From in store staff to delivery, the service was faultless. Communication leading up to the delivery date was exceptional, the delivery guys were fantastic.

Thank you SCS.

Dale helped me and my partner pick a couch. He was very informative and really good at his job. He made this process super easy for us!

It was terrible delivery from start to finish.
I received a time slot as promised. It said between 11:35 and 11:55. But to take in mind that it is an estimate only.
I was trying to track the driver on the link provided but it was not working. It was only displaying the estimate.
At 11:45 I call SCS to be given the number for the distribution centre.
When I called them I was told that because it's very busy period they had to employ help from a courier.
That is why I was unable to track the driver. The lady on the phone said that they are on their way. That there's 3 more customers before me and they should be with me in about 2 hours. They will also call one hour before they come.
Two hours past and I didn't even receive phone call yet.
So I called the distribution centre again.
I was told that they are currently with a customer who is before me. Then I will receive a phone call and then they come.
Just before 4 pm they finally arrived. Needless to say that I didn't receive the promised phone call.
They started dragging the bottom half of the recliner sofa in the hard cardboard box that it was pack in through the front door. They smashed the door into the wall so much that they chipped the paint off, then as they were dragging the box across the wooden floors they scratched the floor so much that it is completely ruined. I feel like crying. Just moved in and now I have unexpected damages.
I had to tell them to please be careful.
After that they started talking to each other in foreign language.
The older man didn't look like he could speak any English and the younger one didn't waste any words on me.
I had to ask for the extra things we paid for like leg gliders and care kit.
They didn't wait for me to test the sofa or showed me that it works as it is power reclining.
I think SCS needs to take a hard look at their delivery service and take it up a notch!

Both guys were very polite and very cautious of my property very tidy as I had my very ill father in law in the same room they were so carful and very chatty very professional at their job thank you so much to those 2 guys They cleaned up with all the plastic and cardboard these guys
should have the highest pay so professional at their job thanks again

They were very late delivering the settee about 5 hours from the first estimate and it was only after they left that I realised they had not delivered the fabric care kit

Delivered on time & care taken by delivery men so as not damage the furniture or my house

Upon entering your store in Warrington, we were made to feel relaxed and welcome.A young man called Dale was very professional and helpful. He let us take our time and look around, but when we needed help and advice he was there. All your staff are a credit to your company.

More accommodating delivery drivers. Quite rude, dropped furniture, knocked over garden ornaments. Didn’t want to unpack for 2 elderly customers

We received regular notifications and updates on the delivery time this was really helpful. The delivery was excellent, the guys unpacked and positioned sofa exactly were we wanted it and all of the packaging was taken away.

Good information. Very friendly delivery drivers

Communications throughout were amazing even to the point where I could track the delivery vehicle on a map! The delivery guys were really friendly and took great care in getting the furniture into the house. Set up went smoothly and everything looks great. Very happy. 😊

I walked in to the Warrington store and was greeted with “welcome to SCS” by a lovely lady called Carla. She then allowed me to browse. Seeing me sat on a sofa she came over to chat, she was very knowledgable about what you sell. Asked me what I was looking for in a sofa and then showed me a few more options. After choosing my sofa she then went out of her way to bring material samples over so I could choose my colour. Even taking samples off the wall. Her customer service skills are excellent. Friendly and helpful without being pushy. I had a lovely experience in your store thanks to Carla. And look forward to delivery of my sofas.

Very efficient gentlemen, especially as it was raining very hard. Put the furniture together very professionally 10/10

From looking around the store with plenty of choice
then getting advice on what would suit us from a
very helpful store assistant.and because i have a disabilty they gave us a very good deal on the sofa and lift up chair.we also got to choose the material and colour.The delivery service was very good,kept us informed all the way while tracking the van.When they arrived they were very helpful and understanding also very jolly made us feel at ease.even showed us how to take them apart if we ever moved.

I received an update on my order's delivery. The delivery is on schedule, and the staff handled my product with great care!

Very Good service from purchase to delivery
Delivery guy's did a great job

STAY WELL CLEAR. I have been lied to spoken to like poo. I have been lefted with no furniture and we are disabled.

Received a text 12 hours before delivery with no contact details so had to go into store to rearrange delivery. Upon delivery the gliders that we’d paid extra for weren’t fitted and the leather care kit wasn’t delivered. I phoned the distribution centre which posted out the gliders for us to fit ourselves, unfortunately I cannot help to lift the couch so these still haven’t been fitted and still not received the leather care kit.
The couch itself creaks when using the recliner which never happened on our old couch.
Extremely Poor customer service.

We were in Warrington shopping and decided to just look in SCS as moving in October and will need a new sofa. No intention of buying today but the store was closing for refurbishment.
Dale and Lisa were amazing. They listened to what my needs were and guided me to the sofas on offer. They even through in a chair and footstool for free. The sofas are amazing quality and delivery tomorrow as they needed the store to be empty.

I was even able to put the massively discounted price on finance and given water and lolly ices while we waited!

Brilliant customer service and would highly recommend.

I just want to say a big THANK YOU!!!, to Peter and Lisa from the Warrington store. Thank you for all your help. Customer service was amazing, friendly and made us feel very welcomed.