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Poltronesofa - Grimsby Anmeldelser 1.673

•
TrustScore 5 ud af 5

4,8

Møbelforretning
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Lokation

Skift lokation

Units E & F Alexandra Retail Park, Corporation Road, DN31 1SG Grimsby, Lincolnshire,, GB

•
01472 243030

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The salesman was very polite and courteous . He was very knowledgeable He explained all elements very well. He put together some prices for us as we wanted the sofa in a different colour. Unfortunat... Se mere

Bedømt til 5 ud af 5 stjerner

Chose a lovely green leather suite. Lady who served us was polite and knowledgeable. Explained all the different options and without any pressure

Bedømt til 5 ud af 5 stjerner

So sorry but we have forgotten the wonderful salesmanship name . We were very impressed by his professionalism he wasn't pushy, he explained everything to us. Went through everything we needed to kno... Se mere

Bedømt til 5 ud af 5 stjerner

From first arriving at the store looking for a small sofa bed greeted with a helpful member of staff called Wayne the service was first class no presure they had plenty to choose from upstairs i... Se mere

Virksomhedsoplysninger

  1. Møbelforretning

Om Poltronesofa - Grimsby

Skrevet af virksomheden

Poltronesofa

Visit Poltronesofa
Poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.

Skrevet af virksomheden

Kontaktoplysninger

  • Units E & F Alexandra Retail Park, Corporation Road, DN31 1SG, Grimsby, Lincolnshire,, Storbritannien

  • 01472 243030

4,8

Fremragende

TrustScore 5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 4 ud af 5 stjerner

SCS sofas

Very professional from start to completion.

29. maj 2026
Poltronesofa - Grimsby-logo

Besvarelse fra Poltronesofa - Grimsby

Good Afternoon,

I hope you are well and thank you for your review.

Thank you for the lovely feedback following your recent visit, we are pleased that you had a positive experience.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Lynsey - Poltronesofa at ScS
Social Media Team

Bedømt til 1 ud af 5 stjerner

Very disappointing service

After waiting another two weeks without a sofa as delivery was not as informed I then took a full day off work as delivery was in the daytime and it arrived at 7pm!! So,lost a full days pay (The delivery men was really good but I could tell they was very overstretched) after unpacking the suite we find that the legs are a different colour to the chair and footstool and the recliner chair has no power pack so I am unable to use this, trying to get through is a nightmare as no option to press for customer care so on hold for over half an hour, eventually get through and I have to send an email with all the same information on that I had just told the aftercare team…. I despair and feel very sceptical on this being resolved quickly. (But I hope I’m wrong) it wasn’t the experience I wanted although the Grimsby store staff was fab!

28. maj 2026
Poltronesofa - Grimsby-logo

Besvarelse fra Poltronesofa - Grimsby

Ciao Pam,

Thank you for taking your time to leave us a review.

I am very sorry to hear about your experience and understand your frustration regarding the delivery and issues identified with your furniture upon arrival.

While we appreciate the wait felt longer than expected, I can confirm your order was delivered within the estimated timeframe outlined within our terms and conditions in your order confirmation.

I do apologise that the delivery itself arrived later in the day than anticipated, particularly after you had taken time off work.

I am pleased to hear the delivery team were helpful, although I am sorry to hear that there were issues with the furniture, including the mismatched legs and missing power pack for the recliner chair.

We appreciate how frustrating it must have been experiencing delays contacting our aftercare team and then needing to provide the same information again via email.

The request for photographs and written confirmation helps ensure the correct parts and resolution can be arranged as efficiently as possible, however we understand this added to your disappointment with the overall experience.

I do hope our aftercare team are able to resolve these issues for you promptly and improve your overall experience moving forward.

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

Bedømt til 4 ud af 5 stjerner

Great service, but felt like we we're being followed

Staff friendly and helpful on arrival, asked if we had been to the shop since the takeover and explained what sofas could be fitted with which fabrics. Then went on our way about the store. Sofas were all lovely and plenty of room to get an idea of how it would fit inside our own home.

Only issue was that every 5 minutes, or every time we moved to look at the next sofa, a member of staff would approach and insert themselves into the conversation or ask a question. I had expressed multiple times that I was only interested in looking at that moment, and when we were ready to purchase we would come and find them. Despite this, they continued to follow us through the store on both floors.

When we returned the next day to finalise the purchase, we were looked after by a different member of staff. Same shadowing as the first day.

However, the purchase process was quick and easy. Took no more than 10 minutes to enter and double check the entire purchase and be sent confirmation emails.

Would've been nice to be offered a hot drink and one of the tote bags during our purchase just to make the experience a little more enjoyable, but overall not bad.

Hoping the quality continues when our furniture arrives.

28. maj 2026
Poltronesofa - Grimsby-logo

Besvarelse fra Poltronesofa - Grimsby

Ciao Ollie,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback following your visit to store.

We really appreciate your comments and are pleased to see that you had a positive experience in store.
We always appreciate feedback that can help us to improve and I will ensure that this is passed on to the store.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Bedømt til 1 ud af 5 stjerner

My sofa is damaged and I’m waiting for…

My sofa is damaged and I’m waiting for someone to contact me after filling in the form

28. maj 2026
Poltronesofa - Grimsby-logo

Besvarelse fra Poltronesofa - Grimsby

Ciao Lyn,

Thank you for taking your time to leave us a review

I am sorry to see that your sofa arrived damaged that you were still awaiting contact after filling in our online form.

I have looked into your account and can see that an appointment has now been booked for a Technician to come to your property.

If you require any further assistance please do not hesitate to contact our aftercare team on 0191 731 3300

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

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