Our experience with SCS has been absolutely awful from the very beginning. When we went to the store, the staff were extremely friendly, offering several deals and encouraging us to place the order the same day before the “offer ended.” We even explained the exact measurements and layout of our home because we were worried the sofa might not fit. Both the manager and the salesperson repeatedly reassured us that there would be “no problem,” that the sofa was curved, and that it would “slide into the corners easily.” Unfortunately, all these reassurances turned out to be completely false.

When the sofa was delivered, the corner piece didn’t fit. The delivery team didn’t try any alternative approach, didn’t test the other section, and just took the whole sofa away. We then had to pay £220 to have the corner dismantled and reassembled inside our home. On top of that, we were told completely different things by different people: first that all parts would be delivered together, then that they would come separately, meaning we now have to take two days off to receive both pieces. The communication has been chaotic and unprofessional throughout.

Then came the biggest shock — the colour was wrong. The salesperson clearly entered the wrong code, something we as customers cannot check. Thankfully, we took a picture of the colour on the day of purchase, exactly as their staff advised “to compare when the sofa arrives.” But when we reported the issue, the person who placed our order was conveniently “off,” and no one could help. The store manager then told us to accept the entire sofa in the wrong colour first, and only then they would “see what can be done.” Completely unacceptable.

After paying £220 already, we were then told we would need to pay another £220 per section to dismantle the rest of the sofa, even though none of this was our fault. All the “offers” they gave us in-store are now meaningless because we are being charged extra for a sofa that is not even the colour we ordered.

And to make things even worse, what happened today was the final straw. Since SCS did not call me back yesterday (as they promised), I phoned them myself. I was told that the complaint had been sent to head office, but head office is refusing to agree to a colour change, claiming the colour on my receipt is what I ordered — even though we have photographic proof of the correct colour taken on the day, exactly on their recommendation. The staff told me they are “not sure what the decision will be” and that I will only get a clear picture once head office responds. When I asked again about the sofa not fitting into the house, they dismissed it, saying “that is a separate issue” and that they cannot address that until head office decides what to do about the colour mistake. This has been the most stressful, unprofessional, and frustrating experience I have ever had with any furniture company. I will never recommend SCS to anyone. Their customer service is terrible, their communication is nonexistent, and their handling of mistakes is appalling.

We placed our order at Fosse park.Ash helped us with our order and gave us an excellent service. We initially had a delivery booked 2weeks ago, however our sofas were taken back by the delivery men as they could not get the sofa into our lounge. We were very disappointed as they made no effort in trying to get the sofa into our lounge and just gave up. We called the store and spoke to Ash who advised we should rebook the delivery and will get the men to dismantle the sofa to make it easier to get through. We were also advised on several options before we get the sofas redelivered which we were not really happy with as we are in a new house and told we may have to have our stairs/banister cut for sofas to get in. We were hopeful that the sofas would get in if the right team of delivery men came along and dismantled.
Today we had 2 great delivery men come Dale and Steve who came in assessed the area and talked it through. They were very positive and reassured us that they will do everything they can to try and get our sofas in. They did a great job and finally our sofas were in. Thank you so much for a great job and your friendly manner. Well done !

We had a sofa off of SCS ,when the guys came they did not speak. When one of them had his back to me and I asked him to move the settee a bit to the right and under his breath he said the f word. They also damage the arm. I spoke to scs store where we purchase this from and the lady said this is normal when people deliver items ,that they do not speak.when they finished they just held the phone out to me to sign without saying a word.

The process & timings were excellent, the delivery team was also excellent and extremely efficient, however I was lead to believe when ordering in the store in Leicester that the battery pack was included with the Sofa's. I've now found out I never ordered them so they were not included. I feel I've been mislead, the call center lady that I called was not a customer friendly person & has advised me to purchase one from Amazon!!!!!!!!!!!!!!!!!!!

The delivery men were polite, very efficient and did an excellent job for us. Thank you!

Awful communication. Happy to take our money in store, first red flag: told us to take photos of our references rather than issuing any actual paperwork?

No communication on the booked day of delivery so I called the logistics team (as couldn't get through to the store despite multiple attempts) - only to be told the store had cancelled our order with absolutely no communication! The logistics team couldn't tell us any more so had to travel into the store.

We returned to the store immediately as they haven't issued a refund and they refused to reorder and honour the price we had originally paid. So we will be ordering a sofa with another company!

Still waiting on a call back from SCS to discuss when our thousands of pounds for a sofa that never arrived will be returned... I am sure I will be raising with my bank next week based on SCS communication skills. I would strongly recommend going elsewhere - or pay on credit card (luckily we did) if you do buy outright as I can't imagine how we'd get our money back otherwise!

My sofa was delivered today by SCS and I’ve got to give credit where it’s due — the team turned up early (yes, early… I nearly fainted), called ahead, and handled everything like absolute professionals.

They brought the sofa in carefully, no wall scrapes, no drama, set it exactly where I wanted it, and took every bit of packaging away. The sofa itself looks even better than it did in the showroom — solid, comfortable, and exactly what I ordered.

It’s rare these days to get service that’s on time, respectful, and done properly from start to finish, but SCS genuinely delivered. Would happily buy from them again.

The delivery arrived at the time stated. Both delivery men were curtious. They installed our new furniture quickly, professionaly and without any issues whatsoever.

Nearly a year since this nightmare began. I ordered a sofa with promises and reassurances to celebrate the end of chemotherapy treatment (also had to take ill health retirement, so thought I would treat myself)
All I can say is the one I ordered in the showroom was comfortable and well made. Sales staff very charming, although a lot of mistruths were evident in hindsight. The one that was delivered made me feel like I was going crazy.
Thankfully I had 2 independent witnesses that could assure me I wasn't imagining the difference, I went back to the store to check measurements etc, I was informed that they had stopped making/stocking the Gosford sofa as it wasn't in line with their new image and were only selling high quality furniture going forward. I have completed the complaint/appeal process and had no joy. Currently pursuing small claims. I have a very poor quality sofa, padded and propped up with extra cushions as the seat pads are so thin, its now impossible to sit on for any length of time as it is so uncomfortable. The quality/stitching/alignment is shocking. Its a constant worry - I've had an independent upholster report which has confirmed it is not fit for purpose and a quote to make it comfortable by replacing the low grade seat pads, and adding foam pads to support the fibre fill back seat cushions. They can build castors to make it a regular height. All of this on a 4k sofa? Its so frustrating
I am deeply upset by it all but so relieved that a professional tradesman can verify that its not me, or indeed I'm sitting on it wrong, (as suggested by the inspector sent from SCS).
Please be very careful and be aware that the showroom model is totally different from the one that is supplied. Very disappointing and led to enormous levels of upset and stress.

******Update - The reply from SCS - fancy being disappointed that I expected to sit on a sofa. -

Lynsey from the Social Media Team, your copy and paste standard reply is not a credit to your company.***************************

The delivery crew were professional and curtious on the day of arrival. Thank you so much for your hard work, much appreciated.
Thank you also to Abdul and co in the SCS showroom for their input in helping me with measurements etc and your kind conversation.
The settee looks fantastic and it makes the room look so much like the home that I want for my son now he no longer lives with us.
Your all fantastic !!

Everything from start to finish was a faultless experience. Delivery date was bang on. Jack at the Leicester store was extremely helpful and knowledgeable and the delivery men were absolute stars. Thank you everyone. Will definitely be recommending you.

Very good service in store with the Leicester Store Manager Ali, and equally good delivery service from Rob and Kyle

Excellent service from Craig and Jake, thank you very much. They phoned 30 minutes before arrival to advise time of delivery, were very professional, polite and efficient. They took all the packaging away and made sure we were happy with the positioning of the sofa before they left. Brilliant service thank you.

The store at Fosse park was very helpful when choosing my sofa also Craig and Jake the delivery team were fantastic

Fantastic service with Jag and delivery,
Delivery guys were very respectful of our new home, very polite,

Excellent customer service at the shop. Delivered on time. Notification of delivery very efficient. Swift delivery driver polite and efficient. Photographic evidence of the delivery taken during delivery.
Would recommend this shop and service.

Well done delivery by Carl and Marc! Early, quick and professional! We are really appreciate it!

When we ordered the footstool in May, we were given an estimated delivery date of the 15th of August.When it had not been delivered by the 17th of September. We called into the shop and asked for an update.
The salesperson emailed to ask for an update and said she would get back to us. Nobody ever contacted us to say sorry for this delivery problem and it finally was delivered on the 10th of October.
ScS obviously didn’t give us good customer service.

PLEASE AVOID THEY TREAT CUSTOMERS LIKE DIRT AND CONSISTENTLY MISLEAD AND LIE

Bought a sofa and paid a deposit and from that point it was an awful experience. They regularly arranged delivery and cancelled on the day with all sorts of stories lol
Pressured us for full payment though if wasn't due until the sofa was delivered within 3 days and then pretty much cut off communication.

Ignored complaint requests and even a freedom of information request which is well law to respond and action.

The sofa came months later than planned and us lovely so 1 star for making a good sofa but in terms of everybody who works for SCS out of the factory I've never dealt with such underhand people. Please save your self the stress and buy elsewhere.

Prediction they'll respond to this (well maybe) saying they'll look into it. It's all a front. Done that like 10 times and then once in private conversation they do nothing. You live and learn I guess.

Steve & Dale were both friendly and efficient when making our delivery.