Good communication. Good information. Good advice.

The Sales Team were welcoming and fun without
being “pushy”.
The range of furniture was extensive and the choice of colours was outstanding.
I usually dread having to order new furniture but this experience was the least stressful ever.

Our customer service gent Fabio was so fantastic. He gave us so much information about the sofa that we had chosen. We are so pleased. Thank you

The Sales representative was very good and helpful.

Gerald was brilliant, helped us pick the perfect sofa. No pushy sales and made sure we got it right.

Our visit was a pleasant experience due mostly to the feeling of been left to find our own way around and take as long as we wished, also particularly been helped by Gerald who was extremely helpful and knowledgeable and was on hand to answer any questions we had

The sofas were amazing- excellent quality, great fabric and what was surprising was how affordable some were. The experience was made exceptional by Gerald, who helped me choose the sofa carefully, demonstrated everything and went above and beyond.

Fantastic service from all the team at Solihull, also the sales team made you feel at ease to browse around the store ...

Sofa arm bracket on crooked even though we have only had it a few weeks told to claim off insurance!
Still awaiting £300 price match refund after weekly emails and constant phone calls!

Very friendly and helpful

Fabio offered a great customer service along with the manager and I look forward to receiving our lovely sofa

I wouldn't advise anyone to get a sofa from them. I purchased my sofa 8mths ago over £3000 and insurance was sold to me, stating that any problems we will fix no matter what , under warranty and insurance
A part started to protrude from the backrest at 8mths of having the sofa. The engineer came out and said you should sit in the middle of the sofa because you sit on the side. it is 3 & 4 seater, we can't all sit in the middle, and they would not take responsibility or fix it, even though it is under warranty. put down as invalid claim and won't take it further. Customer service told me if the engineer says invalid, then we can't do anything else
Worst customer service, would advise never buy from them. They just want to sell you insurance and take your money, but they will not follow through.
I'm taking them to Trading Standards and never buy from them again made the biggest mistake. Be warned

Went to the shop, ordered a sofa they said would arrive in two weeks. It's now been over two months, no sofa in sight. Automated system had me wait at home twice (taking two days of annual leave to do so), only to find out it was never coming. The shop blames the warehouse, the warehouse blames the shop, neither are easy to reach. They're over reliant on an automated system that clearly doesn't work. They've outright lied twice. Spoken to multiple people (1 in 10 phone calls answered) including the manager who say they'll personally sort it, but as soon as the phone goes down, they don't do anything. So currently they have over £1000 of my money, and there's no indication a sofa will ever arrive. Read the T&Cs, specifically says they aren't liable for wasted time or loss of earnings. My only option is to cancel the order, which I now feel like I'll have to do (if I can ever get hold of them to do so), and go somewhere else.

I cannot fault the delivery men, all went smoothly.

I ordered 2 sofas I footstool in October 25 I received delivery of these Feb 26 they were very eager for the sale promising this and that one was a price match if it went on sale for cheaper before delivery they would discount of the bill the difference ,in January 26 my sofas went down a £100 pound each and the footstool £80 which in my reckoning is£280 pound discount when I went in February to pay the discount had not been applied but I was promised this would be honoured and given back, stupidly I paid and I haven’t received any discount and now they are disputing it,totally unreputable company only interested in profit and certainly not customer service SCS totally let the staff down who work for them so please be aware of false promises,will not be using them again.😡😡😡
So for some reason the manager gave me a discount which I didn’t ask for then told me about extra discount if the furniture is reduced,WAS THIS BECAUSE HE KNEW HOW BAD YOU ARE AT GIVING THE Discount my order went down in the sale by £280 pounds
The manager’s discount was £180 just be honest you don’t really want to give these discounts it’s just a sales pun.

We went along to SCS to have a look at sofas and armchairs.
We were walking around aimlessly when Gerald approached us and asked what we were looking for. He then took us around the store to try different sofas and armchairs.
He was very informative and commented on how we were sitting and why they were or weren't the best fit for us. We had narrowed it down to two or three. We mentioned about needing the sofa to sit in the middle of the room so we were concerned about trailing wires. He then informed us that they can be battery operated.
Originally we were just going to get a few details and go home to decide but Gerald made us feel so confident in the choice we finally made that we agreed a sale whilst in store.
When he had completed all our requirements he went through everything very thoroughly with us before finalising the sale.
Gerald exceeded our expectations in the friendly, informative and efficient way he assisted us and I dont think we would have agreed a sale if we had been left to wander round the store by ourselves.
Throughly happy with service we received. Gerald is an invaluable member of staff at that store

I was unimpressed with the SCS delivery service.

The delivery time started around 0700-0800hrs. And kept getting moved back. They arrived 0915hrs.

Damage was caused to the property by the delivery drivers. The damage is as follows:
Front door frame chipped and scratched. Requires painting
Bi-fold doors chipped and scratched by delivery men. Unfixable.
Bi-fold door key was bent beyond use in the lock by delivery men.

All damage was avoidable and was due to lack of care and attention. The delivery team did not mention they had caused any damage, even though it must of been obvious to them that they bent a key in a lock and caused damage.

Unimpressed and out of pocket to fix the damage caused.

I have tried to make numerous attempts to get a refund on an armchair that hadn’t even began to be made and have even. Complained to customer support with no acknowledgement. I have visited the store numerous times to get a refund on my cash payment which they are going to deduct 25% off.. despite me spending another £2300 do not deal with this company they do not even acknowledge you just fob you ofc

Delivery driver is very rude he didn’t take off his shoes and bring the dirty shoes on my home carpet he is very un professional person and he didn’t wear carpet protection cover on his shoes , one driver take off his shoes and other driver refused how many germs with his shoes please take the action against that driver unfortunately I was not at home on that time other wise I will send him back I don’t bother about these kinds of peoples.

I raised the below complaint on 6th January.
I have made two further calls and been promised a call back from both the warehouse and the store.
As expected I have not been contacted.
This is another example of the poor customer service my parents have received from this company.

My parents moved into a new apartment to accommodate my dad who was diagnosed with bladder cancer.
They moved in May this year.
I visited your Solihull store with my mother and placed an order for a new sofa in March.

The sofa and chair was delivered on 8th May, to this date the sofa and chair has had to be replaced 3 times due to being faulty.

This has caused my parents an enormous amount of stress especially with their current health issues.

The third replacement was delivered and I had a call from my mother who was extremely distressed with the delivery experience.
Which left my mother in tears.

This has caused me to finally raise a complaint, to treat vulnerable people in their 80s is not acceptable.

There have been missed deliveries.
Cancelled deliveries due to an admin error where my mother was asked for payment when was paid in full.
Rude unhelpful delivery person.
Unnecessary stress.
Damage to a key by the driver.
And ultimately two faulty sofas and chairs.