Professional. Happy with choice and helpfulness..problem having to wait so long for my sofa .

Excellent service from ordering to delivery.Excellent staff, knowledgeable about the product and very supportive through the process.
Couldn’t thank you and rate you high enough!

We never got informed the night before of any delivery times after waiting almost 12 weeks for suite it arrived faulty there gap in cushion as if sponge missing and there's a gathering in the seam on cushion been stitched all wrong looks so bad how it passed quality control I dont know im know waiti g to hear back to see what you going do about it but I'm not happy oh and it arrived in a white transit van not professional for a big company

Staff interaction and showroom quality

Arrived and shown right to sofa bed. Shown operation. Picked colour and then left alone to decide. 2mins later called sakes guy over and 10min later had 12 months interest free signed and was on my way home.

Easy peavey no dramas.

Excellent showroom - very cool and had a great fragrance
Well designed layout for ease of viewing
Staff very welcoming and customer focused.
Amy was exceptionally helpful , advising on options and what furniture would suit my needs
Amy is a great ambassador for the company - very knowledgeable and helpful.

Great experience, Christine at the StHelens store was amazing, kind, helpful and respectful. I would definitely recommend

Good service, very polite not pushy. Very helpful and informative. Prompt and efficient delivery

A nice welcome in store. Professional and cheerful. Very helpful when looking round the store. Let us choose without being pushy and helpful once sofa selected.

Excellent customer service..very helpful indeed..exceeded my expectations..really good service.

Predicted delivery date from ordering 22nd May … 9 days before the due delivery date I received a text confirming delivery day was actually that day… and if it wasn’t convenient I was to reply back and reschedule… I was happy with that day…
2 days before I received a text confirming day and told I would get a text on the morning confirming rough time of delivery
The van was a little bit later then it said and I did get a phone call to say they were on their way .. they unloaded, assembled and took away all the packaging within 15 minutes…
Also received email confirmations of text messages.
All good!
Am pleased with my sofa.

We ordered 2 recliner settees on 1st Feb 2026 and was told that they would take 6 to 8 weeks for delivery, they actually arrived on 22nd May 2026!!! When the delivery men delivered the settees and were putting them together one of the settees did not have any drill holes in the centre cushion nor any fittings 🙄 so the delivery man took photos and sent them off to arrange for someone to contact me to make arrangements to sort it out, needless to say I'm still waiting !!!

No pushy salesman, no hard sell, just friendly help and advice when needed (thank you Keith @ St Helens branch!).
Plenty of choice both in leather and fabric, various combinations and all at very competitive prices.
Good after sales warranty plans available.

The delivery guys were very polite and professional. They asked how I would like my furniture positioned, then tgey went on to check everything was working (electric mover)

Christine was very helpful and friendly but not pushy. Didn’t get what I wanted at first as they had sold out. However when I went back in a few weeks later I got myself a good deal

Staff were polite and helpful without being pushy.
The sofa I've ordered is beautiful.
Delivery was fine, no problems.
I haven't unwrapped the sofa yet as I still have some panels to put on the wall on the other side of the room. But it appears to be fine and is well wrapped up

Excellent service the crew were very quick and tidy and also very friendly couldn’t ask for more

I bought my sofa from here they were absolutely marvellous. The staff were helpful, patient and professional.
We would definitely recommend

No pushy salesperson.
Explained all costs and rectified an issue we had without any problems

The showroom had a very large selection of sofas. We were left to look around without any pressure from the sales staff. When we needed assistance we received great support and advice. The process was professional and stress free. The order process was clear and delivery times accurately predicted.