Orders 3 number elastics, only received two, emailed to chase the third with no acknowledgment but did answer other question. Haven’t bothered chasing as felt they were not great quality so have purch... Se mere
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Se, hvad kunderne siger
Absolutely incredible company. Phoned them after my daughter put in a last minute request for faux plaits for our pony with only three days to go until the show and they were sent out that same day an... Se mere
John & Amanda were so helpful, from booking appointment to go visit the shop, to pre-selecting items to suit and supporting final decision on items that will create the perfect showing look. Would hig... Se mere
Virksomheden har svaret
Honestly the best customer service you will get! Massive life savers at the London international this year when my older horse decided he was young again and we needed a last minute calmer! Also am... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
Storbritannien
- 07710550438
- info@showponyprep.com
- www.showponyprep.com
4,4
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Besvarelse fra Showponyprep
What a lovely review, thank you so much Amanda!
I'm sure you will look super glam in your Cashmere
Thanks again
Karlie x
Lovely scarves
Lovely scarves, delivered promptly and half the price that I paid on Etsy 2 yrs ago.
6. oktober 2022
Beautiful products fast delivery
8. oktober 2022
Besvarelse fra Showponyprep
Thank you Mandy for your lovely review, we work really hard to offer the best prices on the market and albeit there have been huge uplifts across a number of our supply chains we work that extra bit harder to keep the prices down.
Look forward to serving you again in the future, we will be always updating our stock to keep our lines fresh!
Karlie x
Prompt service
3. oktober 2022
Besvarelse fra Showponyprep
Hi Raine
Thank you so much for your lovely review, every review we get means the world to us.
Have a fab Christmas and a happy and healthy New Year :-)
Karlie x
A wealth of experience and advice…
A wealth of experience and advice always at hand and everything you need for perfect turn out in the show ring. Ive been saved at countless shows after forgetting or misplacing something and fabulous bespoke browbands
27. september 2022
Besvarelse fra Showponyprep
Hi Ang
Thank you so much for your lovely review, its always a pleasure to see you and Leila at the shows. You are both extremely valued customers and its always lovely to know we are doing things right for you.
Love your new horsey - absolutely lush!!
See you again soon... it will be spring before we know it!
Karlie x
Top show quality product.
A beautifully made browband arrived within the time stated, really nicely packaged. It was to be a gift so this made it all the better. Will definitely use this company again. Recommended quality product.
17. september 2022
Besvarelse fra Showponyprep
Hi Jane
Thank you so much for your lovely review, the Willow Browband you chose is one of my favourites to make - its simplistic yet super classy and i cant wait to follow the progress of the person competing in it. Give them a little nudge to tag their pictures to the @showponyprep social pages - we love to share photos and follow our customers results throughout the season.
Have a lovely Christmas and a happy and healthy New Year!
Karlie x
Besvarelse fra Showponyprep
Hi Laura
Thank you so much for your wonderful review.
Take care and see you soon
Karlie x
Great service
Great service
My order was fulfilled and sent very quickly. I haven't used the product yet.
28. august 2022
Besvarelse fra Showponyprep
Hi Catherine
Thank you so much for your lovely review.
If when you are using your product you need to refer to anything, you can go on our @showponyprep facebook page and in the videos section i have personally filmed a tutorial showing me fitting the plaits into a pony with very little mane.
Take care
Karlie x
Very quick sending my items out
Very quick sending my items out, very helpful and I will definitely use them again.
26. august 2022
Besvarelse fra Showponyprep
Hi Karoline,
So sorry for the length of time it has taken for me to respond to this review - we've had a crazy busy summer and only just having time to reflect and pick up administration tasks.
Thank you so much for your review, its much appreciated and i hope you've had a good season and looking forward to an amazing 2023!
Karlie x
Always so helpful
Always so helpful, prompt response and will bend over backwards to get what you need as quickly as possible.i knew they were going on the road to shows messaged about a collar bar and was shipped the day they were leaving from ordering to receiving it was 4 days including the weekend. Thank you.
26. august 2022
Besvarelse fra Showponyprep
Thanks so much for your lovely review Kim, it means the world to us.
Karlie x
Unfortunately I will not use this…
Unfortunately I will not use this company again, this is a shame because it is a cracking little company with great products, but the customer service is awful. I searched for a browband I liked the look of the order in time for Equifest. No where on the browband page does it mention they are made to order, the web site leads you to believe they are ready to be posted, so I chose a browband and bought a couple of other needed items. I then noticed a banner saying they are away at shows but still posting twice a week, so fair do's. After a week and no notification of postage, I TRIED to make contact. The facebook msg did not get read, the help pop up on the web site wasn't responded to either. I found an email address and eventually got a response. But it was not a good one. It was callus and could care less attitude. I appreciate being a small family business can be difficult, but don't offer a service you can not fulfill. I was assured the browband would be ready in time and within their 10 day policy (if you look hard you can find this in small print), but at day 17 and still no postage conformation and a few days before my show, I emailed again and the response again was bad. The poor attitude is really unprofessional. I was told, you can collect it at the show or 'I couldn't care less to be honest, you can have a refund'. Very poor show.
15. august 2022
Uopfordret anmeldelse
Besvarelse fra Showponyprep
Hi Angela (not sure why you’ve chosen a different name on here)
We have never, and don’t intend to advertise our Luxury Browbands as an off the shelf ‘Amazon style’ delivery service. Our browbands are hand made by myself and in turn take a number of hours to make.
Our opening page on the browband collection clearly advises customers that some browband are available off the shelf but not all and especially over the summer months with us attending shows up and down the country you do need to be prepared to wait use least 10 working days.
We have also been clear across the banners on our website and all social media channels that there will be delays currently as we are on the road and in turn it may take up to 14 working days as it’s near on impossible to fit our industrial sewing machine in the caravan whilst at the royal Welsh, royal international, NPS, equifest and BSPS summer champs.
The conversation I have a record of was nothing like what you have documented within this review. You advised me you needed your Browband for Equifest and I assured you it would be ready for that show without a doubt. You then proceeded to say you wanted me to post it on the Wednesday before we set off on the Sunday so you could “try it on with your tie” and I advised I wasn’t able to do that as we were working our orders in line with when customers needed them by and that I would take along to the show with me. You continued to be rude and demanding so I told you I wouldn’t be spoken to in that manner and that you could have a refund.
In life Angela, you usually always get a much better response if you speak to people the way you would like to be spoken to. A little bit of respect and understanding goes a really long way and In future maybe you could take this experience as a learning as I’m sure your horse would’ve looked fabulous in the best Browbands in the country…!
Many thanks
Karlie
False tails sent for Dublin at the speed of lightning!
Superb service, top class products, nothing is ever too much trouble
23. august 2022
Sent straight out and really good…
Sent straight out and really good comfortable shoes, true value for money
22. august 2022
Friendly helpful who go tha extra mile
18. august 2022
Poor service
I ordered some fake plaits from you and it wasn't until after I had paid that a notice came up on your website stating that you were away at shows and were only sending out on a limited basis. Not acceptable to make this known after money has been spent. I emailed straight away just to ask the likelihood of my order being sent out that week to which nobody bothered to reply! Had i known this was going to be the case I would not have ordered from you. Because of all this my client had to go without. Would not recommend.
11. august 2022
Besvarelse fra Showponyprep
Hi leanne, thank you for your review.
As you may or may not know we are a small family business (myself and hubby) we are working super hard to bring all the best showing items to the market and always try to provide an exceptional experience to our clients.
We run the business online as an addition to running trade stands up and down the country week in/week out across the summer period.
We always work hard to be transparent with our customers and put notices on our social platforms and website when there will be delays due to myself and hubby are away at shows.
Unfortunately we can’t pre empt the timing of peoples orders and time our communications along side the orders.
We always reply to emails so I would be grateful if you would let me know which email address you had sent queries to as I’ve just searched your name and can’t find anything?
I do know that whilst I’m the hills of Builth Wells and also at the Royal international the internet signal was near enough none existent and in turn did impact our ability to stay connected online (alongside a few frustrating issues with the card machine not working)
I do apologise for the inconvenience of the delay as your order arrived 8 days after ordering and that is not acceptable. I will process a partial refund to apologise for the inconvenience and also hope that you join our social platforms so, in future you have more communication in relation to when we are away at shows.
The next two weeks will be similar whilst we attend Equifest and BSPS summer champs and then afterwards we will be back to business as usual online.
Thank you for taking the time to read my response, I know it’s long winded but I thought it’s best to provide clarity around our current position and also how I plan to resolve your complaint.
I hope you have a successful rest of the season.
Karlie x
AMAZING products. AMAZING service.
I am delighted with the browband that I purchased. It's beautiful and the customer service was perfect. I was updated every step of the way from order to dispatch.
I also saw Karlie and Tal at the Royal Welsh, bought some super comfy shoes and other showing bits that I needed. Can't recommend highly enough! Thank you!;
9. august 2022
Uopfordret anmeldelse
Terrible customer service
Terrible customer service. Order placed July 25th, no shipping notification received two weeks later so I sent an email. No reply so I DM’d on Facebook....told ‘oh sorry the items you ordered are no longer in stock, we have other similar items but they are more expensive’. Excuses made that they’re a small family business and there was no time to update website even though the items were in stock when I placed my order and full payment was take .The website is extremely pushy, offering discounts before check out. I was refunded but all in all an extremely disappointing experience and certainly couldn’t recommend.
9. august 2022
Besvarelse fra Showponyprep
All of our customers were told via social media channels and banners across every page of our website (and at the checkout) that we were on the road attending equestrian events for the majority of july and august and in turn this will impact postage times and stock.
Whilst at events in the hills of wales and in Hickstead the internet is near enough non existent, hence why emails are unable to be constantly replied to.
Everything has been explained to you, however, you have chosen to go online and provide poor reviews of our family business. Please choose to shop with other companies moving forward as in all honesty we do not need customers that are unwilling to listen and feel the need to troll.
Brilliant products at good prices x
16. juli 2022
Besvarelse fra Showponyprep
Thank you so much for your lovely review we are so happy you love your products.
Karlie x
Besvarelse fra Showponyprep
Thank you so much for leaving this review, they sure are comfortable :-) x
Besvarelse fra Showponyprep
thank you so much for your lovely review x
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