Very good customer service in store very helpful and explained everything
Nothing was a bother

Good - Great experience from the shop. The fella that sold us the sofa bed was very knowledgeable, approachable, patient while letting us choose fabric colours, and he got us a very good deal including an extended warranty and free delivery. The sofa bed is great.

Bad - The entire delivery experience. I took a day off work on the 22nd of April so that I was available for the planned delivery. It never arrived, even though the tracking said it was coming. The tracking just kept adding on an extra hour as the hours in the day passed. Eventually, I got a text from the driver at the very end of the day stating there had been a miscommunication between managers and the delivery wasn’t coming. Apparently there wasn’t enough room in the van in the morning and that a manager had decided not to inform me. Why on earth that manager thought that was a good idea, I will never know. That was a full day of lost earnings and just a complete waste of a day sitting about waiting for no good reason.

So the delivery was rearranged for the following week. The lorry arrived. But the team (of 3 guys) were unwilling to drive the lorry over the short bridge to reach my house. They were also unwilling to carry it over the bridge from the road, stating the wee sofa bed was far too heavy for them to carry. Thankfully, I have an old pick-up truck, so I could at least get them to load on the back of it, so I could drive it up the track. I couldn’t believe it when they didn’t follow us to the house on foot. I looked down the track and they were back in the lorry and away. My wife and I were left to struggle the thing into the house. We had to take it apart, rebuild it and dispose of the packaging ourselves.

The sofa bed is great, we love it. But the delivery experience was absolutely terrible. We were lucky we were in a position to manage it on our own, and had a pick-up truck available. Otherwise we would have no option but to send the sofa bed back for a full refund. If you have any access issues at all, you must contact the shop and/or the delivery company beforehand and make sure the delivery team have a plan and are willing to make the effort. Our access bridge is solid but that didn’t make a difference on the day.

Shirley made us feel welcome without any pressure. She was that good we bought 2 suites . Excellent service in the Glasgow store.

Was assured sofa came in sections & would fit through standard door, it doesn't. Had to buy a 2nd hand sofa as had nothing to sit on. Delivery guys were worse than the chuckle brothers, tossing sofa all round my garden. Customer service, non existence. Branch manager, downright rude. There is an SCS complaints group on FB that has more than 11,000 members, most of whom are currently going through the small courts for a refund. Absolute shambles of a company.

The moment we stepped into the store the environment was very welcoming. A bright, well laid out store that smelled luxury. We were greeted by Tom and Steve who were very knowledgeable about their products and gave us advice when needed. We didn't feel pressured or rushed. We were offered coffee while we looked around. Tom processed our order professionally and made sure we were happy with all details throughout. We are very excited to recieve our new sofa. Would recommend SCS for anyone looking for a good quality, comfortable sofa!

Sales person couldn’t have been any nicer and assisted us well.

On delivery the couch turned up damaged , still waiting on a phone call in regards to this and sent numerous emails no response .

Warranty company have been in contact and they are hopefully going to sort this for us however I can only describe SCS as a disgrace here once it’s sold it’s sold that’s my understanding of them !

From start to finish the delivery men were great)they had a really tough job getting the couch into the flat entrance door but managed after some perseverance,

Excellent sales staff, not pushy gave you time to choose the right sofa for yourself
Excellent delivery and after sales

Wonderful delivery guys. Bang on time and very efficient delivering the suite and setting it all up. They were brilliant

Staff are very friendly and easy to work with when picking the correct suite for me. Pierce in the Drumchapel store, who helped me was a breath of fresh air. Very knowledgeable, efficient, courteous, attentive and welcoming. Had a lovely time in store. Would definitely recommend this store.

While shopping for a new sofa we received first class service from Pierce. Not only did he let us browse freely but he answered questions and provided helpful advice throughout the whole process. There was never any pressure and we initially left the store without making a purchase. We were so happy with the service provided that we returned to the Drumchapel store from Troon to place our order, bypassing our local store. Pierce made the whole process seamless and his knowledge was second to none. I would highly recommend SCS to anyone looking to purchase their new sofa, there are endless options to browse.

Lovely guys, they brought in a rug to stand on. They were quick. Efficient and respectful.

The customer services was second to none, Pierce was great with time for us to look at different suites and different colours

We ordered a 2 seater reclining sofa with 2 armchairs on 8th. February. The expected arrival date to ScS was 16th. May.
Yesterday I received an email advising me that there had been an update to my order and I was asked to use the "Track my order" tool on the ScS website. When I tried to do so both yesterday and today I received the message "Oops! Our robot isn't able to answer that query at the moment! Rest assured we have our customer support team ready to help, please give us a call on 0191 731 3300"

I phoned that number at 10.05 this morning and waited 10 minutes listening to the same repetitive message. There was also an option to leave my number so I then took that option. I waited for over 20 minutes but had to take my wife for an appointment. At 12.15, by which time I had returned home, I received a call from ScS. There had not been any calls recorded on my phone when I was out so it took ScS 2hours and 10 minutes to deal with my call.
That level of customer service is, frankly appalling. In order to be constructive can I suggest that ScS sack the robot and require whoever is responsible for customer service to up their game by either answering calls quicker or give the customer some idea of the waiting time before ScS can deal with the caller. By any definition having a customer wait for over 2 hours before their call is answered does not substantiate a claim that the team "is ready to help"

Great customer service, friendly staff in the store giving me advice and support when selecting my new suite. I was told roughly the expected date for delivery. I was then contacted as promised the night before with a time slot. Then on the delivery day I received another email with a more specific time. This was so helpful.
The 2 delivery men were polite and friendly. They brought my suite into the house with care. Removed all the packaging and confirmed with me where they were to be placed. They both worked very well together as a team.

Great salespeople (not), cant wait to arrange the sale and get £5k from me with smiles all the way. Delivery service is a non existent joke. Suite arrived at SCS distribution centre over 6 weeks ago and I am still awaiting home delivery. No emails, text or calls giving updates. Try communicating. No communication channels. No phone numbers given out. Emails repeatedly ignored by customer service department and Glasgow manager. SCS Tracker system ridiculously states suite due to arrive at distribution centre on 6TH FEB!!!!!! I drove a 600mile round trip on 29/03/24 and the store manager was less than helpful but delighted to pass the buck onto the distribution centre. Ignored my request about the process to raise a formal complaint. I will be using every available online resource to inform the buying public of this deplorable service. SCS distribution centre passed the number of the courier to me who has had the suite FOR 9 DAYS. They cant even give me an answer. Well eventually got a response with a couple of hours of this post !!! See below. Tries to pass the buck to the courier and states the delivery was outside their normal delivery area. What the UK mainland??? First mention of this by them-wasn’t talked about when they took my £5k. No mention either of the breach of the agreed delivery date of 7 March as printed on the order form. If you think Im going to waste my time dialing that ridiculous phone number or emailing that address then forget it. Ps SCS what is the contact details at head office for registering a formal complaint?

Sofas delivered and assembled with care by Willie and Dougie. Staff in store (Neil) very useful and appreciated the service not being pushy

Wide selection, very helpful staff

products were very good and sales person made the experience easy and hassle free