turboSMTP Anmeldelser 

Besvarelse fra turboSMTP

17. jun. 2024

Thank you for your feedback. We take all customer experiences seriously and regret that you had a negative experience with our service.

Upon investigation, we found that your account was involved in activities that violated our terms of service, specifically related to sending fraudulent and phishing emails. This activity posed a significant risk to our platform and other users. As a result, your account has been permanently closed.

We adhere strictly to US and EU laws, which mandate that we do not provide services to those sending scam or phishing emails. This policy not only complies with legal requirements but also protects the reputation and security of our legitimate business users.

Our terms of service, which you agreed to upon signing up, clearly state that accounts involved in such activities will be closed without the possibility of a refund.

We understand your frustration, but maintaining the integrity and security of our platform is our top priority. If you have any further questions, please contact our support team directly.

Besvarelse fra turboSMTP

29. maj 2024

We sincerely apologize for the issues you encountered with our service. We understand how frustrating it must have been to have your account blocked without prior notice or explanation. Our goal is to provide seamless service and transparent communication, and it's clear we fell short in this instance.

Regarding account blockage, our system sometimes automatically flags accounts as a precautionary measure to prevent potential spam or abuse. We acknowledge that this can be inconvenient, especially when legitimate emails are involved. We are actively working on improving our processes to minimize such disruptions.

The delay in our customer service response and the lack of clarity provided are not reflective of the standards we strive to uphold. We are taking steps to ensure our support team handles similar situations more efficiently and with better communication in the future.

We understand your decision to move to another service and regret that we couldn't meet your expectations this time. If you are open to giving us another chance, we would be happy to assist you further and ensure a smoother experience.

Thank you for your feedback, which is invaluable in helping us improve our service.

Besvarelse fra turboSMTP

27. apr. 2024

We sincerely apologize for the inconvenience you've experienced. Upon reviewing your case, we found that your payment was indeed received and your order was activated promptly, two hours before the review was posted. We understand the frustration caused by any discrepancy in payment acknowledgment, and we're committed to resolving this matter swiftly.

If there's anything else we can assist you with, please don't hesitate to reach out to our support team directly. Your satisfaction is our top priority, and we're dedicated to ensuring that you receive the exceptional service you deserve.

Thank you for bringing this matter to our attention, and we look forward to resolving it to your complete satisfaction.

Besvarelse fra turboSMTP

7. mar. 2024

We appreciate your feedback regarding your experience with turboSMTP. We understand your frustration and would like to address your concerns.

At turboSMTP, we take account security and compliance with our Anti-spam policy very seriously. Our commitment is to maintain a safe and reliable emailing environment for all our users. In cases where account activities are flagged for potential abuse or violation of our policies, we may temporarily suspend the account to investigate further.

Upon reviewing your case, it appears that your account was temporarily locked due to content that was leading to a potentially dangerous site, which is against our Anti-spam policy. We assure you that such measures are taken to uphold the integrity of our services and to protect our users from potential threats.

We want to emphasize that we do not close any account without a valid reason, and we encourage you to reach out to our support team to provide evidence of service abuse if you believe there has been a misunderstanding. Our team is committed to assisting you in resolving any issues you may encounter.

Regarding your request for a refund, as per our Anti-spam policy, accounts found to violate our policies are not eligible for refunds. We apologize for any inconvenience this may cause and appreciate your understanding of our policies for maintaining a secure emailing environment for all users.

We value your business and are here to assist you further if you have any additional questions or concerns.

Besvarelse fra turboSMTP

31. jan. 2024

Thank you for sharing your feedback with us. We truly appreciate your longstanding support and are genuinely sorry to hear about the recent challenges you've encountered with our service.

We understand your concerns regarding the recent decline in service quality, particularly with regard to issues related to spam hitting and IP changes. Please accept our sincerest apologies for any inconvenience this has caused.

We want to assure you that we take reports of spam hitting very seriously. In our efforts to address these issues, our team thoroughly investigates and evaluates various parameters beyond just IP addresses. These parameters may include email content, sending patterns, domain reputation, and other factors that could potentially impact deliverability.

Our goal is to identify and rectify the underlying issues causing the spam hitting before resorting to changing IP addresses. While this approach may result in slightly longer resolution times, it allows us to address the root cause more effectively and minimize disruptions to your service.

That being said, we acknowledge that our response times have not been up to par recently, and we're actively working to improve in this area. Your feedback serves as a valuable reminder of the importance of timely and efficient customer support.

We sincerely apologize for any inconvenience this situation has caused and are committed to regaining your trust and confidence in our service. If you have any further questions or concerns, please don't hesitate to reach out to our support team directly at the live chat which is available 24/7.

Thank you for bringing these issues to our attention, and we hope to have the opportunity to restore your faith in our service.