Lee was a standout salesperson. Not at all pushy and genuinely tried his best to find a sofa that suited our needs, he spent a lot of time with us. He sold us a sofa in the end in which when we originally looked at we could not see being the right one for us, when he showed up the features and the fabrics/colours available it was perfect. It hasn’t arrived yet but we can’t wait! Thank you Lee!

We ordered our sofas back in January.

We were told that our sofas would be delivered April 26th, shock horror the day before we were told that the delivery would be delayed due to “supplier issues” we disposed of our old settees as it made delivery easier for your team. When we were given a new date of the 30th April we were relieved that we did not have to wait too much longer as reading reviews on here gave us nightmares! Seems to me our nightmare did indeed come true, 2 days before delivery we were sent a message to say our sofa was on the way to the distribution centre, within hours we had another message to say that actually the sofa was again delayed until 12th May.
SCS, where is my sofa? Is it in the distribution centre or not? Seems to me you don’t know your arm from your elbow. We have now had another lovely message from yourselves to say our sofa will hopefully be in the distribution centre on the 26th May, I won’t hold my breath as frankly you have been as useful as a chocolate tea pot up to now. You have given no explanation as to why the sofa is so delayed.
My question to you, if I was to delay delivery dates like you have, would I be charged additional on top as it is an inconvenience to your company? I think the answer would be yes. So why are you allowed to keep moving the dates back?

If your customer service team would pick up the phone, people would not have to add reviews on these sites as we would be getting some type of answer. We have been told we can not cancel our order until 28 days after the original delivery date, which would be the start of June. I’m guessing the sofa will be delivered before then as you won’t want to loose that money 🙃

Disgusting behaviour from a big company.

Stay away from SCS.

I purchased a sofa set in February 2022. 12 months after, the armrests of the sofas went down and cushions went down also. I filed a complaint and engineer came out to look. Engineer inspected it and advised would liaise with the boss for next actions. I then received a call advising they would replace the cushions and that I should call them when they arrive to send an engineer to repair.

Engineer came out to repair the cushions but when I asked about the armrest repair, the engineer advised to call back to get that repaired as he was only notified of the cushions.

When I called SCS to get the armrests repaired, they advised they wouldn’t and gave plenty of excuses why they couldn’t. During this time, I have also noticed the springs of the sofas on the floor and stitches have also come out too.

I keep complaining but not receiving any reply.

Salesman Lee was brilliant to deal with. From the first meeting till the end, he was very supportive and real with us. He is a great example of an excellent a sales person. He advised us well and looked out for our best interests. Him and the sales manager were a factor on why we was happy to purchase products from Scs. I hope Lee gets the recognition he deserves.

Lee, who helped me when I visited the store in wednsbury , West Midlands..was very helpful with his advice , and informative.. about all sofa's I choose to look at.
Prices for the all sofa's and chairs were very competitive..
I was happy with.my purchase.
I await for my delivery of sofa and chair.

Date 25th April
Time 1120 am
Trying to arrange alternative delivery date,as one given coincides with our holiday abroad ..been waiting a total of 4hrs over 2 days for customer services and still no answer ...we have been told we face an additional charge of £150 if we are not able to take delivery, hence the need to re-arrange ....on another note the delivery date has been surpassed from when we ordered our sofa in store by over 3 weeks ...SCS ...ONCE BITTEN TWICE SHY ...WHOLE SERVICE IS SHOCKING

Lovely lady served us at your store juntion9 Wednesbury . Couldn't do enough for us . Very pleased.

My wife and I visited your store at Wednesbury.
The staff were very friendly and had good knowledge
of the products.They informed us that an Italian Company had acquired SCS and they were happy about it.
We ordered a leather 3 piece suite and would visit the store again when we require any further firiture
and

I was told I would be contacted in 7-10 days regarding sofa/chair due to being faulty no one been in contact went to j9 was told someone would call guess what no call went to j9 the next day told someone would call guess what no call went to j9 again told someone would call you guessed no call. For 3 days someone is supposed to be calling me and also calling me today still nothing. Absolutely no customer care all sitting around chatting no apology for no contact by phone/email only correspondence I’ve received is for payment 😂😂😂😂

Well couldn't of asked for a better experience buying our new sofa from SCS ...
Lee our sales assistant was absolutely fantastic! Lee wasn't one of those pushy irritating sales assistant.. he really was friendly and extremely helpful making sure we understood everything double checking every detail ... Lee helped us choice the right combination and colour for our needs making the whole experience simple and stress free ... extremely thankful for that I would 100% recommend SCS thank you Lee

Lee was great. Really helpful and informative but not at all pushy. Plus he makes a great brew. Really happy with the service.

First rate visit to store, not pestered by staff instead helped through the process to make the right selection of furniture.

Great communication - pleasant friendly delivery guys who got the job done quickly and efficiently - fantastic service - thank you!

Myself and husband were looking at new sofa suite. Lee was so pleasant and informative. We were so impressed we did end up buying 2 sofas. It was a really lovely experience. Lee went above and beyond, he wasn’t pushy like a lot of sales people. He gave us time to think chat and decide on exactly what we wanted. Even after we left my husband kept saying how nice Lee was.

A lovely sales lady from Cardiff in your Wednesbury store was very helpful, and not at all pushy

No faults with service gentleman most polite

Bal who helped us was very efficient I hope that the after sale will be just as good

Was helped by Brenda was very helpful told us what material sofa came in colour it came in could not have asked for anyone better put us at ease would ask for him if ever we need anything again

Your employee instore couldn’t have been any more helpful. Think he was named Bal. He’s a credit to you. Good variety of sofas and price ranges too.

SCS drivers Kevin and Paul very polite and friendly they both went out of their way to make sure the armchairs were able to be delivered as a bit of a tight squeeze did an excellent job of removing all packaging and left no rubbish behind. Definatly a 5 star service, thank you