The salesperson ordered the wrong material, he did all paperwork and has admitted to getting it wrong said he would sort it and order new one to be delivered in new year, Head office just called and its tough. Tried to email them to start complaint procedure but their email on their own website does not work

very professional from the minute we walked into the waterlooville store to the day of delivery brilliant will definitely be recommend SCS

Served by Frank the Dane - was very helpful, friendly and patient. Had really good energy and assisted us throughout the whole process with confidence. Great customer service.

We ordered from the Waterlooville branch, everything Richard told us about the process and timings happened to the tee. He was spot on. Selecting fabric and having something built as you want is never a quick process, so don't expect a 4-6 week delivery. After the order and deposit was placed, we received a text update (just as Richard had said) from the depot in Sunderland to say it was ready with a delivery date, we rang the store and paid the balance over the phone. Then the delivery depot kept us up to date all along it's journey until the driver rang to say 20 mins away. Can't fault the two delivery guys Taha and his wingman, they unpacked outside and brought the pieces in and put together in our room. They were great. SCS have obviously been selective in who does their deliveries and that means a good service rating all round.

New sofa arrived today, the delivery guys were very efficient and polite would happily recommend SCS very happy customer

Shop staff were very helpful and not at all pushy.
We were kept informed regarding delivery, which turned out to be considerably earlier than was originally forecast, and although the notice given for the planned delivery date was rather short, it was no trouble rescheduling it. On the day of delivery it was easy to track the progress of the team and when they arrived (a three man team, all quite chatty and friendly) they did a great job of getting our suite into the house and assembling it quickly.

Great service from Frank the Dane. He was brilliant

We were served by Frank (the Dane) who was extremely helpful and very knowledgeable. His cheerful disposition made it a very pleasant experience.

Order delivered ahead of schedule. From start to finish a friendly efficient and professional service. Well done to all of the SCS team.

Served by Frank the Dane. He has a great personality and we eventually settled on a swivel recliner. Would thoroughly recommend ScS for buying your new chairs.

Served by Danish Frank!
What a character. Very knowledgeable and very patient as I went back and forwards a lot, between 2 sofa sets! Had a personable experience ordering what I believe to be a great quality 3 seater recliner and chair. Only gripe is delay on delivery being February, seems a very long way away!

Firstly, I was given by you a delivery date of a Saturday (not requested by me) when I phoned to see if there was a potential earlier date, I was told that I hadn't paid the extra £139 for a Saturday delivery !!! He said that if I didn't pay then the delivery would be put back to a weekday - I complained , he then said he needed to check with the store and came back 5 minutes later to say that it was good news, there would be no charge - was I happy with that?!!!!
Next delivery drivers were clearly in a hurry and dispite me saying when they rang to advise they were nearly with me that the back entrance to my house would be better as the front door is difficult due to having to turn left as soon as you go in, all the furniture was being unloaded before they had a look. Then when trying to get the sofa through the door, one of them said it was stuck, so the other one pushed it and took the top of my door frame off!!! They had the nerve to say that it didn't look like it was stuck on very well, but if you heard the crack you would have thought the whole door frame had broken!! I was then promised a phone call from the area manager first thing Monday, but no call has been received so I am off to the store to complain now.
The purchase experience in store was great but the delivery was something else!!

The guys delivering were great and considerate - and they also advised the delivered item was damaged. They took photos of the damaged item and advised that they would submit a damage report.

Five stars, so far, for the helpful and cheery salesperson, Jake.
He answered all our questions and helped us finalise the details of our purchase of a Crociale corner unit sofa bed.
Promised delivery before Christmas.
Excellent experience

The delivery crew arrived as notified and kept us always informed of their actions, they were very pleasant and courteous, and efficient in setting up and clearing up at the end.
The overall service starting with the salesman (Richard) at your waterlooville branch Who was a model ambassidor for the company.

Fantastic from start to finish
Frank the best salesman to the best delivery guys couldn’t be happier would highly recommend your company

Fuss free, faultless delivery by friendly professional team.
A shout should also go out to Elisa, manager of the Waterlooville branch, who could not have been more helpful and was so patient and thorough and made our purchase a nicer experience.

Marcus was very knowledgeable and helpful when deciding on a sofa bed

Great customer service! Bought the sofa we wanted easy process great staff member Frank was sensational!

Jake at SCS Waterlooville store was simply excellent. He answered a couple of questions then left us to browse the store. Found him again and he helped us through the ordering process, outlining the various options and choices.

Unfortunately after purchasing disorganised. Pointless email received about measuring doors without giving sizes of the pieces to be delivered?? Fed back to have store manager call without leaving a message. Tracked her down to be told I’d been rude and after the sale it was nothing to do with them and they don’t see the order tracking system.