SERE Motor Group Anmeldelser 

Extremely disappointed as to how we have been treated, no true care for their customers and sadly due to experience our advice would be to stay well clear of this company.
We bought a car from Sere Belfast in May. It had problems which we were unaware of when buying the car, resulting in it having to go into the garage at least 8 times over the first 6 months. Sere were very helpful at the start, sending the car to Volvo Belfast due to them being unable to diagnose the problem and giving us a courtesy car on SOME occasions. However, the sweetness changed and sadly we got to see what they are truly like as a company. There was a rattle in the car which was said to be the EGR valve and turbo. Volvo changed both and after this our car started to put out black smoke. Bernard, the manager at Sere Belfast insisted that the black smoke was normal and seemingly he has a car at home that puts out black smoke!!! Thankfully, we were persistent and eventually Volvo found what the problem was. Sere phoned us and said that they couldn’t pay the full bill because the car was out of warranty, even though we flagged the issue up under warranty. The bill was £1100 and Bernard said out of good will they were going to pay some of the bill, with us only having to pay £250. When we were persistent that we shouldn’t have to pay anything because we flagged the problem up under warranty, Bernard then changed the story and stated that we had to contribute towards the bill because a DPF is not covered under their warranty. We argued that the DPF cracked due to the work that had been done on our car with the EGR valve, making it clear that the black smoke only started when this was fitted. Bernard informed us that Volvo had not clarified that the DPF cracked because of an underlying problem with the EGR valve and therefore there was no evidence to say what caused the problem. According to Bernard, Volvo would have to carry out further tests to see what was wrong or else they would have to get an external company to state what caused the DPF to crack. We believed Bernard, trusting that he would treat his customers in an honest and fair manner. He told us, if we didn’t pay our car would just sit in the garage until we did. We felt that we had no option but to pay the £250 because we were left without a car for 2.5weeks, with Sere no longer offering us a courtesy car. They didn’t seem to care that my wife was left without a car, having a sick baby who needed to attend hospital appointments at RVH. This was not the only occasion when they didn’t give us a courtesy car, seemingly on another occasion they didn’t have any courtesy cars for us even though we informed them that we would need one over 2 weeks in advance. Not sure how they expect us to believe this!
After we paid the £250, I demanded the receipt of work done by Volvo Belfast. This is when they started to ignore our emails and phone calls. Eventually Bernard phoned me, refusing to give me the bill, until I persisted for several days. When refusing to give me the bill he told me stories such as, being unable to give me the bill due to it having other customer details on it. In the end, it all came to light that this was false information. When I finally got Volvo Belfast’s receipt, I found out that Volvo had paid half of the £1100, so Sere were only left with £250 to pay. I noticed on the receipt, Volvo had clearly stated that the cracked DPF was due to a faulty EGR which they had fitted. This is what hurts us the most because Bernard had clearly told us on numerous occasions that Volvo had not informed him as to what had caused the DPF to crack when the truth is they had. To treated your customers in a dishonest manner, using this to force them into paying a bill is totally unacceptable and very hurtful. We have asked for a refund due to us being deceived into paying a bill that Bernard knows we should not have had to pay. He is not only refusing to give us the money but is continuing to ignore our emails and phone calls. We are far from satisfied customers and the truth is that Sere don’t care. They’ve got their money and that’s all they care about.

I bought a Mercedes and it was a nightmare from start to finish. It was back repeatedly for the same faults and not fixed, despite a years warranty being purchased. I was told it had a full service history from Mercedes.....false. I was told it was one owner from new, even on my receipt......false. Their solution was to offer me almost 6 grand less to buy it back, which I refused. They then ignored my emails until eventually referring me to their solicitor.

Believe it or not, this has just happened to me this week. Bought an Audi A6 from SERE Lisburn in February 2020. Car has been back in a garage 5 times since then, 3 times with the same fault. Three times the car has been fixed under the year’s warranty. The Audi has a dangerous, intermittent issue that causes the car to go into limp mode. I supplied SERE with video evidence of this occurring, however both SERE and Audi have been unable to get the fault to reproduce. For the last 5+ weeks I’ve been driving a courtesy car from SERE. This had to be returned yesterday. Everyone within SERE (including the MD) is aware of the dangerous nature of this fault, although they’ve been unable to reproduce it. The Sales Director, who I appreciate is operating with the parameters given to him has given me two options: 1. Trade the car in (for £4000 less than the finance amount outstanding) and buy another car (morally I can’t trade the vehicle in elsewhere) 2. Take back a car that’s clearly a danger to myself, my family and other road users - which SERE are fully aware of. Also explained to the Service Manager that, after speaking to my Insurance Broker, there could be implications on my insurance cover as I know the car is unsafe. Left the courtesy car back yesterday under instruction, obviously couldn’t drive away in a dangerous car, so was forced walked away with no transport, and no resolution in sight. Absolutely shameful - genuinely hope that this doesn’t happen to any other potential SERE customer.