“SIMPLY TRAUMA”
IF I COULD GIVE NO STARS, I WOULD.
Absolutely disgusting service at a “premium” bridal shop where you have to pay a non-refundable fee for the inconvenience of your appointment.
Communication with the “14 years in business” Jacinta seemed fine over text message but the issues were clear as soon as I walked into her shop.
BAD ENERGY STRAIGHT AWAY.
Stand offish, condescending, arrogant, rude.
Has a sign with your name saying ‘welcome’ but doesn’t have a clue who you are to reference or what you’ve discussed as her first question was “so have you tried on any dresses? do you know what you’re looking for?” - BOTH of these questions I’d already given her the answer to prior to my booking. She had assured me that she had dresses available that were reflective of my criteria (which encouraged me to pay the booking fee). However, when talking about my size and requirements face to face in the shop, she responded by saying “well we’re going to be very limited as to what you can try on today with your size and budget”
Another quote from the helpful Jacinta even though I’d discussed budget with her on texts prior to booking to make sure I wasn’t wasting our time.
She goes on by negatively and unprofessionally talking down about ‘Wed2B’ saying how the dresses in there aren’t made my proper designers and that their sizing won’t be like the ones in her shop so I could “forget being the size I am in the high street in HER* dresses” (I’m aware that this is a fact but it was her tone that was insulting - given that I’m a curvier girl) and also that “the sizing in Wed2B makes people who are a size 14 think that they’re a size 8 *chuckling”…. (the derogatory fat shaming started here and DID NOT STOP) -
Oh did I mention that on arrival she just stood there watching me, my sister and my mother struggle getting the pram up the stairs (no polite “can you manage?” “Do you need a hand?”) - I’m aware I didn’t state I was bringing my baby but that’s not my point, manners cost nothing.
Regardless of all this bad energy and service I decided to go on and look at some dresses.
No order to the dresses all. All mixed sizing and fittings. Just badgered on about how she still “treats” the dresses.
I mentioned how in the other shops I’d been in they’d picked out a few dresses that were my size for me to try on which I found really helpful. Jacinta couldn’t be bothered to hunt through the rails so told me “I think it’s awful to presume what someone would want”
YOU’RE NOT PRESUMING WHEN IVE DESCRIBED MY IDEAL DRESS JACINTA, ITS YOUR JOB TO HELP ME.
Still oozing bad vibes and the least interest in helping me find my dress at all. I look at every dress on the rail. I say disheartened “I think I’m going to struggle finding a dress in my size here“ she reply’s “yes, they’re all small sizes.. most the sale dresses are all in smaller sizes too. The curvier brides seem to only want things that are on sale. They all get snatched up when we have a sale and the bigger ones always go first. Bigger girls don’t seem to want to pay full price, I can’t think why”
MORE SNIDE COMMENTS ABOUT BIGGER GIRLS AND HAVING A LOWER BUDGET.
After this woman giving me THE WORST anxiety and me becoming VISUALLY uncomfortable, I bravely voice my feelings that “I’m not getting a good vibe about being able to find a dress in this shop and I feel the process is more difficult and more uncomfortable than I’ve experienced in other shops which was making me really anxious” to which she says “Oh really? Thats strange"
No, “I’m sorry you feel that way.. how can I improve this experience for you?”
SIMPLY KOKO? SIMPLY TRAUMA.
Avoid.
(unless you're a size 8 with an unlimited budget)
Biggest waste of £25 in my life.