Shedswarehouse Anmeldelser 

I ordered a metal shed which took weeks to arrive and then the fitters took several months to arrive. Shedswarehouse don't tell you that the shed will leak when it rains, and they don't tell you that you should place sealant around the base, and screw holes. Of course, they don't add sealant as part of the purchase. They do charge a large sum for poor quality screws to secure the base to the concrete - of which the fitters managed to shear the heads off most of the screws. Overall if I could have scored zero, I would have.

Ordered a log store which was delivered without fittings or instructions. Customer service is an answer phone and they don't respond. Phone sales instead who are helpful. Sales offered to post missing parts or email instructions and parts list and do a refund to cover inconvenience.
Bought recommended screws but they were not long enough. Phoned sales again (still no response from customer service) who kindly sent photos of the show room one. This showed that the sides and back of the one I had were incorrectly made. Had to buy more parts for remedial action. Refund never appeared so rang sales again who said if I sent the receipts they would process a refund. I no longer beleive what they say so have not bothered.

Order placed online 18/07 - including installation. Not clear that I was paying for the installation in the overall price and there was another product without it.

Shed delivered 25/07. In anticipation I had demolished the old shed and hired a skip for the crossover.

On 25/07 I got a call to arrange installation. The date they offered was 10/08 (2 weeks after it was delivered). I talked them through and we got to the 06/07 which I was still not happy about.

I rang to complain evening of 25/07 as when I had initially inspected the product, a part from it feeling flimsy it looked like everything was in tact. The team said they had no control over installation dates and therefore I decided to look at building it myself and getting an installation refund of £150.

Once I had moved the wood around I saw the window frame had a split piece from the nail going through it at an angle. I rang again and they advised to send an email - email sent 25/07 with photos.

I got no response within 24 hrs so emailed again asking if they received my original email but again no response. On 27/07 I rang them and they confirmed they received my email and forwarded it to a forest Garden (manufacturers) and they they will call to discuss. No phone was received so on Mon 30/07 I rang again spoke to a manager Danielle who confirmed she would get Forest Garden to call back. This time they called back and said they can replace the damaged side within 3-5 days. I had just received a call from installers saying they had a cancellation for 31/07 - which is great except the wood was damaged.

I rang through again to say i had paid over £500 for an 8x6 shed. The service, product and resolution received was poor and wanted it resolving. The best they could offer wasnt to refund the installation cost or a decent %refund... It was £20 goodwill gesture. An absolute joke and insult. Needless to say this was way off the 40% refund I was looking for and now the shed is being returned.

I would never recommend using this company. They cause nothing but stress and anxiety. They are expensive and inept. They also charge £21 more the the SRP as confirmed by the manufacturer.

DO NOT USE THIS COMPANY.

I must add that i did try to avoid writing this review and gave clear notice that if the situation is not resolved then this would be my course of action... £20 haha having a laugh

Rob, Lancs

Ordered a summerhouse from Shedswarehouse. On the pre-arranged day of delivery, after receiving confirmation that the consignment had been dispatched, received a text message to say it would not be delivered. Delivery rearranged for a week later, only to receive a call again on the delivery day to say, guess what, that once again it would not be delivered. Two days taken off work, two days wasted.

Called customer services, no answer, just a recorded message to tell you to send an email. Appalling.

So called back and selected Sales instead of Customer Services. Phone answered immediately. Seems Shedswarehouse are keen to take your money be not keen to deal with problems. The only redeeming feature was that when I did get through to "sales" the call was dealt with courteously and a refund arranged.

The saga continues and I update you with the content of an email sent to-day to Shedswarehouse:

'Just to update you. The fitter for the shingles did not turn up to-day. The company phoned about 4.00pm - I had been waiting since 7.00 am - to advise that the fitter would not complete the job today. Their best date is now next Thursday.

There are several options now:

1) Your company could arrange a refund of the monies I paid for the shingles and their fitting - I have waited long enough and want this job finished asap. It has dragged since the order was placed on the 26th Feb.

2) You chase the manufacturer who is arranging the shingle fitting and try to get an earlier date. They suggest that the problems have come from yourselves.

If the manufacturer is to fit the shingles then they will need felting nails and some form of ridge. The shingle packs are still where they were left at the end of the construction and the company may need some new, unbent, shingles.

3) I pursue this through the Small Claims Court.

A response to my Trust Pilot review was received to-day saying that the file notes say the job is complete!!

Sadly it is not.

Please advise what your company now intends to do to satisfactorily resolve this matter and please advise what compensation your company are offering pursuant to a previous email'.

To all of you thinking about this supplier please think carefully, use a credit card so that you have some recourse, say some prayers!!!

PLEASE DO NOT PURCHASE A SHED FROM THIS COMPANY

PLEASE READ THE REVIEWS FROM THEIR WEBSITE.
THEY WILL GO DOWN REAL SOON..

This Company are very happy to collect your money and tell you what you want to hear.
When there is an issue their Customer Service line is never answered and they will not call you or help you.
Dont make the same mistake go elswhere please

A total nightmare.No shed no refund .I willl have to litigate.Caveat Emptor. How do i give zero stars?

Shed was of top quality, sturdy and easy to put together.

Very efficient and helpful service with good communication about delivery and great effort to deliver for Christmas .

Having put together a few of these type of buildings it was very nice to find that when putting this together all the holes seemed to line up for the bolts to go through without any alignment problems apart from a couple which had to be persuaded with a bit of wiggling. This made the build a straightforward affair after identifying all the parts. This was the only real downside. The instructions are quite clear and easy to follow but the whole process would have been so much easier and quicker if the parts had had stick on labels on with their respective part numbers. Apart from this it is a nice looking and useful shed which should give long service. I would be happy to buy another should the need arise. It is recommended in the instructions that the shed is built on a flat service and this is indeed a very good and essential point for a easy build.

Edward Walker

An excellent service offered by this company, would recommend these to anyone looking to purchase from them. They called to confirm order, beat the expected delivery time, excellent back up from the accounts department and the driver was pleasant also called me to ensure the time he could deliver. I wish all companies were as thorough as these. Most just want your money for the sale, then the service fails, not with Shedwarehouse! Well done all... ... ...

The shed arrived in great time. I checked that all the bits were there, and they were. We started by trying to take the protection blocks off the bottoms of the main panels. It took us ages. The annular nails got stuck in the main pieces as the protection blocks split apart. We had to grind the nails off with an angle grinder. Next we started trying to construct the shed. This went ok, apart from when I had the roof on and then started wondering when we should attach the doors, only to find out they should have been fitted before we started erecting it. So we put the doors on, which didn’t shut properly, so we had to grind a bit off the doors. It would have been good if fitting the doors was step 1 and not in the pre assembly area. The rest of it went ok, but took me ages, mainly because I am not that strong, mainly on my own and I haven’t done this before. It would also be good if the instructions had told me how to fit the roof facia boards and diamond bit. I stuck the diamond on first and then the other boards, and then realised the diamond should have gone on top of the other facia boards. All in all, a nice looking shed

Service was excellent and goods delivered on the day agreed. The only reason for 4 stars was because although the website stated that delivery was free there was delivery charge of nearly £60 to my address.

Very good service, helpful customer service and excellent delivery arrangements. One star dropped only for the quality of the roofing felt which was a bit flimsy.

took along time to deliver, then had to wait another week for installation.

Ordered this shed and was sent a text to say it would be coming on the Thursday. Booked a guy to install it and then came another text to say Friday. Cancelled the guy and asked to come Friday. Friday came and the shed eventually turned up at 4.15. The company are impossible to get hold off on the phone although when I threatened bad feedback I did get a phone call. The shed is up and panels are better quality than we thought.

The whole process was really easy, buying, ordering and delivery- fantastic service and great product- thanks!

Went well, except eco base delivery had to be chased and the driver didn't phone till he arrived, not in advance as agreed.