It seems leaving a review on here is the only way that SCS customer services will respond. My parents spent over £2000 with you in SEPTEMBER and they still do not have a sofa. Customer service are non existent. The branch staff don't think you're a customer worth talking to once you've already paid. Is this company using customers money to prop up their finances? How do we get a refund? Is the ombudsman or the media the best way to pursue this? SCS seems to have an active TikTok account, maybe that is the way forward these days. Either way, I would love to hear of a customer receiving what they have paid for in a state that is fit for purpose. Next steps, small claims court.

Really polite , love how they treated my home by putting rug down to protect my carpet also taking the rubbish away , lovely chaps , thank you

The salesman Peter was very helpful and knowledgeable .The sofas are of good quality and decent priced we were very impressed

The Sales Assistant Pete Smith was extremely helpful and informative.

I was very satisfied with the help given to me when I was purchasing 2 recliners. I was given plenty of time to try all the ones in the shop and help was given to me about the functions of each one so that l could decide which one suited my requirements.

Promised to deliver by Christmas and still no furniture. Tried to ring but 118 minute wait time.
No updates or explanation of delay.

Ordered a sofa and snug sold it as delivered before Christmas end up getting my money back and a hard job to do so left us without sofa for Christmas and no explanation on why the sofa never arrived would jot recommend once they have your money there not interested avoid !!!

The staff was very welcoming and polite, helpful took more time to explain without rushing.

Excellent service. Omar served us got a drink also was very at his job. Thank you x

My sofa has arrived a month late! The communication has been rubbish from day one (but that is another story). The sofa finally arrived this morning and one of the delivery drivers (Mussie) wouldn't listen to instructions and has taken a huge lump out of the corner of my kitchen wall trying to ram the sofa through a gap that didnt fit. Following damaging my property Mussie asked if he could use my toilet!
So now I have a damaged wall a dirty toilet and sofa that has been taken away for SCS to have another think on how they are going to rectify this rubbish service. I gave the dimensions for the openings to the sales man at the time of purchase. What I dont understand is the sofa is smaller than the opening size, so why couldnt it fit?? One incompetent Mussie? The other delivery driver was pulling his hair out trying to give Mussie instructions!
And I've been told by Loughborough SCS that if the sofa still wont fit (after I gave them all the dimensions) my property being damaged and arriving a month later together with the poor communication/customer service I will have to pay up to £200 for a SCS technician to come out dismantle the sofa and build it in my living room........ Yeah right!!! Appalling service.

I recently received my new sofa from SCS, and I couldn't be happier with the entire delivery experience! From start to finish, the process was seamless and stress-free. The delivery team was incredibly professional and punctual, arriving exactly when they said they would. They handled my new sofa with the utmost care, ensuring it was placed perfectly in my living room without any hassle.

The communication from SCS was top-notch, keeping me informed every step of the way. The delivery team was friendly and efficient, making the whole experience a pleasure. My new sofa looks fantastic and is exactly what I hoped for. I highly recommend SCS for their exceptional service and dedication to customer satisfaction. Thank you, SCS, for making this such a positive experience!

The men who delivered the furniture were very pleasant no bother at all thank you.

I was informed of all terms and conditions, my experience from start to finish was excellent.

At shop level couldn't fault the issue is with the aftercare will never buy a sofa from scs again choose our sofa in april 2014 it arrived in June to find that it was faulty and needed to order a new arm which we had to wait nearl10 weeks for this absolutely ruined the new sofa feeling as all we could see was the fault when the new arm arrived the guy came to fit it and it still wasn't right when we said to him it still wasn't sitting right his response was well nothing is perfect which I found shocking he said someone would be intouch 2 weeks went by nothing spent hours trying to contact them ect finally made contact to which I was told someone will be intouch within 24hrs as they thought the issue was solved again 9 days later absolutely no contact made feel absolutely fed up my husband has heart issues and can't take the stress so I'm trying to do it I'm getting to the point we're I hate the sofa I loved and wanted because of all the issues we have had so people please don't get ur hopes up with scs as they will be absolutely treat u like poo as soon as ur order and money is been taken

Michael at the loughbororough branch was so helpful he was not pushy looked a quite a few sofa but liked the first one said I will think about it went back Sunday and ordered there was a deal for free delivery and 20 percent or the three and two seater sofa

I was advised at Loughborough store I could cancel order within 5 days, went to store following day to cancel and I was provided with number to call.
Called SCS head office first thing Monday morning 18/11/2024 and I was told I couldn't cancel... the corner unit is too small for my property

An amazing experience from start to end. The store team were great on explaining the different options available and helping me to select the perfect sofa for me. The delivery crew were also amazing. They rang and gave updates on their time of arrival. The job was completed quickly and with care. Would highly recommend SCS not only for the lovely sofas but also for the wonderful crew, Carl and Stephen, who delivered them.

I gave a date 4 weeks ago for my suite to be delivered. The suite has been in storage at the local store for two months. I checked today to ask what time the delivery would be only to be told that they had no record of any delivery. The delivery date has now been put back several days which leaves us with nothing to sit on. The call centre for customer services is also closed all day which is a Monday

Still disappointed no response - they have my money they don’t care now . Lots of other furniture suppliers like Furniture village and DFS offering lower priced products better quality. Think before you order from SCS. Speaking from own personal experience.

My experience with SCS in Loughborough was a good one. The sales staff were helpful, without being pushy, ordering was straightforward and payment terms flexible. The delivery date was as indicated in store and I was kept informed of the progress of the delivery on the day. The real time tracking was helpful. The delivery drivers were very friendly. My only negative was that I had to re-arrange the initial delivery date on the phone, I was told to call back in a few days but a second date was arranged without consultation and I had to take time away from work to be available