided such a friendly and welcoming experience. It's great to know that everything was explained clearly and that you felt confident and informed when collecting your vehicle.
Thank you for choosing Sinclair. We hope you enjoy your new car and look forward to welcoming you again in the future.
Kind regards,
Sinclair Group.
Very easy to get a test drive
Very easy to get a test drive
Smooth car collection
Friendly staff especially Alice
23. maj 2026
Poor communication
Poor communication, none reply to emails or phone call from me after purchased car
8. maj 2026
Besvarelse fra Sinclair Group - BYD Cardiff
Thank you for your feedback Michael.
We’re sorry to hear that communication following your purchase did not meet expectations. Providing timely and responsive support to our customers is extremely important to us, so it’s disappointing to hear you’ve experienced difficulty getting in touch with the team.
We appreciate you bringing this to our attention and will ensure your comments are shared internally and reviewed.
Kind regards, Sinclair Group.
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