low pressure sell, able to answer all of our queries

Excellent service in the shop when ordering. Furniture arrived ahead of schedule. Very happy with service and quality of furniture. One thing to note, on the day of delivery don't take too much notice of the tracking. I checked the tracking on the day, it stated a time slot of over an hour away so I went in the garden and ten minutes later they arrived! I checked the tracking as they were bringing the furniture in and it stated they were four stops away. The delivery guys were professional and polite and tided up after themselves. Very happy and recommend.

Friendly reception without pressurising. Allowed to view products in the knowledge that any help or technical advice was always available on request resulting in a sale.

Buying experience was great. Can’t fault the shop staff. But 4 months delivery time from ordering is just too long.

Tony at the Stafford Queensville shop was very welcoming, informative but not pushy. He demonstrated not only the good quality but also explained why he didn't think certain furniture would suit. Very helpful in all aspects of the sale.

The service was okay and the staff was helpful. Waiting for delivery.

Very polite and helpful was all ready too collect covered in plastic.

Lovely welcome by Rachel when l recently visited the Stafford Store with my granddaughter. There were lots of bargains to be had in the Bank Holiday Sale. It was great trying out the various sofas and didn't feel rushed when l found one which suited me. Rachel was so knowledgeable about the furniture on offer. Such a great service and looking forward to receiving my new sofa within two weeks.

Polite friendly delivery men

The store Manager and Carol who served us helped choose the right chair for us without pressuring to purchase.

The staff were extremely friendly and helpful. They introduced themselves straight away but left us to browse before asking if they could help.

The chair we purchased was perfect for what we wanted and we look forward to it being delivered. The only reason it's not 5 stars is because of the delivery cost, I think around £130 is too high to deliver one chair about 7 miles away.

Welcome from Rachael at Stafford store was appreciated and allowed us to browse without any pressure to buy. She completed our transaction to buy and gave us time to ask questions in a friendly manner. Post buying she contacted us with all appropiate information as she said she would do.

Visited the store in Stafford. Rachael looked after us very well and was very knowledgeable and kind. She gave us all the information we needed to purchase our new sofa. Thank you!

Staff were excellent. Very knowledgeable. Just what we were looking for

Great experience at The Stafford store. Daz helped us choose the right sofa fo our needs. Explained all the different fabrics and the pros and cons of each for what we needed it for. He kept us informed throughout the process and worked around the limitations for delivery. Thoroughly decent chap and will visit again when we replace our other sofas.

Great product at a good price.
Delivery was prompt, efficient, respectful of my home.
Very good communication before delivery

Carole the sales advisor was very helpful and explained fully the terms and conditions of our purchase. Promised a call a few hours later which we duly received.
Can't fault Poltronesofa at Stafford

Very professional and helpful as well as being on time excellent service

Bought my sofas from here 2 weeks ago. They have been delivered today. Excellent service in the shop, and the same from 2 friendly experienced delivery personnel. Very punctual. Delighted with my purchase, would not hesitate to recommend. Thank you all x

Was contacted by the delivery persons and was given a time, for the delivery. They were very punctual and I can only say that they gave an excellent service. The two men were efficient and very friendly,
Although we had to wait quite a long time for the furniture, we are very pleased with it.