We were made to feel welcome with no sales pressure. It was explained to us what SCS stocked. As it was very hot, we were each given a bottle of water. The sales person was Connor, very helpful and k... Se mere
Lokation
Skift lokationUnit G Cleveland Retail Park, Skippers Lane, TS6 6UX Middlesbrough, County Durham,, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The lads that delivered the furniture were very friendly and explained every thing there were doing then explained how it all worked thanks poltronesota .professional delivery and on time there t... Se mere
I'm terrible for remembering names however I came in with my wife a daughter the staff where amazing with my little one and the young lad that looked after us was great we told him we where moving ho... Se mere
Liked Staff in store friendly Choice of fabrics Delivery men good Sofa looks lovely Dislike Was told delivery 10 to 12 weeks At 10 weeks given delivery date week ahead so paid off sofa bala... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om poltronesofà - Middlesbrough
Skrevet af virksomheden
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Skrevet af virksomheden
Kontaktoplysninger
Unit G Cleveland Retail Park, Skippers Lane, TS6 6UX, Middlesbrough, County Durham,, Storbritannien
- 01642 779150
4,6
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Clearance bargain
Clearance bargain, can’t go wrong. Salesman great.
20. juni 2026
Uopfordret anmeldelse
Sofas
Conner the salesman was very helpfull put us at ease when deciding which sofa to buy lots of sofas to look at very friendly no pressure put on us to buy
16. juni 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Very friendly staff and very helpful
9. juni 2026
Besvarelse fra poltronesofà - Middlesbrough
Ciao Mrs Southall,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us on your recent visit.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Besvarelse fra poltronesofà - Middlesbrough
Ciao Kate,
Thank you very much for speaking with me this morning.
We really appreciate your feedback and I will ensure that this is passed on to the relevant teams as this does help us to improve our customer experience moving forward.
Thank you for your order with us and we hope that you have a lovely weekend.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Priory G 70.
The delivery of my furniture went very smoothly no problems .the men who did the delivery and assembled them did a very good job.
10. juni 2026
A good experience
The sales rep was very good, friendly, helpful and patient.
He explained everything then left us alone to choose and was not perturbed when we asked more questions or asked for clarification
Delivery came one month earlier than promised
7. juni 2026
That’s how to do it.
Right from first ordering our new suite everything wet as smooth as clockwork. When the suite was delivered it came on time and James and Lewis were very polite and friendly, they took all the packaging away with them and were very careful when bringing the sofa and chair in. TOP MARKS EVERYONE.
9. juni 2026
Great options friendly helpful staff
My wife and I visited the Middlesbrough store and were made welcome with an explanation of how the store was laid out and how the various options were available. Having chosen the sofa we wanted we were helped with the options and the order process. Staff very helpful. Looking forward to delivery of our new sofa. Thank you.
2. juni 2026
Visited store to ask question about…
Visited store to ask question about finance Paula answered all questions about products in the store.She helped us choose the furniture we wanted and went through all options very informative and very pleased with service
30. maj 2026
Wrong specification of sofa delivered
We had no problem at all when looking around the showroom and selecting our sofa - the sales assistant was very helpful.
However, the wrong sofa was delivered. We had requested one with a footrest, and it was delivered without.
We have since been told that there is nothing that can be done as we should have checked the order confirmation.
The order confirmation uses lots of abbreviations (how would we know what they mean?) and does not even give the name of the sofa. It has a photo of a sofa which, at quick glance, looks like the sofa we ordered, unless you look closely for the specific differences.
Very disappointed as this was not a cheap piece of furniture, and will put us off using SCS again.
30. maj 2026
Besvarelse fra poltronesofà - Middlesbrough
Ciao Julie,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am very sorry that you were disappointed in your furniture and that this is not as expected when it arrived with you.
It is noted that you have spoken to the store who have reviewed the details and confirmed that the furniture is correct as per your order document.
Again I am sorry for any upset caused and that this outcome is not what you may have hoped for.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Absolutely brilliant service
Absolutely brilliant service - i was kept informed about my delivery throughout. The delivery men where very careful & polite.
2. juni 2026
Purchased sofa
Purchased sofa, that went fine, promised delivery following Friday never turned up. On complaining promised refund of delivery charge, still waiting over 2 weeks later.
Perhaps spend less money on silly TV ads and more on customer service !
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra poltronesofà - Middlesbrough
Ciao,
I hope you are well and thank you for taking the time to leave us your review.
At the moment due to no account details being provided i am unable to review your account to look into the refund you had discussed with the store due to the delay.
Please reach out to the store your order had been placed with for this to be looked into further or please feel free to contact our Aftercare department on 0191 731 3300.
Kind Regards
Poltronesofa
Social Media Team
Fabulous sofa
Helpful staff not pushy very genuine lots of choice of style size colours and fabric and leathers .usual wait for it to be made and delivery went very smoothly with great delivery team phone call on the day giving times of delivery and all done with no rubbish left behind . I would recommend them to everyone
28. maj 2026
Excellent service
Got warning when settee due for delivery,Guys were very good who delivered it.Took about 3 months from ordering to delivery but were wane it would.Overall well impressed from start to finish
21. maj 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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