Wide range of designs to choose from. Thanks to the excellent customer service of David and patience we finally made our decision. Delivery first class being kept informed and furniture being set up q... Se mere
Lokation
Skift lokationUnit 5 Queens Drive Retail Park, Queen's Drive, KA1 3XF Kilmarnock, Ayrshire,, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The staff were amazing and so helpful . However i thought one side of my sofa was dirty / soiled by people sitting on it . Not obvious under showroom lights . The delivery guys didnt get the electr... Se mere
Virksomheden har svaret
I hate being chased in a shop by salespeople (I end up just walking out), so being left to interact at my pace was brilliant. The service provided was insightful and really helpful, which made our mi... Se mere
The sofas are very comfortable and feel very good quality in terms of workmanship, material and overall appearance. Only black mark was that there wasn't enough feet, so the delivery guys had to use t... Se mere
Virksomhedsoplysninger
Om poltronesofà - Kilmarnock
Skrevet af virksomheden
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Skrevet af virksomheden
Kontaktoplysninger
Unit 5 Queens Drive Retail Park, Queen's Drive, KA1 3XF, Kilmarnock, Ayrshire,, Storbritannien
- 0191 731 3300
4,8
Fremragende
2 t anmeldelser
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A well deserved 5*
We had to wait 12wks for delivery on the new sofa.
However it was worth it the quality and being able to choose the fabric and colour was amazing.
The communication on delivery 🚚 was very good you can live track on the day Delivery Drivers Lucca and ? unpacked and built the recliner sofa and chair.
A well deserved 5* all round Thank you
28. juli 2026
The suite is exactly as I ordered and…
The suite is exactly as I ordered and it feels good to sit on. The staff in the shop were very helpful and I was given lots of choices and time to decide on final choice. The staff who delivered the suite were very helpful, they set all up for me in the places requested.
1. august 2026
Great easy process helpful staff
28. juli 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Poor communication re delivery dates
Poor communication re delivery dates. Text message sent to my husband. We were on holiday with no phone signal so picked this up too late to amend delivery date. We had to rely on family to take delivery.
All packaging has been put in my bin, filling it up meaning if we have any cardboard or paper we will have to visit the tip.
30. juli 2026
Besvarelse fra poltronesofà - Kilmarnock
Good Afternoon
Thank you for taking your time to share your feedback with us.
I am sorry to read that there was poor communication received in regards to delivery dates and understand the frustration of being unable to pick up the text message received in regards to delivery due to being away. I am sorry for any inconvenience that this caused especially with having to rely on a family member to receive the delivery on your behalf.
I am sorry for any inconvenience caused by the drivers not disposing of the packaging correctly or taking this away with them. We will raise this with them.
Kind regards,
Lauren - Poltronesofà at ScS
Social Media Team
Good service
From visiting store to delivery of sofa everything went well. Staff were helpful without being pushy. Delivered within agreed timescale. Will use again.
23. juli 2026
First class service
First class service from Lee in Kilmarnock, genuinely took an interest and helped us with different options. Thanks so much Lee.
30. juli 2026
The staff where very helpful
The staff where very helpful, had a pleasant manner and professional also the showroom is well presented.
Staff informative and explained everything well.
I would recommend to family and friends.
29. juli 2026
Biggest selection colours and fabrics to choose from that we have seen…
Wide selection of sofas to choose from and biggest selection of colours and fabrics. Staff were very helpful.
23. juli 2026
Besvarelse fra poltronesofà - Kilmarnock
Good Afternoon Margaret,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
I did attempt to contact you today to discuss your review to see if there’s anything we could have done to make it a 5-star experience.
If there is anything we could have done better we’d really appreciate your feedback.
Many Thanks,
Lauren - Poltronesofà at ScS
Social Media Team
We entered the store in Kilmarnock and…
We entered the store in Kilmarnock and instantly felt the lovely atmosphere. Lee approached us a few minutes later and assured us if we needed any help or information he would be delighted to help. We were very impressed with his knowledge so much so I bought my sofas.
25. juli 2026
Lee was very helpful with our choice…
Lee was very helpful with our choice and supplied us with all the information we needed.
21. juli 2026
Besvarelse fra poltronesofà - Kilmarnock
Good Morning Mr Scott,
I hope you are well and thank you for your positive review.
We are pleased that you were happy with the service in store.
I have tried to call you today, it was just to ask if there was anything we could have done differently to make it a 5-star experience, If so, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Lovely warm welcome but allowed to…
Lovely warm welcome but allowed to browse at your leisure and when assistance required very helpful, competent service from staff
27. juli 2026
Excellent service and customer care
Excellent service and customer care, great range and fabulous finance options
11. juli 2026
Happy shopping experience.
The number of different styles of sofas/chairs and accessories was very good. They were positioned in such a way as to gain an appreciation of how they might look in place. Staff were available to answer questions and allowed me the time to make decisions without rushing me. They were very efficient when processing payment and explaining terms for the products I purchased.
18. juli 2026
David from the Kilmarnock store was…
David from the Kilmarnock store was exceptional
He went above and beyond to help us get a recliner as quickly as he could and was very caring and helpful to accommodate our needs as our father was in a wheelchair.
Thank him for his efficient caring service
26. juli 2026
The delivery guys were professional and…
The delivery guys were professional and took all rubbish away, built sofa where I wanted it
25. juli 2026
Great service
Great. Delivery was seamless. Got delivery date one week before night before got time slot beteeen 7am-12. Was given one hour slot in the morning of delivery crew phoned 10 minutes before they arrived. There was also a link to check where crew were. Guys were great polite and courteous. Very happy with our purchase ftom start to finish
25. juli 2026
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