For a while now I have put savings in fixed rate cash ISA accounts offered by Shawbrook. Their website is straightforward and easy to use . Whenever I have needed advice or information about my savi... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Joe was excellent and clear in helping open an ISA and how the transfer from another ISA would work. If only all people on the other end of the phone in all organisations were as helpful & efficient!
My husband and I have had accounts with Shawbrook for more than 10 years. They are one of the standout banks we've dealt with. Their range of investment is generally very competitive. Their website... Se mere
I’ve saved with Shawbrook for a number of years; easy to see my accounts online and all with no problems. I needed to speak to customer services today for the first time and they were exceptional at g... Se mere
Virksomhedsoplysninger
Om Shawbrook
Skrevet af virksomheden
Welcome to Shawbrook
The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsAward Winning
We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Kontaktoplysninger
Floor 10, 40 Leadenhall Street, EC3A 2BJ, London, Storbritannien
- www.shawbrook.co.uk
Join over 300,000 switched on savers
4,6
Fremragende
21 t anmeldelser
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Trouble free ,transferring of I.S.A.s.
Trouble free ,transferring of I.S.A.s.
Answers too questions,very helpful.
Thanks.
25. august 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
0.1% p.a. ISA holding account
Over one week before the maturity date of my 1-year fixed-rate ISA, I instructed Shawbrook to transfer the funds to another provider on the maturity date.
Two days after maturity, I was notified that they had received my request and would now start the transfer process, which they said could take up to 15 working days and that in the meantime, my matured funds would be held in an account paying 0.1% p.a.
This effectively reduces the advertised 4.3% p.a. return to around 4.13% if the full transfer period is taken.
I will refer to the Financial Ombudsman Service if it is not resolved and will be very aware in future when considering Shawbrook products.
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Shawbrook
Thank you for providing your complaint reference number, Daniel. A final response has been issued to you. We can confirm the transfer was processed in line with HMRC ISA transfer guidelines and our standard procedures. If you're dissatisfied with our response, you have the right to refer your complaint to the Financial Ombudsman Service for an independent review. We hope this helps clarify the position and reassures you that we followed the relevant guidelines and procedures throughout.
Happy to recommend
Seems OK, I haven't had any problems with my savings account so would recommend Shawbrook Bank
22. august 2026
Genuine and contactable
Overall a good experience, also available on the phone if needed.
Slightly confused or unsure of the process online but given my age, lack of regular online useage and general Mr Grumpy when things arn't instant, this all went rather smoothly.
15. oktober 2025
Besvarelse fra Shawbrook
Hi William, thanks for taking the time to leave a review. We really appreciate your feedback, it helps us to continually improve our service and make our customer experience better.
Besvarelse fra Shawbrook
Hi Mr Dyer, thank you for taking the time to share your feedback and for saving with Shawbrook.
Great online Bank for Savings
The website is very wasy to use and they give great rates of interest.
21. august 2026
Besvarelse fra Shawbrook
Hi Glenn, thank you for leaving us a positive review. We are pleased to hear that you are happy with the rates we offer and our online banking experience. Thank you for saving with Shawbrook.
Great support
Have a fixed ISA with them , had an issue and they were really responsive and helpful via messaging function
20. august 2026
Uopfordret anmeldelse
Website easy to use and clear
Website easy to use and clear. Had a great competitive interest rate when I first opened account, Not so good now. I do always look around for best rates when ISA matures and have been tempted to move.
20. august 2026
Besvarelse fra Shawbrook
Hi Lesley, thank you for taking the time to leave us a review. We are pleased to hear that you are happy with our online banking experience and we appreciate your feedback about the rates we offer. Thank you for saving with Shawbrook.
good service
I find it easy to use this site and they offer competitive rates on savings and isa's and any issues there is a good helpline avaiable
19. august 2026
ISA Comment…
It all seems to work very smoothly and the website is easy to navigate.
They claim to have an online facility to move money but it has never worked for me. (That is the only thing stopping 5 stars).
12. august 2026
Besvarelse fra Shawbrook
Hi David, thank you for taking the time to leave us a review. We are pleased to hear that you are happy with our online banking experience and we appreciate your feedback. Thank you for saving with Shawbrook.
Not quick to find statements
On the whole, I’m happy with Shawbrook but I did find it time consuming to find my interest statements as I have 3 accounts & the statements were all lumped together with no way to know to which account they referred, until downloaded & opened.
16. august 2026
Besvarelse fra Shawbrook
Hi Doris, thank you for taking the time to share your feedback and for saving with Shawbrook. If you’d like to discuss your review further, please call us on 0345 266 6611 (Monday to Friday, 9am to 5pm, excluding bank holidays).
Savings
Shawbrook always keep you up to date advising when savings are due to mature. I deal with my savings online and find Shawbrook's website easy to use. Takes out the stress of phone calls
14. august 2026
A very good service.
A very good service, I'm content with it, Weldone. Keep up the good work you are doing..
19. august 2026
Rule Change
My experience with Shawbrook has been generally very good.except for one incident which I was disappointed with.
The rule of putting matured accounts of which no maturity instructions have been given into minimal interest accounts.
My wife passed away just before her account was due to mature, I at the time knew nothing about this until her estate was sorted. This proved to be quite complicated and took the solicitor over one year to complete,all this time my wife's account was stuck in a minimal interest accounts and no one could touch it.
I think in certain cases this rule should changed
.
.
28. maj 2026
Besvarelse fra Shawbrook
Hi Roy, thank you for bringing this to our attention, and we're very sorry to hear about the loss of your wife. While we're pleased your overall experience with Shawbrook has been positive, we're sorry this situation left you disappointed. We appreciate the circumstances you've described and understand your concerns. We'll be happy to raise your comments as formal feedback for our management team to review, as we're always looking for opportunities to improve our processes where possible. If you'd like to discuss this further, please call us on 0345 266 6611.
so helpful when i had to telephone
19. august 2026
Very easy to open and account on line
31. juli 2026
Easy to use site which feels safe
Easy to use site which feels safe. Good correspondence when needed.
19. august 2026
It all worked smoothly
17. august 2026
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