We bought the 12 x 8 ranger premium pent shed. We wanted a good quality shed so didn't pick the cheapest on the market. It arrived with damaged panels which we advised driver of. We rang customer s... Se mere
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Se, hvad kunderne siger
Play house ordered through Screwfix then given delivery options. All very easy. Delivered at correct time. Having checked the parts delivered we found the perspex was missing . A quick phone call and... Se mere
Virksomheden har svaret
Great delivery service, delivered and placed with care, the driver went out of his way to place it just where I needed it. Excellent quality, our 6 x 10 shire sun hut went up and was weathertight in j... Se mere
Virksomheden har svaret
Wrong shed delivered originally despite correct shed being on countersigned manifesto. CS arranged for correct shed to be delivered a week later. No gesture of good will offered. Again, spent all... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Kontaktoplysninger
Shire, Brigstock Road, Wisbech, PE13 3JJ, Storbritannien
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
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Incomplete delivery
Incomplete delivery, sent another delivery a week later, still incomplete, then think it's fine to send by second class post instead of first class 😞
So their reply says was sent first class last week, I have packaging to prove was second class 🤷
31. juli 2026
Besvarelse fra Shire Garden Buildings
We can only apologise for the inconvenience and frustration caused by the incomplete delivery. We completely understand how disappointing it must have been to receive a second delivery that was still incomplete.
Just to clarify, the replacement was sent First Class on Wednesday afternoon, rather than Second Class, although we appreciate that this doesn’t change the frustration of having to wait for the missing items.
We’re genuinely sorry that your experience hasn’t been up to the standard we aim for, and we really appreciate your patience while we work to put this right.
Terrible poor quality sending it back…
Terrible poor quality sending it back as 6 faults on it
We could have adjusted to avoid sending back but no slight refund was allowed terrible standard
Would avoid if thinking to buy this shed
7. august 2026
Besvarelse fra Shire Garden Buildings
Hi,
We’re sorry to hear you were disappointed with your building. When you contacted us, we asked for photographs so the issues raised could be fully inspected and reviewed, rather than simply dismissing your concerns.
Regarding the partial refund mentioned in your review, as your purchase was made through a retailer, we’re unfortunately unable to issue refunds or compensation directly. This is why we advised that any request for a refund or collection would need to be made through the retailer you purchased from.
We’re sorry this experience hasn’t matched your previous purchase from Shire and hope this can be resolved for you quickly.
You refused to send me timber to do the…
You refused to send me timber to do the diagonal bracing on my shed door which was not present on my doors
7. august 2026
Besvarelse fra Shire Garden Buildings
Hi,
We’re sorry you’re disappointed with our response. The doors supplied with this building are manufactured to the original design and do not include diagonal bracing, so this is not a missing component from your building.
As the building has been in use since 2023, some adjustment and maintenance can naturally be required over time, particularly with timber being a natural material. Our care instructions also advise that doors and windows may require periodic adjustment.
For this reason, we would not supply additional timber to modify the original door design free of charge.
Spare Parts…
I have been trying for months to obtain a pair of new hinges for my shire Tuscan shed. It has never got further than we are obtaining a price from Italy. Supplying replacement parts is a responsible, environmentally friendly practice. If I actually got the hinges I would give you 4 stars, given the difficulties I have encountered 5 stars is not possible.
7. august 2026
Besvarelse fra Shire Garden Buildings
We can only apologise for the frustration and inconvenience you’ve experienced trying to obtain the replacement hinges. We completely understand how disappointing it is to have been waiting for so long, especially for a relatively straightforward spare part.
The manufacturer of the Shire Tuscan shed is based in Italy, and unfortunately we have been struggling to get the responses and information we need from them. We are continuing to chase this, as we absolutely agree that replacement parts should be available and that repairing and maintaining products is a much more environmentally friendly approach than replacing them.
We’re also looking into whether the manufacturer can send the hinges directly to you, which would hopefully make the process quicker and easier.
We’re genuinely sorry that this has taken so long, and we really appreciate your patience and honest feedback. We hope we can get this resolved for you and turn your experience around.
Handle and Latch not the best but build ok
Delivered in time. Was made up by a joiner. Ok
Only thing was handle and latch not good. Door not fully closing so will remedy with latch outside.
4. august 2026
Besvarelse fra Shire Garden Buildings
Thank you so much for taking the time to leave us a review. We’re really pleased to hear that your door was delivered on time and that you were happy with the overall build and workmanship.
We’re sorry to hear that you found the handle and latch weren’t quite up to standard and that the door wasn’t closing fully. We really appreciate you bringing this to our attention, as feedback like this helps us continually improve the products we supply.
Thank you again for choosing us, and we hope you enjoy your new door for many years to come! 😊
A great cabin supplied by a decent, honest company.
This is a great product and the service was good too. The materials and instructions were reasonably easy to use and follow. I did have to buy some screws as the heads on those provided weren’t the strongest but the wood itself was of a high quality.
There were a couple of boards with cracks which I reported and the company sent replacements without complications or questions. They even sent me some extra boards as a good will gesture which I used to add an extra layer of roof for insulation.
I’d use this company again and would recommend them to others.
16. maj 2026
Besvarelse fra Shire Garden Buildings
Thank you so much for such a detailed and honest review. It’s great to hear that you’re happy with the quality of the cabin, the materials and the service you received.
We’re sorry there were a couple of cracked boards and that you had some trouble with the screws, but we’re really pleased we could get the replacement boards out to you without any hassle. It’s great to hear the extra boards came in handy too — adding another layer to the roof for insulation sounds like a very good use for them!
We really appreciate your kind words about our team and your recommendation. It means a lot to us, and we’d be delighted to supply you again in the future. Thank you! 😊
Driver was very polite and placed my…
Driver was very polite and placed my delivery where i asked. Shed looks very well made but cannot say for sure until it is built. Not a fan of having the sections screwed to angular batons. Prefer strapping its easier to remove.
5. august 2026
Besvarelse fra Shire Garden Buildings
Thank you for taking the time to leave us a review. We’re really pleased to hear that your delivery driver was polite and followed your instructions, and we hope you’ll be just as pleased with your shed once it’s fully built!
We also really appreciate your honest feedback regarding the sections being screwed to the angular batons. We understand that strapping can be easier to remove, and we’ll certainly pass your comments on to the relevant team.
Thanks again, and we hope you enjoy your new shed! 😊
Unacceptable qualityThe shed was delivered later than…
The shed was delivered later than expected so our tradesman had to book us in for a later date he has arrived to erect the shed and has said to return it as it is so warped I am ringing them to ask for a refund I will get one elsewhere. Not happy at all
27. juli 2026
Besvarelse fra Shire Garden Buildings
We’re sorry to hear that you’re unhappy with your shed. We have looked into this and, at present, we have no record of receiving any communication from you regarding damage or warping, or any photographs showing the condition of the shed.
The shed was delivered on 13th July, and our records show that you contacted us on 23rd July to request a copy of the assembly instructions. Had we been made aware of any issues with the product, we would of course have been more than happy to look into this and see how we could help.
We’re disappointed to hear that you feel this way, as we always want our customers to have a positive experience. We would welcome the opportunity to discuss the concerns you’ve raised and see if we can assist.
Besvarelse fra Shire Garden Buildings
Thank you so much for your lovely review! We’re really pleased to hear you’re happy with the product and that you received great customer service. We really appreciate you taking the time to share your experience with us. 😊
Thanks again for your support!
Overall this was a good product
Overall this was a good product, however it should be stressed that the instructions and product part labelling is dependent on interpretation and that a level of ability and access to other tools and equipment will be required to complete the assembly successfully
4. august 2026
Besvarelse fra Shire Garden Buildings
Thank you for taking the time to leave us a review. We’re pleased to hear that overall you were happy with the product.
We really appreciate your honest feedback regarding the instructions and part labelling. We understand that assembly can be more straightforward for some customers than others, and having the right tools and equipment available can certainly make a difference. Your comments are valuable, and we’ll take them on board when reviewing how we can make the instructions and labelling clearer for future customers.
Thanks again for your feedback — we hope you enjoy your new building!
My mum who was on end of life care…
My mum who was on end of life care wanted to buy my girls a playhouse as her final gift to them, after looking online at many others I decided to purchase from Shire. On ordering I was given 28th April for delivery, that date came and playhouse didn't come so I called Shire who said that it was due to me cancelling the other item I had ordered, an error put a hold on the playhouse delivery. So I was given a date in June more than 5 weeks away, kids were upset but nothing I could do so we just waited, had to explain to my mum that it had been delayed but due soon. Then before delivery was due I received a phonecall saying production was low and I wouldn't have my playhouse until the 21st July, my mum passed away in June. Then upon delivery one of the panels was badly damaged and not fit for use so had to arrange a collection and swap for that one, and upon further inspection another panel was damaged and had to wait a further week for that. I would not recommend this company to anyone, they do not respond to emails and no offer of recompense for any of this has been made.
1. august 2026
Besvarelse fra Shire Garden Buildings
Thank you for taking the time to share your feedback. We’re very sorry that your delivery arrived with damage, and we completely understand how disappointing this must have been.
We’re pleased that we were able to speak with you, arrange for the damaged panels to be replaced, and get a replacement manufactured as quickly as possible. We really appreciate your patience and understanding while we put this right.
We’re sorry again for the inconvenience caused and hope that, once everything is completed, you’ll be able to enjoy your building as it should be.
This delivery was the best I have had…
This delivery was the best I have had for the year. The delivery driver was polite helpful knowledgeable and really a great employee. He should get a pay rise.
2. august 2026
Besvarelse fra Shire Garden Buildings
Thank you so much for taking the time to leave such a lovely review! We’re really pleased to hear that your delivery was the best you’ve had this year. It’s fantastic to know that our driver was polite, helpful and knowledgeable — we’ll certainly make sure your kind words are passed on to him. I’m sure he’ll be delighted to hear that you think he deserves a pay rise! 😊
Thanks again for your support and for recognising the great service.
Besvarelse fra Shire Garden Buildings
Thank you, David, for your lovely review! We’re delighted to hear that you’re pleased with your new garden feature and that it arrived on time, was easy to assemble, and looks great. We really appreciate you taking the time to share your experience with us. Enjoy your new addition to the garden! 🌿
so easy to follow the website to see…
so easy to follow the website to see the different sizes and types of shed, once chosen and paid for it was straight forward, a phone call from them to let me know delivery dates are available, I chose the one that suited me best, shed arrived on the day secured on a pallet, driver put it exactly where I wanted it, everything in great condition with comprehensive instruction booklet, sealed bag of all screws and fittings, very pleased I chose Shire Garden Buildings and would recommend them to anyone looking for a shed
3. august 2026
Besvarelse fra Shire Garden Buildings
Thank you so much for your wonderful review! We’re absolutely delighted to hear how pleased you are with your new shed and with the service you received from Shire Garden Buildings.
It’s great to know that you found our website easy to navigate and that choosing the right size and style was straightforward. We’re also pleased that the delivery process went smoothly, with your shed arriving safely and on time, and that our driver was able to position it exactly where you wanted it.
We take great care with the quality and presentation of our buildings, so it’s fantastic to hear that everything arrived in excellent condition and that you found the instructions and fittings comprehensive and well organised.
Thank you again for choosing Shire Garden Buildings and for recommending us — your kind words mean a great deal to our whole team. We hope you enjoy your new shed for many years to come!
Brilliant service
Brilliant service, delivery on time very polite driver, helped us unload, product is excellent, would definitely use shire again
31. juli 2026
Besvarelse fra Shire Garden Buildings
Thank you so much, Kim, for taking the time to leave such a fantastic review!
We’re delighted to hear that you were so pleased with the service, from the on-time delivery and helpfulness of our driver to the quality of the product. It’s especially lovely to hear that our driver was able to lend a hand with unloading — we always want to make the whole experience as easy and hassle-free as possible.
Your kind words mean a great deal to the whole Shire team, and we really appreciate your recommendation. We look forward to delivering to you again in the future!
Besvarelse fra Shire Garden Buildings
Hi Mike,
Thank you for taking the time to leave your review. We're sorry to hear you're disappointed with the outcome of your warranty claim.
Every warranty claim is assessed individually using the information and photographs provided, together with the warranty terms and care requirements supplied with the building. Following a review by our technical team, it was concluded that the required treatment and ongoing maintenance specified within the assembly instructions had not been met, meaning the claim did not fall within the terms of the warranty.
We appreciate this wasn't the outcome you were hoping for, but the decision was based on the evidence provided and the conditions of the warranty, rather than being a reflection of your concerns.
We wish you all the best going forward.
Knot hole in side panel
Knot hole in side panel, lump in floor panel, uneven particle board for the roof, twisted bearers and coverstrips, felt nails too small and a shortage in the roof fascia makes this a challenging project. Basic carpentry skills needed and plenty of time.
25. juli 2026
Besvarelse fra Shire Garden Buildings
Thank you for taking the time to share your feedback. We’re sorry to hear that you experienced a number of issues during the build, particularly with the knot hole, floor panel, roof boards, twisted bearers and the missing fascia. We appreciate that having several things to address can make what should be an exciting project much more frustrating and time-consuming.
We’re pleased that we were able to respond to your delivery query promptly, but we’re sorry that the product itself hasn’t given you the experience you were hoping for.
We’d really like the opportunity to look into the issues you’ve highlighted and see what we can do to help. If you haven’t already, please get in touch with our Customer Service team with your order details and we’ll be happy to take a closer look.
Thank you again for bringing this to our attention — your feedback is genuinely appreciated.
Customer Service information was prompt…
Customer Service information was prompt and clear. The company was willing to meet my delivery timescale which was several weeks after my initial enquiry.
2. august 2026
Besvarelse fra Shire Garden Buildings
Thank you so much for your lovely review! 😊 We’re really pleased to hear that you found our communication prompt and clear, and that we were able to work around your preferred delivery timescale. We understand that everyone’s plans are different, so we’re always happy to do our best to accommodate where we can. Thanks again for choosing Shire and for taking the time to share your experience — it’s really appreciated! ⭐️
unreliable bad custoner service
You delayed my delivery twice and could not gi e me an estimated delivery date worse is your communication if i hadnt contacted you then i would not have know as a consequence i lost trust in your business and cancelled my order
2. august 2026
Besvarelse fra Shire Garden Buildings
Thank you for taking the time to share your feedback, Jayne. We’re genuinely sorry that we let you down.
We completely understand your frustration after your delivery was delayed twice and, more importantly, that you felt you had to contact us yourself to find out what was happening. We appreciate that when you’re waiting for a large order, clear and proactive communication is just as important as getting the delivery right.
We’re particularly sorry that the delays and lack of communication ultimately caused you to lose confidence in us and cancel your order. That’s certainly not the experience we want any customer to have.
We can only apologise for the inconvenience and disappointment caused, and thank you for your honest feedback. We’ll be taking your comments on board as we continue to improve how we communicate with customers when unexpected delays occur.
Amazing customer service
Amazing customer service! Had to put back delivery a few times due to weather and builder and was no issue arranging this….shed arrived safe and very secure and amazed at the quality and finished of it…highly recommend anyone looking for a great shed at a fantastic price….. cannot go wrong with Shire! Thank you ⭐️⭐️⭐️⭐️⭐️👍
6. april 2026
Besvarelse fra Shire Garden Buildings
Thank you so much for such a fantastic review! ⭐️ It’s lovely to hear that we could make changing the delivery dates easy for you, especially with the weather and building work going on. We’re also really pleased to hear you’re so happy with the quality and finish of your shed — that means a lot to us! 😊
Thanks again for choosing Shire and for recommending us. We really appreciate your kind words and hope you enjoy your new shed for many years to come! 🏡👍
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