I had such a wonderful experience with your Shipping company and that is thanks to Joana Batista who made my convoluted move a walk in the park and with sublime professionalism! She's the best and s... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
It has been easy and cheap to use Sherpr’s service. The informations on the website are practical and the service efficient with a live chat service for every specific question. I’d also like to men... Se mere
We worked with Suddath moving out of the US and Sherpr. We had a complex timing situation as we were simultaneously selling a home, moving household goods to Spain, and flying to Europe with a four da... Se mere
Do Not Use! A technical issue let me book on a day when they don’t collect, took 4 days to arrange a transfer. Terrible communication. Then hidden costs everywhere including £44 in taxes. Then over a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Ship luggage, boxes and sports equipment from just £20. Avoid airline excess baggage fees with our no-hassle, door to door delivery service.
Kontaktoplysninger
Hoxton Square, N16HW, LONDON, Storbritannien
- support@sherpr.com
- support@sherpr.com
- www.sherpr.com
4,4
Fremragende
2 t anmeldelser
Har besvaret 76 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service
Great service! Affordable and fast delivery. Both Sammy and Marie have been very helpful with customer service!
28. maj 2025
Uopfordret anmeldelse
Amazing service
Amazing service! I especially appreciated the support I received for dealing with issues related to customs.
29. april 2025
Uopfordret anmeldelse
Sherpr international shipping
I was very happy that I chose Sherpr. The staff from sales to customs to customer service were attentive, helpful and extremely efficient. My personal belongings went from Las Vegas to Spain and they stayed on top of it from start to finish. Everything was picked up and delivered exactly in the time frame they told me it would using FedEx by air. Thank you.
16. maj 2025
Smooth moving experience
Smooth moving experience. Great help with initial questions. Boxes arrived even before I did to my new location. Some boxes arrived a little dented so really recommend securing all delicate items. Nothing arrived broken though!
9. maj 2025
Uopfordret anmeldelse
Sherpr has the best customer service
Sherpr has the best customer service!
I have used Sherpr a few times and am always so impressed with how easy and simple it is. Their customer service team is incredibly fast and friendly and genuinely wants to help however they can. I highly recommend Sherpr to all my friends and family!
1. maj 2025
Uopfordret anmeldelse
The company has helped me with all the…
The company has helped me with all the customs formalities and guide me through the painful process of an international moving. The price was lower than other companies.
I highly recommend Sherpr because of its quick and efficient responds to my emails and its competitive price.
5 stars to Sherpr
16. maj 2025
Uopfordret anmeldelse
I had a great experience—my items…
I had a great experience—my items arrived safely and intact, and the customer service agents especially Marie was exceptionally helpful and committed to ensuring my shipment was delivered according to my schedule.
I highly recommend Sherpr for international shipping.
13. maj 2025
Uopfordret anmeldelse
The experience was good
The experience was good, despite a small delay the team has been great in providing me with updates and the package reached the destination within the said timeframe.
9. maj 2025
Uopfordret anmeldelse
This company was great to work with
This company was great to work with - friendly, helpful staff, reasonable rates, and fast delivery! I will use them again.
10. maj 2025
Besvarelse fra Sherpr
Hi Jody,
Thanks so much for taking the time to leave a review, we're thrilled to hear you had a great experience. We hope to speak to you again in future!
SHERPR is a great idea ….
SHERPR is a great idea ….
for somebody like me ( getting on and with poor mobility!). I love travelling in Europe by train, and I was able to send on a larger suitcase to my final destination. It was how it was done I guess back in the 1920’s!
8. maj 2025
Besvarelse fra Sherpr
Hi Nick,
Thanks so much for taking the time to leave a review - it's great to hear Sherpr could step in and help! Really glad you like the service, enjoy your travels!
It went very smoothly
It went very smoothly. I didn’t have worry about anything. It was great.
5. maj 2025
Besvarelse fra Sherpr
Hi Jonnie,
Thanks so much for taking the time to leave a review!
8 BOXES DISAPPEARED. NEVER DELIVERED
They collected 8 boxes from my sold property in Spain.
In November last year. Still not turned up. They offered me £100 compensation IF I gave them receipts within 7 days.(used house contents !!) Did not get my money back. Shocking company. If things get delivered its only luck. DO NOT TOUCH.
28. november 2024
Uopfordret anmeldelse
Besvarelse fra Sherpr
Hi Lynne,
Thanks for taking the time to share your feedback and I'm ever so sorry to hear your shipment was indeed lost by the carrier. This is an incredibly rare occurrence, thankfully, and something we always ensure our carriers thoroughly investigate in order to improve any areas in service.
I can see your shipment from Spain to the UK was collected on time on 28th November 2024 but was held in Spain due to waiting for required supporting documentation, before failing to track further. Sherpr was in constant contact with Fedex to ensure a thorough search was performed. Again, this type of outcome is a very rare occurrence, and I'm incredibly sorry Fedex were unable to provide the result we hoped for.
At the time of booking, we offer several levels of insurance cover for your valued items to all customers should the rare event of loss or damage take place. Unfortunately you chose not to cover your items, leaving us able to offer the maximum amount of £100 which is included in our standard cover applied to all shipments. The details of cover and requirements for all claims are outlined in our terms and conditions, which must be agreed to at the time of booking. I can see my team did try to reach out again on February 24th but never received a response.
I would like to have our customer service manager reach out to discuss your experience further, and look forward to speaking to you. Again, I'm sorry for the frustration involved here and wish you all the best.
Joe is wonderful!
Couldn’t be happier! I was so anxious about shipping my bags across the world but Joe was so helpful, he answered all my questions, was patient with my changing requirements and was super responsive to all my emails! So so so grateful! Received my bags today as if by magic ✨
1. maj 2025
Uopfordret anmeldelse
Great experience and fab customer…
Great experience and fab customer service, very trustworthy courier provider.
1. maj 2025
Uopfordret anmeldelse
The Best for shipping
The best. I had such a great experience with Sherpa, incredible value for money but it was the service that was second to none. A few hurdles on the way, mainly due to my mistakes but Marie and Joana made everything so easy with zero stress. For sure I will use them again and will recommend them.
6. maj 2025
Uopfordret anmeldelse
best service from Joana and Marie
I got the best service from both Joana and Marie at Sherpr. I moved my personal belongings from Spain to UK this month and they helped me through the whole process. Both were always available to assist me and anticipate all of that would be needed. I was really anxious about the process and they made me feel supported at all the stages of it. I couldn't be happier and I would not hesitate to use their service again.
28. april 2025
Uopfordret anmeldelse
Do Not Use - hidden fees bad service
Do Not Use! A technical issue let me book on a day when they don’t collect, took 4 days to arrange a transfer. Terrible communication. Then hidden costs everywhere including £44 in taxes. Then over a month later they charged me another £50 for some minor thing - and just take it from your account! Terrible experience
25. marts 2025
Uopfordret anmeldelse
Besvarelse fra Sherpr
Hi Rosie,
Thanks for taking the time to leave feedback. I've looked into your case and I do apologise that there was indeed a technical issue at the time of your booking which allowed you to book for a collection on a Sunday. Unfortunately the carriers we work with don't allow this and we contacted you in order to move your collection along. I can see there was a missed collection and my team worked with the carrier to ensure this was remedied. I can only apologise for the frustration this caused.
Regarding taxes and additional costs, Sherpr does not provide a service whereby we can eliminate duties or taxes for you. We provide advice on how to correctly declare your items and establish the required customs documentation required to provide as smooth a service as possible. Duties and taxes, however, are not imposed by Sherpr but by official authorities.
When placing an order with Sherpr, you are asked to provide accurate dimensions and weights of your items in order for us to quote you correctly for the service you choose. As part of our terms and conditions, we make it clear that should there be enough of a discrepancy between those provided and those scanned and weighed during transit, we must recoup these charges based on the fact we have already paid the carrier on your behalf. You are asked to read and agree to our terms and conditions prior to payment.
Again, I do apologise for the frustration involved with the collection of your order, and sincerely wish you the best.
Bag took 2.5 months to travel from LA…
Bag took 2.5 months to travel from LA to New York (shipment on Jan 6, bag delivered mid March after I chased them almost every day) and it was destroyed upon arrival. Sherpr makes it hard to claim for anything (you need receipts for everything in the bag)…and then Sherpr, in comms a month later, in April, charged me more money for it as it was slightly heavier than expected. Tired of dealing with them, so here is a review instead!
4. januar 2025
Uopfordret anmeldelse
Besvarelse fra Sherpr
Hi Henrik,
Thanks for taking the time to leave your thoughts. I can see your order was delivered on March 17th, with you indeed reporting some damage on March 18th.
We attempted to contact you the next day and then emailed you regarding the damage claim to advise you of the claim process and to request the required information in order to help here but received no response. We contacted you again on March 24th, and again received no response.
Unfortunately, as per our agreed terms and conditions, all information relating to damage must be received within 28 days otherwise we must close the claim as per insurer instruction. I do apologise that you needed to raise the issue of damage, however I can see my team did try to reach out to help you to no avail.
When placing an order, you are invited to declare the precise weights and measurements of your items in order for Sherpr to quote you appropriately. It is clear in our terms and conditions, agreed to before payment, that should there be enough of a discrepancy between those provided and the actual weights and dimensions captured by scanners and scales during transit, Sherpr may indeed issue a recharge to capture the costs already paid to the carrier on your behalf.
Again I do apologise that you needed to raise the issue of damage, and wish you all the best.
Highly recommend Sherpr
This is our second time using Sherpr to ship our boxes from France to the UK, and everything went more or less smoothly. Our items were held up in customs, but the Sherpr team was super responsive to our inquiries, and they also sent chasers to customs to see the issue for the hold-up. Overall, all of our items arrived without many issues. They are also super flexible with changing the pickup date and the number of boxes you can ship, as long as you book the flexible option, which was super useful. A big shoutout to Chelsea and Marie for being super great via the online chat functions for any questions or concerns I had. I would highly recommend Sherpr to anyone looking to ship their items
23. april 2025
Uopfordret anmeldelse
Excellent shipping brokers
Customer service spot on and very helpful, thank you Joana Batista
16. april 2025
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