Silversea Cruises Anmeldelser 35

We are still on a Silversea cruise. So far the service has been way below our expectations. The cruise was expensive and we expected an extra special cruise experience. Sadly we have been hugely disappointed. We are thinking of cancelling another Silversea cruise that it booked for later this year

I have read some very disappointing reviews. We didn’t have a whole bad experience, however, it did reach the promised level of service. The ship was very clean and spacious the boarding and disembarking process was well organised. The variety of Restaurants were fine and the cafe opened at 6am for light sleepers which I found useful. Where they fell down was the service. I don’t know if the Crewe were new but there was no coordination in any areas. Service was slow and non existing in the pool area. We didn’t do any shows but found the musicians in the Lounge area very good.
The pool area was disappointing as the old hogging sunbeds practice was going on. We had a snorkel trip on a very tatty catamaran which has seen better days. We enjoyed our experience, however, we met many people who had sailed regularly who were disappointed since the take over. We are due to go on Silvernova soon.

I am writing this review to call out Silversea - a cruise operator who makes sky-high claims for its customer service and lives up to none of them. We have, nominally, a cruise booked for an Indian Ocean round-robin starting from Singapore on March 30 and terminating in the Seychelles on April 17. No question of a deposit; everything had to be prepaid. Yet, less than two weeks from the off we don't know the status or location of our cabin, where in Singapore we have to go or even - given Trump's war - whether the cruise can go ahead: after all, airlines would have to overfly the fighting. Silversea have simply been absent, uncommunicative, remiss even in helping with visa formalities for the numerous ports of call. We are not even close to embarking and already I'm regretting having signed up.

Having sailed on several Silversea voyages, the decline in this most recent trip was impossible to ignore. For a line that markets itself as the pinnacle of ultra-luxury, "just okay" is a failure.
The Food: The Biggest Letdown
The culinary experience used to be the reason to book Silversea. On this trip, it felt neglected.
• Repetitive Menus: The rotation was stagnant. We saw the same "special" ingredients reused in different restaurants under different names.
• Quality Control: The protein quality has dipped significantly. Steaks were often tough or improperly aged—comparable to a standard land-based chain rather than a fine-dining establishment.
• The Buffet Trap: La Terrazza felt more like a crowded cafeteria than a luxury bistro. The "fresh" seafood often lacked flavor, and the sushi selection was uninspired and repetitive and mostly rice.
The Ship: "Just OK"
The hardware is starting to show its age, or perhaps the maintenance isn't keeping up. While the suites remain large and the butler service is still the saving grace, the public spaces felt a bit "tired." The gym equipment was outdated, and there was a noticeable lack of the "wow factor" that newer competitors are now offering.
Final Word:
Silversea seems to be leaning on its reputation rather than earning it. If you are paying for a 6-star experience, you should not be receiving 2 Star dining.

We booked a South America cruise with Silversea for our 50th wedding anniversary, having not given too much attention to reports of how standards had fallen in recent times; that was a mistake - we should have been more alert to those warnings.

Service and standards on board were way below standard for a 'five star' line. They were unhelpful / obstructive when adverse weather impacted outdoor anniversary dinner.

Worse still, on one of their shore trips their coach hit a tree bursting the window next to our seat. Cut and with bloodied clothes, the guide was more interested in the window and could not offer first aid; other passengers helped us.

Back on board, the ship's Customer Relations team offered no help or assistance whatsoever. To cover their failings, they later told the HQ Post Cruise Experience team that they had offered us medical assistance and help; which they didn't.

As a 'gesture of goodwill' they offered future cruise credit. We declined as we certainly won't sail with them again.

All in all a terrible experience.

Frist I would like to say to RC (Sliver Seas) department that you have put profit first and not your customers.
Let me explain, In Nov 2025 a 12-day cruise came available from Nice to Nice to sail in July 2027. Which required approx. $5000 deposit.
The cruise was fully booked very quickly. In Feb 2026 we were notified the cruise is cancelled due to a recent full ship charter.
Therefore, you rather cancel everybody arrangements over 400 passengers, so that you can charter the ship out to someone that must have influence to kick everyone off
To make the ship available to them.
This was going to be our first experience with silver seas from recommendation from friends who have experienced traveling with you on a number of times.
However, I sorry that you have done this but I won’t be booking with you again. I am going back to Viking Cruises who looks after their passengers first .
From Sydney Australia

Spent 10's of thousands on a Grand Voyage which was anything but. Made complaints onboard and when returned home, their solution was to thank us for bringing to their attention problems THEY should have seen they were so obvious. Offered credit on another cruise we WILL NEVER SAIL ON THEM AGAIN AND DO NOT RECOMMEND; US owners do not know what constitues a luxury brand. Half way through the cruise they dramatically down-graded the food offerings as if we were suddenly on a very different cruise. 'One' could only surmise they were losing money and needed to prop-up their profit margin. Never Silversea again.

Annoyed with this company and haven't even step foot on board yet! We have been succr'd in with the promise of luxury and a trip of a lifetime, only to find multiple changes to itinerary, stops outside of the original destinations, meaning more bus rides, cheap included excursions, and having to pay upfront for anything adequate. Of course they know its too late to cancel now.
I only hope the actual trip is better than the experience so far! More to follow!

Late last summer my wife and I did a 14-day SilverSea cruise to Norway and Iceland on SilverSea's Silver Shadow. This was close to a $70k, door-to-door trip, including airfare, transfers, and booking in one of the ship's nicer, upper deck suites. Compared with what we were led to expect, and for which SilverSea charged a premium price, we were very disappointed with the overall experience. SilverSea bills itself as a 5-star experience; it's just not.

- The pre-cruise lodging was at a < 3-star airport hotel in Oslo. We had a tiny room, no amenities, and no daytime food service, despite the fact that we were among a large group of passengers who arrived at 8am local time after flying all night from the US. When dinner was finally served, the food was C-minus and the single server on shift completely overwhelmed.
- The pre-cruise transfer from hotel-to-airport-to-ship is best described as a cattle-call that bordered on chaos. It was unprofessional and poorly unorganized, with insufficient transportation and long queues to wait for buses.
- The food on the ship, across all restaurants, was repetitive and uninspired. The food was also consistently poorly prepared, to the point where I finally just gave up on sending back poor cuts of meat or badly prepared food. We came to conclude that we were unfortunately trapped in a bad restaurant for two weeks. It was a relief to get off the ship and find good food again.
- The 'included' wine offerings at meals consisted of one red and one white. The "included" wines were young, cheap and sometimes just undrinkable. There were very good "not included" wines available, but at full retail, premium restaurant prices.
- Only two out of the five public lounge areas on the ship were staffed for service during the day. Of the two that were staffed, one was on the open deck, which was usually too cold for seating. That forced all passengers on board, but wanting to be out of their suites, into the Atrium lounge, which was then understaffed. The result was a completely avoidable packed house in the Atrium on days at sea, or on the occasional day when we passed on shore excursions and stayed on the ship.

Following our trip, I sent SilverSea customer service some very candid post-cruise feedback. They replied with very nice messages, messages that also appeared to be mostly AI-generated. The messages were apologetic and - get this - conveyed how much my feedback would benefit future passengers. When it came to redressing my bad experience, though, they offered $3k future cruise credit, good for a year; and this was at a time when SilverSea was routinely offering $5k promotional credit for future cruises. So, they basically offered me the sleeves from their vest.

SilverSea does not live-up to its brand promise. SilverSea is owned by Royal Caribbean, and in our experience, SilverSea delivers a B-level Royal Caribbean experience wrapped in an attractive and very over-priced cover. We believed the SilverSea brand promise. They didn't deliver, acknowledged they didn't deliver, and were casually dismissive in their unwillingness to do anything to redress that failure. Several months later, I'm still steamed at how I let myself be taken in by SilverSea, and by how I was treated by their customer service team. We won't ever make the mistake of traveling with SilverSea again. Hopefully, this post will help someone else avoid the mistake we made.

Sincerely,

Mike Temple, Scottsdale AZ

Tried to book shore excursions online, managed to book 3 TIMES - however, when looking later they had disappeared. No luck. I have visual problems and could not do it any longer. Could not find a telephone number for Silversea except an expensive telephone number. Got through, spent 1 1/2 hours on the telephone trying to get them booked. Halfway was cut off, phoned back another agent said “we can’t do anything you have to ask your travel agent’. Thankfully first agent called back and after 35 minutes she managed to do it. I complained to manager who just said ‘thanks for your feedback”, I will never book with Silversea again.

Just came back from an Asia cruise with my wife and we loved it. We sailed on silver nova an immaculate ship, with excellent staff and restaurants. The boarding in Tokyo was very well organised and a very easy procedure. From getting on to getting off we were looked after by our butler David, special shout out for the Atlantide restaurant and the manager. Food exquisite, service first class and this restaurant is included in your package. Entertainment was very good and if you Don't fancy going out one night you can order to eat in at no extra cost. I think maybe the standard WiFi should be better at no extra cost and also the Atlantide should be open 24 hours 🤔. Yes the package is more expensive than other cruises but I believe as a special occasion well worth it. Keep up the good work

I initially booked with Silversea because it advertised itself as high end luxury cruise company which they are but unfortunately I wasn’t able to commit to the dates I had booked. I wanted to cancel my booking and that’s when the trouble started, firstly it’s impossible to get the right contact, email addresses or relevant contacts are non existent, and when I finally got through by phone I was told that the relevant booking agent would contact me back. They never did and I had to contact them again, this time I got an unfriendly agent who then gave me the wrong email address and I had to search again. All I wanted to do was cancel my booking and get a confirmation of this, but no not as far as this company is concerned. Not impressed and would definitely not go to them in the future. Still haven’t heard back 😠

we chose Silver Sea cruises as they offered "wheelchair friendly" tours - which were anything but friendly because the first thing you had to do was step UP into a bus. Do they not understand why people are in a wheelchair in the first place

Catherine Stevens ist eine tolle, kompetente und kundenfreundliche Betreuerin. Wir haben verschiedene Reisen mit ihr gebucht-alles top super zuverlässig.
Silversea hat uns seit Jahren immer begeistert 😄

Beware a Silversea Cruise because if anything goes wrong their customer service is truly appalling. We disembarked our ship in Seward, Alaska and Silversea wrongly sent our luggage to a Convention Centre in downtown Anchorage rather than directly to the airport. They take no responsibility for this as according to them we had not booked "door to door" so they did not have our flight times. Why didn't someone ask us? Then the luggage got lost. We were told by Silversea to buy some clothes to see out the remaining two days of our trip and they would refund us. All we had was what we were wearing. We acted in good faith on this and spent time out of our holiday purchasing a few basic items to see out our holiday. On contacting Silversea we have been told that they will not refund the money as we should not have been told to buy anything. We should claim on our travel insurance (with all the hassle that entails). As a gesture of goodwill we have been offered £500 cruise credit against a future cruise. Do they honestly think we would pay out thousands of pounds on another cruise with £500 off when this is how they treat their customers? Once you have paid your money and are off the ship they just don't care. Truly shocking for a company that states that their customers are their number one priority!

I just dont understand the other reviews!!From beginning (easy check in. free bottle of champagne) to efficient disembarkation everything was superb,,,cabin size and service(morning cup of tea arrived at 0700 each day) were faultless. Staff were so pleasant and obliging. Free excursions were adequate.Food was of a high calibre....my only quibble was the difficulty/impossibility of choosing certain restaurants......I guess the must give preference to high-end clients....but they should be transparent in this.

Disappointing cruise for the extortionate price we paid. Silversea is not 5 star luxury. Cabins are no better than any other cruise lines I’ve been with, apart from bathroom marginally bigger. Food is fine but not 5 star, unless you pay extra. Entertainment is dire, they have their own staff singing and playing instruments for your entertainment. Most of the time the bars are empty, lacking in atmosphere. Excursions average. Butler was useless, said he was tired all the time and the one occasion we phoned for him it took him 1hour to show up! World cruisers get preferential treatment and fawned over, especially wealthy Americans, presumably because they complain the most! Would not recommend and we definitely won’t be travelling with them again. Azamara is a good alternative.

They used to be good. Not now. They seem to have lost their way. My wife got food poisoning on board and although some of the medical staff were good - Angel looked after my wife very well - Silversea seemed more concerned about not taking responsibility for her food poisoning than anything else.

We isolated for 3/4 days - at the request/demand of Silversea but Silversea didn’t seem to think we lost out. My wife wasn’t right for the rest of the holiday but Silversea just seemed to shrug their shoulders, with a ‘not my fault, mate’ attitude.

We will never cruise with them again

Eine Anfrage vor langer Zeit bez Siversea-Reiseinformationen resultierte in der Zusendung von Informationsbroschüren ok !
Aber!!! Ständige Email-Angebote welche nicht abstellbar sind da keine entsprechende Email Adresse verfügbar ist und versuchte Telefonate in einer ewigen!! Warteschleife münden!!

On taking a cruise on the Silversea wind expedition cruise to Antarctica this must have been the worst experience of my entire life ruined at great expense by Silversea. See below the key points noted, and this can be verified by photos, ditto with the own admission of the staff that this ship, food, and facilities were terrible.
Please see below a few bullet points, and I can tell you there are quite a few more not listed
1.on landing Santiago walked over 30 minutes up and down lifts and ramps to cheap to pay for pick up drop off and crammed in dirty van
2.total chaos in booking in to hotel overnight stay, and and chases in morning fly down to embarkation point in Puerto Williams, stuck in filthy shed for 2nd flight
3.Balcony room 6th floor smelled drains and most passenger corridors, silversea response it and old tired boat
4.Sheets yellow and ripped, duvet delaminated and smelly, these were replaced
5. Towels so old and yellow replaced through t the trip with new towels
6.Dirty ripped curtain lining
7. Ventilation not working
8.Cutlery and table linen blunt too old and with holes partly replaced at every dining
9. Ran out of many products on trip and eventually ran out of vegetables, and had to stop uncomfortably through dining while other ship stocked partly
10. Food so bad, over salted, same menus, cheapest ingredients ,had food poisoning 1st day
11.Expedition leader Mereeke non stop self gratification
12.Boot room so small 4 benches group of 40 people
13.Severe safety failure on fire exit corridor being blocked with queueing passengers warm towel dispenser adjacent boot room which I noted to staff and ignored but will be writing to IMO about this
14.Flooded bathroom every night leaking shower
15.Dirty leaking windows in dining area, patched up with mastic and rusting next to where you ate, smell of damp
16.China so old pattern washed off
17.Bathroom floor cheap laminated and not non-slip
18.Brown and grey water coming from taps
19.Being stuck in dirty old shed at Punta Arenas for 2 hours awaiting hopper flight
20.Repairs and loading, unloading outside window last night, up to 11pm, note alternative room offered at 11pm seriously, then being harassed by busing and knocking at our door at 11.45pm by manager
21.staff and management poorly trained to be in restaurant and some nights chaos
22.Butlers and cleaning poor slow, wrote name in dust on shelf and there 3 days later
23.Staff uniforms dirty and tired
24.Doors rusting in room and stained, gaps.
25.Flickering lights all over boat in evenings, and dirty stained light fittings
26.carpet delaminated from wall
27.Stomach bug on ship for a few days, no life belts cleaned or sanitised when getting on and off boat, using someone else’s contaminated belt thrown in barrel as staff too lazy to carry out, under the miss-guidance of Mereeke

Well I could go on about this”ultra luxury cruise” stated by Silversea, and it was summed up by most of the staff that the boat is so old and they get the same complaints every time. Thanks Oskar

If I could score less than 1 I would have, but the route was fantastic and scenery amazing (thank goodness for Mother Nature)