The sales staff, Fion and Harry ,were knowledgeable and friendly to my wife and I. They explained everything including all the extra services that were available. They gave me date when I could collec... Se mere
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Very helpful and friendly staff who took the time to talk us through the options available to us on the model we were thinking of buying. They provided a good handover on the day of collection. The ad... Se mere
Virksomheden har svaret
We have just purchased a BYD Atto 3 from the Bridgend Sinclair garage, the service we received was fantastic, Eleri was great from start to finish through the sales process. They gave us a good deal o... Se mere
Virksomheden har svaret
A few months ago I started looking to change my car and called into the Bridgend BYD showroom. Eleri Thomas was very friendly yet professional and knowledgeable about the 2 car models i was... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Sinclair Group - BYD Bridgend
Skrevet af virksomheden
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Kontaktoplysninger
Old Field Road 2, CF35 5LJ, Pencoed, Wales, Storbritannien
- 01656534567
4,7
Fremragende
28 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 77 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The sales staff
The sales staff, Fion and Harry ,were knowledgeable and friendly to my wife and I. They explained everything including all the extra services that were available. They gave me date when I could collect my car, and indeed I collected my car on that day
20. juni 2026
Besvarelse fra Sinclair Group - BYD Bridgend
Thank you for your review, John.
We're delighted to hear that you were impressed by the professionalism and attitude of our team. Providing a welcoming and professional experience for every customer is something we take great pride in, so it's wonderful to receive your feedback.
Thank you for choosing Sinclair, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Friendly well informed staff not pushy…
Friendly well informed staff not pushy at all. Kept us well informed at every stage. Prompt replies to any questions we had and made it very personal for us.
28. maj 2026
Very helpful and friendly staff who…
Very helpful and friendly staff who took the time to talk us through the options available to us on the model we were thinking of buying. They provided a good handover on the day of collection. The added bonus was our sales person also spoke Welsh, ardderchog.
17. maj 2026
Besvarelse fra Sinclair Group - BYD Bridgend
Thank you for your lovely review, Dr Morgan.
We’re delighted to hear that the team took the time to guide you through the options available and helped make the experience both comfortable and enjoyable. It’s great to know the handover process on collection day also met expectations and ensured everything felt clear and seamless.
We especially loved your comment about being able to speak Welsh with your Sales Executive too, ardderchog indeed! Diolch yn fawr for your kind words and recommendation, and we hope you enjoy every mile in your new car.
Kind regards,
Sinclair Group.
Fantastic service and impressive vehicle
It was my first time dealing with Sinclair BYD in Pencoed and I was very impressed. Within 15 minutes of entering the showroom my wife and I were off on a test drive of a 1 year old BYD Seal U which we decided to buy.
I have to mention Harri, who we first dealt with, Ffion who was our main contact and Eleri who answered and dealt with queries when Ffion was unavailable. All 3 were extremely professional, welcoming and knowledgeable! Nothing was too difficult or challenging for them and they are a credit to the company.
Ffion, in particular, went through all the controls and suggested various on screen shortcuts that were useful. She had the answer to any question raised and did so in a manner that was very clear and helped greatly.
The car itself has very high spec and I look forward to future motoring.
Thanks to all involved.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sinclair Group - BYD Bridgend
Thank you for your fantastic review, David.
We’re delighted to hear that your first experience with Sinclair BYD was such a positive one. It’s great to know that from the moment you arrived in the showroom, the team helped make the process smooth, informative and enjoyable, leading you to find the right vehicle for your needs.
Your kind comments about Harri, Ffion and Eleri are especially appreciated. We’re proud to have such dedicated team members, and it’s wonderful to hear that their professionalism, knowledge and willingness to help made such a positive impression. We’ll be sure to pass on your feedback to all three, particularly your praise for Ffion’s thorough handover and product knowledge.
Congratulations on your BYD SEAL U purchase. We’re thrilled that you’re enjoying the vehicle’s impressive specification and features, and we wish you many happy miles ahead.
Kind regards,
Sinclair Group.
The staff were fantastic
The staff were fantastic, very friendly, helpful and went the extra mile to help us. We work 9-5pm and they even stayed past their own closing time to help us.
1. marts 2026
Besvarelse fra Sinclair Group - BYD Bridgend
Thank you for your wonderful review, Mark.
We’re delighted to hear that the team provided such a friendly and helpful experience throughout your purchase. Going the extra mile for our customers is something we always strive for, so it’s especially rewarding to hear that the team were able to accommodate your schedule and stay beyond closing time to assist you.
Your kind words are greatly appreciated, and we’ll be sure to share your feedback with the team. We hope you enjoy many happy miles in your new car.
Kind regards,
Sinclair Group.
1st Electric car
A few months ago I started looking to change my car and called into the Bridgend BYD showroom.
Eleri Thomas was very friendly yet professional and knowledgeable about the 2 car models i was interested in. She gave a breakdown of the prices and i told her i would get back in a few months time when my finances were sorted.
In the meantime i received a few follow up emails asking if there was anything else needed.
I recently went back and although Eleri had a day off , spoke to another colleague who was very helpful and understanding. I booked a test drive of the Dolphin Surf for the following week.
I am now the proud owner of a Dolphin Surf and on Handover day, the process was very well organised and smooth with Eleri giving us fab service.
Thanks to all there.
1. maj 2026
Besvarelse fra Sinclair Group - BYD Bridgend
Thank you for your lovely feedback, Mrs Blackall.
We are delighted to hear about your positive experience with Eleri and the team at BYD Bridgend. It’s great to know you felt supported throughout your journey, from your initial enquiry through to test drive and handover.
We will be sure to pass your kind comments on to Eleri and the wider team. Congratulations on your new Dolphin Surf, and we hope you enjoy every mile in your new BYD.
Thank you again for choosing Sinclair BYD Bridgend.
Kind regards,
Sinclair Group.
I’ve had an absolutely incredible…
I’ve had an absolutely incredible experience with the team at BYD Bridgend. From start to finish, the level of service has been outstanding.
Eleri Thomas was professional, friendly and genuinely personable, making the whole process feel easy and enjoyable. The wider team have been just as impressive, especially Ffion and Harry, who have all been extremely helpful throughout.
Every promise made was followed through on, calls were returned when they said they would be, and I’ve been kept updated every step of the way, which makes such a difference.
I would highly recommend the sales team at Sinclair Bridgend to anyone looking for great service, they really do deliver.
Looking forward to collecting my car in a few days!
17. april 2026
Besvarelse fra Sinclair Group - BYD Bridgend
Thank you for your fantastic feedback Laura!
We are delighted to hear you’ve had such an incredible experience with the team at BYD Bridgend. It’s wonderful to know Eleri, Ffion and Harry provided such professional, friendly and attentive service throughout your journey.
Keeping customers informed and delivering on promises is something we pride ourselves on, so it’s great to hear the team made the whole process smooth and enjoyable for you from start to finish.
We will be sure to pass your kind comments on to everyone involved. Thank you again for your recommendation, and we hope you enjoy collecting your new car in the coming days.
Kind regards,
Sinclair Group.
Excellent customer service
Excellent customer service. We went to BYD Bridgend as the sales person Harry sold us our previous 2 cars in Swansea. Harry was thorough and didn't make it feel like a pushed sale. We then dealt with Ffion as well. We were kept informed along the way and no problem was too big for them. Great customer service and care throughout. Thank you both Harry& Ffion
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sinclair Group - BYD Bridgend
Hi Samantha,
Thank you for your wonderful feedback and for your continued loyalty. It’s fantastic to hear that Harry and Ffion at Sinclair BYD Bridgend provided such thorough, supportive service and kept you informed every step of the way.
We’re especially pleased to know you felt comfortable and never under pressure, that’s exactly the experience we strive to deliver. We’ll be sure to pass your kind comments on to them both.
Kind regards,
Sinclair Group.
I have used Sinclair before
I have used Sinclair before, decided to make the change to electric, knew Harry from a previous purchase and had full faith in him and Ffion in opur dealings
31. marts 2026
Besvarelse fra Sinclair Group - BYD Bridgend
Hi Joh,
Thank you for your continued support and for choosing to make the switch to electric with us. It’s great to hear that Harry and Ffion at Sinclair BYD Bridgend provided a service you could trust based on your previous experience.
We really appreciate your loyalty and hope you enjoy your new electric vehicle. If you need anything at all, the team will be more than happy to help.
Kind regards,
Sinclair Group.
Great experience from start to finish.
Great experience from start to finish.
At each stage all the information was clear. The response to any of my follow up questions was prompt.
The result, I bought a BYD Seal.
1. april 2026
Besvarelse fra Sinclair Group - BYD Bridgend
Hi Darren,
Thank you for your great feedback. We’re delighted to hear you had a fantastic experience from start to finish with Sinclair BYD Bridgend, and that everything was clear and well communicated throughout.
Congratulations on your new BYD SEAL, we hope you enjoy every mile.
Kind regards,
Sinclair Group.
Besvarelse fra Sinclair Group - BYD Bridgend
Hi Ishani,
Thank you for your lovely feedback. We’re delighted to hear you received excellent service from the team at Sinclair BYD Bridgend.
We really appreciate your comments and hope to welcome you back again in the future.
Kind regards,
Sinclair Group.
We have just purchased a BYD Atto 3…
We have just purchased a BYD Atto 3 from the Bridgend Sinclair garage, the service we received was fantastic, Eleri was great from start to finish through the sales process. They gave us a good deal on a part exchange. Thank you to Harry the sales manager too, who stepped in on Eleris days off.
11. marts 2026
Besvarelse fra Sinclair Group - BYD Bridgend
Hi Liam, thank you for your fantastic review.
We’re delighted to hear you had such a great experience at Bridgend and that Eleri looked after you so well throughout. It’s also great to hear Harry was able to step in and keep everything running smoothly.
We hope you enjoy your new BYD Atto 3 and look forward to welcoming you again.
Kind regards,
Sinclair Group.
Great buying experience
Eleri was great, no pressure to buy and had all the information available. She gave honest opinions and made the buying process real easy and stress free.
Will be back again!
9. marts 2026
Besvarelse fra Sinclair Group - BYD Bridgend
Hi Ben, thank you for your great review.
We’re really pleased to hear Eleri made the experience easy and stress-free, and that you felt well informed without any pressure. She’ll be delighted to hear your feedback.
We look forward to welcoming you back again in the future.
Kind regards,
Sinclair Group.
Professional and Efficient
5. marts 2026
Besvarelse fra Sinclair Group - BYD Bridgend
Hi Simon, thank you for your review.
We really appreciate you taking the time to share your feedback and hope you had a great experience with the team.
We look forward to seeing you again.
Kind regards,
Sinclair Group.
Top notch sales representative who…
Top notch sales representative who couldn’t be faulted.
15. februar 2026
Besvarelse fra Sinclair Group - BYD Bridgend
Hi Ian,
Thank you for your great feedback. We’re delighted to hear you had such a positive experience and that your sales representative delivered a top-notch service.
We really appreciate you taking the time to share your thoughts.
Kind regards,
Sinclair Group.
We have just purchased a BYD ATTO 3…
We have just purchased a BYD ATTO 3 from Sinclair Bridgend and I have to say it was a delight to be treated in a respectful and professional manner.
From the initial phone conversation to the first meeting it was our requirements which were put ahead of just trying to sell a car.
I wish to thank Eleri and Harry for the wonderful service they provided especially when picking up our car it was a memorable experience.
I can truthfully say this is a company that does value their customers many thanks…..
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Sinclair Group - BYD Bridgend
Hi Roger,
Thank you for your wonderful feedback. We are delighted to hear that your experience purchasing your BYD ATTO 3 at Bridgend was such a positive one.
It is especially pleasing to know that you felt your requirements were put first from the very beginning. Eleri and Harry will be thrilled to hear that collection day was a memorable experience and that their service made a lasting impression.
We truly appreciate your kind words and your trust in us. Enjoy every mile in your new BYD.
Kind regards,
Sinclair Group.
Brilliant staff who were very…
Brilliant staff who were very attentive. We felt totally comfortable with the products and the way in which were dealt with.
25. januar 2026
Besvarelse fra Sinclair Group - BYD Bridgend
Thank you for your lovely feedback.
We’re pleased to hear that our team made you feel comfortable and well looked after, and that everything was clearly explained throughout your visit. Creating a welcoming and attentive experience is something we take great pride in.
Thank you for choosing us, and we hope to welcome you back again in the future.
Kind regards,
Sinclair Group.
Eleri made the process easy and was…
Eleri made the process easy and was incredibly easy to deal with
Car is lovey more than happy
18. januar 2026
Besvarelse fra Sinclair Group - BYD Bridgend
Hi David,
Thank you for your feedback.
We’re delighted to hear that Eleri made the process so easy and that you were happy with the experience. It’s great to know you’re enjoying your new car!
Kind regards,
Sinclair Group.
Picking up our New BYD dolphin surf. went…
From the very day we met Ffion she went above & beyond to give us all the information we needed. Unfortunately, she wasn't there for the handover but Harry was there to meet us and dealt with the handover in a great professional way. So much knowledge about the vehicle. I'd like to thank all the staff for their help & wish them all A Happy new year. Regards. Keith & Jo.
1. januar 2026
Besvarelse fra Sinclair Group - BYD Bridgend
Thank you so much for your kind words, Keith & Jo! We are thrilled to hear that Ffion and Harry provided exceptional service during your visit. Happy New Year to you both.
Kind Regards,
Sinclair Group
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