poltronesofà - Tunbridge Wells Anmeldelser 

406
TrustScore 4.5 ud af 5

4,5

Unit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE Tunbridge Wells, GB


Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Being greeted and explained how you work and then leave us alone just to look around and only come to us again when we ask far away we explained once we asked questions and that’s why we bought the so... Se mere

Bedømt til 5 ud af 5 stjerner

Very helpful staff not pushy, don’t follow you around the store. When help was required the staff member couldn’t do enough for us such as helpful young man couldn’t fault him at all ,

Bedømt til 5 ud af 5 stjerner

Great service from start to finish. Helpful informative staff, no heavy sell. Order took around 12 weeks to arrive but worth the wait. Delivery guys were excellent & kept us fully informed right... Se mere

Bedømt til 4 ud af 5 stjerner

I was so impressed by the customer service I received by Adele she explained every detail on purchasing a beautiful leather sofa . On walking into the store was inviting nice smell so very much to... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Møbelforretning

Om poltronesofà - Tunbridge Wells

Skrevet af virksomheden

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Skrevet af virksomheden


Kontaktoplysninger

  • Unit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE, Tunbridge Wells, Storbritannien

  • 01915146510

4,5

Fremragende

TrustScore 4.5 ud af 5

406 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(406)

17.727 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Haven’t got it yet so how can I give a…

Haven’t got it yet so how can I give a review

18. august 2026
poltronesofà - Tunbridge Wells-logo

Besvarelse fra poltronesofà - Tunbridge Wells

Good Morning Cliff,

I hope you are well and thank you for your review.

We are very sorry to see that you have rated us as 1* on this occasion and are disappointed in your experience so far.

We appreciate that your order has just recently been placed with and us, and you are unable to review the actual furniture, however we do also ask for feedback regarding your experience so far.

I hope that you were happy with the service provided by the team in store on your recent visit and thank you for your order with us.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Bedømt til 5 ud af 5 stjerner

Perry and Mario bring us a years of saving up for our dream recliner.

Perry and Mario were great at communicating whilst still out delivering to other clients.
On their arrival they were pleasant and respectful.
They checked my home out before getting off their lorry and brought in the furniture in but by bit and made sure that the heavy large section came through the hallway (which was cleared of floor space for easy access) to bring into the lounge.
Both then setup the sofa recliner very easily and quickly.
I was informed that a spills what to do with the cleaning kit that was left and once all was up and running they exited out and onto the next client.
Very happy from start to finish with all staff and the quality of the fabric to turn it into a recliner is a fine job well done.
Thank you.

2. august 2026
Bedømt til 1 ud af 5 stjerner

Constant asking for feedback and…

Constant asking for feedback and subsequent reminders

24. juli 2026
poltronesofà - Tunbridge Wells-logo

Besvarelse fra poltronesofà - Tunbridge Wells

Good Morning Mr Cullis,

I hope you are well and thank you for your review.

I am very sorry to see that you found the requests for feedback to be excessive. We aim to gather customer feedback to help us improve our products and services however I understand that this can be frustrating, especially if you have received reminders also.

Your comments have been noted and will be shared with the relevant team as we continually review our communications to customers.
We appreciate your feedback and thank you for bringing this to our attention.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Bedømt til 4 ud af 5 stjerner

I was so impressed by the customer…

I was so impressed by the customer service I received by Adele she explained every detail on purchasing a beautiful leather sofa .
On walking into the store was inviting nice smell so very much to see & upstairs too .
The store itself appeared exceptionally clean & plenty to choose from .
Sue B

18. juli 2026
poltronesofà - Tunbridge Wells-logo

Besvarelse fra poltronesofà - Tunbridge Wells

Good Morning Ms Bottomley,

I hope you are well and thank you for your review.

I am pleased to see that you had a positive experience in store and were happy with the service provided by Adele. This is exactly what we would want for our customers and appreciate your feedback.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Bedømt til 5 ud af 5 stjerner

On walking through the door the staff…

On walking through the door the staff were friendly, polite and helpful. No pressure on getting a sale on the day I walked away with a Quote. A week later I revisited the store and Jamie the store manager took the order on behalf of the sales person as she was on a day off. Now I’m just looking forward to seeing our new seating couch and single seat . Great job Jamie and team

8. juli 2026
Bedømt til 5 ud af 5 stjerner

Good service throughout

Salesman was very helpful. We were given plenty of notice about delivery date and changing the date was simple. Delivery men were very efficient and cleared all the packaging away

4. juli 2026
Bedømt til 5 ud af 5 stjerner

Delivery guys were very good 1 of the…

Delivery guys were very good 1 of the guys picked up a mark on the two seater settee and reported it back on his tablet. We've also found on the the two seater settee what feels like a dent on the arm and also on the chase there is a visible thread

30. juni 2026

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere