Excellent delivery service. Kept informed all the way with frequent updates by text and email. Delivery date confirmed then given a 7-12 estimate the night before followed by a one hour slot update before 7am on delivery day. Tracking link given and a phone call when leaving last drop . Very helpful team who unpacked, assembled, tested and explained electrical power system. Very good after sales from Ipswich store who ensured we received after care kit and insurance details. Very Happy to recommend unreservedly.

Very nice and pleasant manager at the shop in Ipswich and very helpful. Would shop there again.

The staff were lovely, really friendly and helpful, they made us feel like valued customers. The sofas were exactly what we wanted and so much cheaper than we expected.

Customer service was excellent

The sale person was very polite very helpful and most of all made us feel welcome

Dear Lynsey,
Thank you for your response.

You state that the technician found no structural faults. OK. However, I, your customer am totally and utterly disappointed with my purchase and I say that it’s not up to my standards and expectations.

You are a large company. I do not believe that it is not in your power to accept this return and give me a full refund. I am a newly divorced woman, who has moved into a smaller house and tried to buy a lovely new sofa for that new home. The pain it has caused is very real and therefore in my opinion, your consumer, it is not fit for purpose.

PLEASE can I ask you to indulge me and my request for your assistance. I cannot afford to keep this sofa & chair as I need another one that doesn’t hurt my back/legs/neck. I would really appreciate your help.
Plus, according to the Consumer Rights Act 2015, you can give me a full refund.

Please help me.
Warm regards
Rachel Whitman

Further to the below and your response, sending out a technician was a complete waste of time knowing the sofa and chair were not damaged. You are still obliged to assist with customer satisfaction and in this case I am not satisfied. SCS have ignored the problems that the sofa has caused me as previously mentioned and that the sofa cannot be used. The store offers a one year guarantee and as the furniture has caused so many ailments and as a result cannot be used I would like a full refund and for the furniture to be collected asap. I will be taking this further if you are not able to offer a resolution.

I have received sofa and armchair which have caused me nothing but agony. I have explained to the store where this was purchased,chronic back and neck pain, numb bottom and lower back, pins and needles in my calves and feet. The sofa is rock hard and nothing like the one that I tested several times in the store. Customer service has been appalling and have not responded to one of my emails to offer assistance. I would like some help to get a full refund and collection of furniture as unable to use. I would not choose SCS again and I would not recommend them to family and friends. Their sales team were excellent but other than that a disgustingly poor after sale care.

Absolute joke! Ordered a sofa first week of January eat. Delivery 10-12 weeks. Delivery confirmed for Saturday, they turn up and “try” to get it in the door. With two young children I am trying to keep them busy as well as take delivery. Looking back on video doorbell they tried once and one angle before giving up. We have a standard size front door and a larger than most hallway. I was told we would have a call in 24 hours with options for redelivery, we are 36 hours on, no call or contact. We have tried calling SCS four times, emailed and still not hand a response. The store we bought from is currently closed due to premise changes, there is no indication of when this is reopening or where! Currently we have paid a sizeable deposit, have no sofa, no idea where it is or when it might be delivered. Insult to injury the glimpse I did get, pretty sure it has not been made on the fabric we chose in store so that could very well be the next issue should we ever get any kind of sofa. With two young children this is less than ideal. Our first and most likely last experience using SCS and unlikely to recommend to anyone. On sale we were assured a family business takes care of its customers. Not by ours and many reviews of experience.

*Thank you for your reply, finally a response! Email and details sent over via email within an hour.

Had only one sofa delivered second left at depot. Was told it wouldn't fit through my door, they didn't even attempt to try. I've been left with nothing to sit on. Been trying to contact customer service last 3 days,no answer. Wrote an email no response. I don't know what's going on with my sofas, had to wait weeks to receive them as it is. If I don't get a response soon I will not accept them and cancel payments and shop somewhere else. DO NOT SHOP AT SCS

3 hours early had to leave work in a rush and cancel meeting, rude drivers, demanded water, argued with me.4 seater would not get through door and I said it would and guess what it did and told the defect would.be reported on the delivery note and not on there. Have picture of delivery and ring doorbell footage of driver. Also have had to pay £129 more to get sofa delivered than that was quoted as store not open and other store looking after queries could not help.

Very helpful service also the guys where very helpful and polite

I only received 1 sofa from an order of 2 even after I was assured the day before that both sofas were going to be delivered. It's near impossible to get hold of anyone, often getting a call back a few days later.

On time, helpful and polite
Delivered by Bonaci

Ordered new sofa 28th October 2024, with estimated delivery 31 January 2025. So far there have been 5 delays to delivery, and latest date given is 26th March 2025. Am now close to cancelling the order due to totally unreasonable delays, and will do so if not delivered by 26th March. Was twice quoted in-store £50 to remove my old sofa, which they would arrange. I’m now told, by company HQ (as local store is closed for refit), that it will in fact cost £109.99, and I have to arrange that myself! I’ve spent countless hours chasing SCS over these problems, all-be-it having been given a couple of discounts along the way, so far with no positive result regarding delivery, and have often been faced with different information being provided by staff in store and HQ customer support. All of this amounts to worse than appalling service, and I now deeply regret choosing SCS for my new sofa !!! I hate having to post bad reviews, but the company’s performance in this case has left me little option.

Response to SCS reply to my review 13/03 -

Your response to my 1 star review is totally under-whelming! In view of my appalling experience so far, you cannot surely have expected any more than 1 star, and to refer to ‘any inconvenience I may have suffered’, after I have made it obvious that I have suffered massive inconvenience, involving many hours of my time, over several months, seems to indicate that SCS simply don’t care how their customers feel about their experience! I would have expected, if SCS really do care, and at the very least, that in view of the confusion you created over the cost of removing my old settee, you would have agreed to do that at no cost to myself, but apparently you are not prepared to do so – says it all really!

Further update 13/03 - Received e-mail from SCS today, requiring payment, and stating they will deliver on 29th October LAST YEAR! This is my reply to that message -

Not only did I pay the balance 2 days ago, but you seem to believe that you are time travellers and can deliver my settee on 29th October LAST YEAR! This is the second time that you have sent me this total rubbish, and when combined with the 'absolute hell' you have put me through in trying to get my settee delivered, since ordering it on 28th October last year, involving no less than 5 delays to the delivery date and it still hasn't appeared, and complete confusion over the cost of removing my old settee, I am at the end of my tether with SCS, and the sort of company you seem to be, which appears to be a total shambles in which the left hand has no idea of what the right hand is doing!

Purchased a single electric reclining chair back in November, was notified in advance of delivery date, communication was excellent via text and email in the lead up to delivery day. On the morning of delivery Bonaci crew called prior to arrival and were very efficient and polite.

Super helpful, very considerate delivery guys. Took everything away, even plump the cushions.

Great customer service

Made the mistake of getting a sofa without seeing the sample book, apparently Mocha is grey according to scs and NOT a deep brown like it says in the Dictionary! Now nobody wants to know, I'm stuck with a sofa and footstool I don't want and the pleasure of paying for it for the next four years! AVOID

3/3/25 so they responded to trust pilot only to ignore me again. NEVER purchasing from here again.

Easy access to furniture. All good products.

My experience was absolutely amazing very good service so . so friendly great staff went over backwards to help you and to get you what you needed as well. The guy that served me he went above and beyond to help me and get what I needed. He really need to be valued in your company. I would highly recommend you. I’ve used you several times before not only for sofas but for carpets as well.