My Siemens engineer was outstanding! The best I’ve ever had. He was extremely knowledgeable and persisted on a very tricky matter until he got it sorted. He also helped me source the right spare parts... Se mere
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time ok with phone call saying exact time - great if time can be narrowed down earlier if possible very courteous engineer - fixed the problem with explanation advice given to keep machine in bes... Se mere
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I am absolutely thrilled with the Siemens EQ.600. The coffee quality is outstanding, thanks to the 19-bar pressure and the built-in ceramic grinder that gets the perfect aroma out of every bean. I lov... Se mere
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I needed a replacement bottom drawer for my 20 year old freezer. Given the age I wasn’t hopeful of finding one. I phoned Siemens & they helped me source exactly what I needed. Absolutely delighted wit... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
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Om Siemens Home UK
Skrevet af virksomheden
At Siemens we are driven by boundless curiosity, to continuously push for progress and be one step ahead. Always anticipating the need of the consumer and deliver intelligent solutions and design that make life simpler and more efficient.
Explore our range of premium built-in and freestanding appliances featuring innovative features that deliver outstanding performance and results and help free your time to do the things that matter the most to you. Discover the benefits of connectivity and open up a world full of exciting possibilities.
Gain better control over your busy lifestyle, with a range of selected Wi-Fi enabled home appliances, and operate your appliances easily and remotely. Use the Home Connect App to access extensive functions and additional partner services – turning your house into a connected home.
Visit our website contact usKontaktoplysninger
Old Wolverton Road, MK12 5PT, Wolverton, Storbritannien
- 0344 892 8999
- www.siemens-home.bsh-group.com/uk
4,8
Fremragende
6 t anmeldelser
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Very professional & personable guy…
Very professional & personable guy (Rupert) who arrived on time & resolved the issues with my steam oven - First Class Service.
3. august 2026
Besvarelse fra Siemens Home UK
Hi, thank you for taking the time to leave a review.
We're delighted to hear that our engineer was professional and personable, arriving on time and resolving the issues with your steam oven. We appreciate your kind words about our first-class service.
Thanks, James.
Siemens Home Appliances Customer Service.
Besvarelse fra Siemens Home UK
Hello Anthony, thank you for your review.
We're pleased to hear you received excellent service.
Thanks,
Brett
Siemens Home Appliance Customer Service
Excellent all-round service
The chap at the telephone at Siemens customer service was very helpful and we got an engineer to look at our machine very quickly. The engineer was very communicative and we were given a 3 hour window of his visit which was useful. At first, we thought we needed a new door seal but that was not the case. The engineer tested our machine and gave us some useful tips on how to clean the inside of it which we are going to initiate. Overall, we are very pleased with the service we received from Siemens. No hesitation in recommending.
5. august 2026
Besvarelse fra Siemens Home UK
Hello Christine, thank you for your review.
It's fantastic to hear you received excellent all-round service, from the helpful telephone agent to the communicative engineer who provided useful tips. We appreciate your recommendation.
Thank you again for your feedback,
Brett
Siemens Home Appliance Customer Service
Siemens provide excellent service
Easy to book appointment for next day online. 5 year warranty for machine provided with registration. Engineer telephoned prior to arrival, Excellent service.
5. august 2026
Besvarelse fra Siemens Home UK
Hello, thank you for your review.
We're delighted to hear that you found it easy to book your appointment online and that our engineer provided excellent service, including the call ahead of arrival.
Thanks,
Mandy
Siemens Home Appliance Customer Service
The technician arrived early
The technician arrived early, but called me 20 minutes in advance to give me his ETA. This was very helpful. During his visit he kindly answered my queries about the faulty appliance. He had the required replacement part in his van, so was able to repair the appliance in the same visit. Only small negative was that he left the faulty part, some packaging and other rubbish when he left. I would have preferred he to take the rubbish with him, or at least ask me if I could dispose of it.
4. august 2026
Besvarelse fra Siemens Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you heard from the Technician prior to arrival, was helpful and resolved the issue!
We do apologise the part and packaging was left behind, the Technician's do have instructions to return all packaging and parts for disposal, so can only hope this was an oversight. My apologies for any inconvenience.
Thanks - Craig
Siemens Home Appliance Customer Service
Having made an appointment for a home…
Having made an appointment for a home visit 10 days prior, I was emailed the day before informing me that instead of having to wait in 5 hours l now had to wait in for 11 hours. The reason given was I was bumped off as something else had come in. Unacceptable service to expect a customer to wait 11 hours.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Siemens Home UK
Hello, thank you for your review.
We are very sorry to hear about your experience with the appointment scheduling and the extension of your waiting time. We understand how frustrating and disruptive it is to have your appointment window changed at the last minute, and we sincerely apologise for the inconvenience this has caused.
Thank you again for your feedback,
Em
Siemens Home Appliance Customer Service
Fantastic product from Siemens very…
Fantastic product from Siemens very good coffee machine
1. august 2026
Besvarelse fra Siemens Home UK
Hello, thank you for your review.
We're so pleased to hear you think your coffee machine is a fantastic product.
Thank you again for your feedback,
Em
Siemens Home Appliance Customer Service
Besvarelse fra Siemens Home UK
Hi,
Thanks for your feedback, glad to learn the engineer arrived on time, found the issue and fixed it.
Thanks, Charlotte.
Siemens Home Appliance Customer Service.
The Fridge Freezer is just perfect
The Fridge Freezer is just perfect, the right size for lots of food.
4. august 2026
Besvarelse fra Siemens Home UK
Hi,
Thanks for the great 5 star review.
Thanks, Charlotte.
Siemens Home Appliance Customer Service.
Review of EQ600 iAroma coffee machine
You’d have to see my excitement when I realised that I won't have to froth the milk by myself to drink my favourite latte! Siemens EQ600 iAroma quickly became my favourite coffee machine out of all the ones we owned previously. That's not the only good thing about this coffee machine.
Setting up is quite easy- just follow the steps from the instructions and on the machine display.
Once all is set and ready the fun part begins. Starting with an adjustable grinder- there's 6 grinding levels. There's different types of drinks to brew: espresso, caffe crema, classic black coffee, cappuccino, latte macchiato, and an option for hot water or frothy milk only. For each drink you can adjust cup size, strength and aroma to your own liking. There's an option to add our drink preferences to favourites, which is quite handy when we're rushing in the morning.
EQ600 iAroma came with a Brita water filter which we set to the right water hardness of the area we live in.
The machine can also be connected to home network and controlled via Home Connect application, a nice option for the tech savvy coffee lovers.
The only thing I'd change about this coffee machine is the milk hose holding system- the hose just attaches to the side of the machine by magnetic pull which is not strong enough to keep the hose in place at all times. Other than that I absolutely love this coffee machine. It makes aromatic, flavourful and delicious coffee. I'm a milky coffee lover while my partner prefers a good espresso or a black coffee so Siemens EQ600 iAroma is the perfect one for us.
27. juli 2026
Besvarelse fra Siemens Home UK
Hi,
We're thrilled to hear how much you love it, especially the convenience of automatic milk frothing and how it's become your favourite. It's great to know you find the setup easy and appreciate the extensive customization options, from grinding levels to drink preferences and the handy "favourites" feature.
We also appreciate your honest feedback regarding the milk hose holding system – this is valuable for our continuous improvement.
Ultimately, we're delighted that the EQ600 iAroma makes "aromatic, flavourful and delicious coffee" and perfectly suits both your milky coffee and your partner's espresso preferences. Enjoy many more perfect cups!
Thanks, Charlotte.
Siemens Home Appliance Customer Service.
Impression
Impression: very swift diagnostic conclusions on the cause of the problem, and immediately effected repairs! Well done!
31. juli 2026
Besvarelse fra Siemens Home UK
Hello, thank you for your review.
We're pleased to hear that the diagnosis and repair were completed so swiftly and effectively.
Thanks,
Brett
Siemens Home Appliance Customer Service
Besvarelse fra Siemens Home UK
Hello,
Thank you for taking the time to write your 5* review.
We're glad to hear that our engineer had the parts with them and got you back up and running so quickly. If there is anything else that we can assist with, please do not hesitate to get in touch again. We're here to help!
Thanks, Claire.
Siemens Home Appliance Customer Service
Excellent service repair by visiting…
Excellent service repair by visiting technician.
1. august 2026
Besvarelse fra Siemens Home UK
Hello, thank you for your review.
We're happy to hear you received excellent service from our visiting technician.
Thanks,
Brett
Siemens Home Appliance Customer Service
Easy to contact and arrange for an…
Easy to contact and arrange for an engineer to repair my dishwasher. All very straightforward.
A date was given and a time scale which was narrowed down before the visit.
I was kept informed before the finer arrived, who phoned to say he would arrive in about 10 mins.
He fixed the dishwasher and soon had it working again.
He was very friendly,, efficient and professional.
Thank you
31. juli 2026
Besvarelse fra Siemens Home UK
Hi,
Hello, thank you for your review.
We are delighted to hear that you found the entire process straightforward, from arranging the visit to the successful repair of your dishwasher. It's wonderful that our engineer provided such a friendly, efficient, and professional service.
Thank you again for your feedback,
Donna
Siemens Home Appliance Customer Service
I was informed thought out the days…
I was informed thought out the days leading up to the repair being carried out even a call before arriving.
The engineer was experienced he solved my problem with ease and ordered parts accordingly
3. august 2026
Besvarelse fra Siemens Home UK
Hello, thank you for your review.
We are delighted to hear that you were kept well-informed leading up to your repair, including a call before arrival. It's great to know our experienced engineer solved your problem with ease and ordered the parts accordingly.
Thank you again for your feedback,
Em
Siemens Home Appliance Customer Service
We are disappointed with the drying…
We are disappointed with the drying ability of our Siemens 1Q500 fully-integrated dishwasher (had in our new house since Mar 2026). We have tried every programme and there is still water on the upturned cups/mugs. We've never had this before with Bosch or AEG dishwashers! The door on our last AEG dishwasher auto-opened at the end of the cycle, and this assisted the final drying process.
2. august 2026
Uopfordret anmeldelse
Besvarelse fra Siemens Home UK
Hi,
We're truly sorry to hear about your disappointment with the drying ability of your Siemens iQ500 dishwasher, especially with water remaining on cups. We understand this is frustrating, particularly compared to your previous Bosch/AEG models.
This is not the performance we aim for. Please contact our Siemens customer service team directly on 0344 8928999. They can offer troubleshooting advice or arrange for an investigation to help resolve this for you.
Thanks, Charlotte.
Siemens Home Appliance Customer Service.
Engineer came but after trying to find…
Engineer came but after trying to find the funny sound, but he did try but hasn’t happened since ,
but he was very patient, and said these things happen!
30. juli 2026
Besvarelse fra Siemens Home UK
Hi,
We understand it can be frustrating when an intermittent issue, like a "funny sound," doesn't present itself during an engineer's visit.
We're glad to hear that our engineer was very patient and tried their best to diagnose the problem. It's true that sometimes these things happen with appliances.
We appreciate your feedback and hope the sound continues to stay away! Should it reappear, please don't hesitate to contact us again.
Thanks, Charlotte.
Siemens Home Appliance Customer Service
East to arrange visit
East to arrange visit, engineer arrived on time and issue quickly resolved.
30. juli 2026
Besvarelse fra Siemens Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found it easy to book a repair, the Technician was prompt, and the issue was quickly resolved! Thanks - Craig
Siemens Home Appliance Customer Service
Top service
Good customer service from start to finish, resolving the issue with my appliance the technician was extremely helpful explaining what the problem was.
30. juli 2026
Besvarelse fra Siemens Home UK
Hi,
We're so pleased that you experienced top service from start to finish.
It's great to know that our customer service was good, the issue with your appliance was resolved, and our technician was extremely helpful in explaining the problem.
Thank you for sharing your positive feedback – we truly appreciate it!
Thanks, Charlotte.
Siemens Home Appliance Customer Service
Our engineer was polite
Our engineer was polite, professional, tidy, great communication and did an excellent job
1. august 2026
Besvarelse fra Siemens Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found the Technician polite, professional, tidy; and they completed an excellent repair! Thanks - Craig
Siemens Home Appliance Customer Service
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