Securian Financial Anmeldelser 

Terrible process for reporting death claims. This company does nothing but delay and deflect. The information they have in their black box system is not consistent with what they provide to their policyholders. If you have a voice in your company and you have their benefits, you should be begging HR to get a different service provider!

I paid thru Minnesota life since 2022 , i decided to call to cancel First Lady I spoke with was helpful and got the form I needed I then received an email to pay again so I called to make sure everything was cancelled the 2nd lady ask all the security question came down to my beneficiary I told her the name she then proceeded to tell me that’s not the name on my profile I said come again that is the name , and went back and forth. I have the completed forms in my hand of the original document I signed in 2022 . Then asked for the name of the agent who completed my form I told her the name and she said no that’s not the person either. I’m totally confused here . I said if I were to have die like my husband would be going thru hell . Glad I’m canceling I told her I need to speak to some one else I just want to make sure my policy is canceled she hung up on me . I called back spoke to a 3rd lady she was nice and said not to worry it’s cleared it should take about few days to complete .

This would be a good benefit if u are told the truth in the first place all these loan offices telling people this will pay off ur loan and give you the rest to take care of other people I was told 10,000 dollars would be placed in my hand if I got hurt sick or died they barely want to even make a payment been paying on this plan for 2yrs or longer expecting some kind of help well they made a payment thats all they did not pay off my loan did not put money back in my pocket for sure so thanks regional for not knowing what you are talking about I have 5 kids to feed and clothe so ignorant to lie to someone just so u company can make another dollar now I stand losing my home and my wifes car what real help dont waste ur time with this loan company its a joke id rather give a bum on the street money for protection atleast he would probaly help thanks again securian and regional finance

I am an advisor and worked for Minnesota Life/Securian for 25 years. I’m still in the business but not with Minnesota Life. Minnesota life used to be a mutual company before they became a mutual holding company. They sold their disability book, assets under management book and variable life book which may be cause for concern. They used to be a great company with a reputation of doing the right thing. During my career I sold my mom three policies, NY Life Protective life and Minnesota Life. She passed away this past March. NY and Protective paid the death claim within 48 hrs. It’s been three and a half months and our Minnesota Life claim has yet to pay. My sister, brother and I have submitted five Seperate claim forms to a servicing company called EXL Services. Each time we completed the claim form it was incorrect. It took EXL Services five days before they reviewed the claim form and then, they notified us via US mail which took another seven days before we were notified that the claim form was completed incorrectly. On the claim form they requested and we completed the section where it asked for our email but EXL insisted on using US mail. This doesn’t count the countless hours on the phone trying to get an answer on what part of the claim form was completed incorrectly. Once I found out, the claim form was completed correctly and hopefully we’ll get the death claim paid but, I’m not holding my breath. In my 25 years with Minnesota Life I almost sold their products exclusively and placed millions of dollars in life insurance. Now, I’m going to make it my life’s mission to replace all the Minnesota Life policies I wrote with them. It’s also worth noting I know, Securian CEO, Chris Hilger and sent him an email explaining my situation and I never heard from him or his office. I also emailed the CEO of EXL Services, also, no response. It is with a great deal of sadness and deep regret but I highly recommend everyone stay away from Securian/Minnesota Life. There are plenty of great companies out there without having to resort to dealing with a poorly run company.

You're customer service rep Troy was condescending, rude and very unhelpful. We talked to 4 different people at the bank they told me to get ahold of securian, we did ,Troy said call your bank back. We would NEVER recommend this service . It's so hard to have them pay a measly $45 for 3 months ,wow. Definitely not worth the money we put in just to have them NOT want to make the payment. Terrible.

I would never recommend this company because they took over Minnesota life. We recently had to fight to get our payout debt my parents were paying on for 40 years. The sales person who sold it to them was the most unethical person ever making himself the executor unless we had a bank with over a $200 billion in your account we found one other than that we would’ve never got our money.

These people sent me a letter saying that I owe them money even though this is a company provided policy. I tried to call them on Saturday when I received the letter but they claim to be closed. HORRIBLE COMPNAY

We all need to understand the only reason this scam company has a 1.7 is that 0 stars does not exist, but I will try. So my parent paid 17 years on of mortgage insurance in. Why? Because they knew the family could not afford to pay it. And that it would be needed to give us all they had to give. So I called Minnesota Life aka Securian financial. Who then directed me to IAS. For over a month they pretended to not have the paperwork I sent. When I call multiple times to complain it magically appeared. Only be told its in review and will take 6 weeks. This is not mortgage insurance. My parents bought this so we wouldnt lose their house. Yet with every hour we creep closer and the scam operator of this business fill their pockets. They and everyone thats works for this company should be shamed.

SCAM!!! Been paying for 2 1/2 years on a personal loan just in case of medical emergencies or in case of lost job. Lost my job in OCTOBER (it’s now February) and they still haven’t paid. Applied TWICE, tried to call daily (never got through to a live person and it would hang up on me), emailed a bunch of times and nothing. Went to my bank and they said there’s nothing they can do to help since it’s a “third party company”. We are now in collections! Called the bank again and they escalated it, emailed whomever their contact is and JUST got a phone call and email. After months! They’re “reviewing the application” so we will see if they’ll pay the back pay >:(

I wish I could give Zero!
It's a scam company. They won't pay your claims for nonsense reasons like medication is covered by provincial insurance, while it is not!
Be aware of this company at any cost!

I’ve been paying them for over 2 years on my car, I ended up unemployed and when I called them I was put under disability. No one ever called me, I had to keep calling for updates and when they told me that I had to go through my bank to start an unemployment claim. They told me multiple times they would call. They have not called me one time in the 3 months I had to deal with them they did not cover my vehicle payments during unemployment. Absolute waste of money and time. This company is the absolute worst and completely unreliable. Every person I talked to was rude and had an attitude with me. I gave up trying to get my car covered through them because they did absolutely nothing to help. Constantly ask for documents I never had or got.

I wish I could give zero. We insured our mortgage with them and now that it has been 2 months afte my lay off, they haven't made the decision yet and ask for more documents and each time they give me a new date --> uplaod takes 1 to 2 business days to be accessible in the system,,, it takes our agent up to 5 days to confirm it,,, it takes time for the issuance,,, ... . I need to follow up once in a while to see how it goes. We chose Bank of Montreal, which had a higher rate at that time because of this mortgage insurance option. We are not sure if we want to continue the service.

ZERO STARS. Have been trying to surrender a policy for over 5 weeks. Have submitted multiple request forms and called customer service 7+ times. RUN AWAY. Not only is ULI a scam, this WHOLE COMPANY is a scammy scam scam scam. RUN.

Most disappointing and frustrating Insurance company i have ever dealt with. Had direct deposit set up to pay the policy. The payments were comming out of my bank account but we were getting late fees and notices we wernt paying. The money is gone. Customer service hung up on me when I called to try and get help correcting the payment issue. We had to surrender the policy.

12 years paying into the insurance
Never claimed
About 2.5 months ago submitted a claim
Still no decision
Therefore perhaps losing access to well earned and deserved BMO products. Thus far this insurance underwhelms greatly.....and I shall look for another one. SECURIAN - you disappoint enormously.

My father left me a policy and this company wants me, a disabled person to play some sort of weird game of Simon Sez. I have sent the same claim form in three times and they just wont give MY money back. I cannot recommend this company. You should not have to fight for your OWN money. They just pick someone to harass and go full ham. This has been going on for MONTHS. They just want to keep my money. They dont seem like someone you should trust. Hopefully others have had more positive interactions with this company. I have not.

They use to be a great company for our 401k, then they sold us out to “The Standard”. What a shitshow this company is.

Retirement money was paid twice per month and it was great till The Standard. Once a month payment and maybe youd receive your monthly payment or maybe they put it in a different bank. I dont know how they got my other bank account info but they did. I hadnt used that account in years. No way were they going to send me my money until they located the wrong account they put the money in.

Thank goodness our local Securian guy was instrumental in locating the money and helped get me my money. He apologized numerous times for the issues caused by The Standard. After this happened to me I found out it was happening to more retirees.

Securian was customer oriented but now only to line their pockets. The only thing good about this company was our local representative.

My wife has Securian life insurance. All of the payments are made automatically via ETF. The account is set to paperless. Nevertheless, Securian fraudulently charges a $2.00 paper statement fee every time. We emailed them and they refused to resolve the issue. I'm sure this cannot be legal.

Yesterday in the mail I got a notice that my Life Ins update was available on line. Today I went to the website and it says sorry you cannot access that information at this time. I have had this policy for over 25 years and they provide me no service and continue to increase admin costs to the point that my policy may be totally eroded by the time I die. Stay away from this company.

This company is horrible. So disappointing that my employer chose them to continue our life ins. They have no customer service, can't get thier processing correct and takes fighting with them to get anything done.
Find any other company if you can.