I have never taken the time to leave a negative trust pilot review but I cannot take the misery any longer.
We ordered sofas on the 4th January, we spoke with the lady in the Farnborough who told us 4-6, most likely 4 if we sign there and then. These sofas were needed for an 80th party for my mum and I was clear of that. "100%, I promise you will have them by then" it was 8 weeks away, so I took her at her word. When the contract was printed it came as 8 weeks, I foolishly thought they were hedging their bets and it would still be 6 weeks. What a fool I was.
As agreed we arranged our old sofas to be collected by the council the week before delivery. Once this date was booked for and paid for our expected date changed. I thought I would speak to someone, but the answer phone message tells you there is a 300 minute wait.- yes 5 hours on the phone to speak to someone. Want to email them don't expect a response any time within 2 days. When you finally get through you get told yes it will be the new date on the system but the contract allows for 28 days worth of delays. So basically tough.
When you check your order, just when you think you are within 2 weeks of your order it will update to another date 10 days away every Wednesday afternoon.
We get told of a confirmed date that won't change, wait another 2 weeks, we will get our sofas 14 weeks later, all we have to do is pay the balance. 100% confirmed delivery, I will book my last days holiday of the year to make sure I am there.
48 hours later after they have all our money, we get a text message to say we won't be getting our sofas after all.
We try to call and wait for an hour an also request a call back, completly ignored.
It feels like the company is going bankrupt and just trying to rinse me of my money knowing they are going under, I never have had an answer to why it is delayed.
I wish so much I never set foot in the store.
They have the worst customer service, they have lied at every stage of the process. They take your money but only give you broken promises. I can get similar sofas delivered in 4 days, why does it take over 14 weeks to make a sofa in the UK.
Just steer well clear, unless you like being ignored and lied to.

Edit.....
After 1 week.
In the words of Pink Floyd
Hello? (Hello, hello, hello)
Is there anybody in there?
Just nod if you can hear me
Is there anyone home?

Attentive and informed staff who were not pushy, gave space and time. Patient and explained the range of choices. Altogether a pleasant shopping experience.

David was very tentative and found the sofa for me.
Friendly service, sorted fairly quickly, explained all that was on offer and I was very happy with the whole experience - Just need to wait for my sofa to be delivered and hope it is as good as the service was purchasing it.
After a month, was told I had to choose an alternative fabric !
29th August- 5 months on- finally received my sofa, no reason given for delay, tracking info just kept moving further away. Had to threaten to cancel order in the end. Darden called once and said he was embarrassed to make the call, suggested some recompense, but nothing seen yet. Suggested delivery of 23rd Aug, I then got a text on 21st to it was booked for 2nd Sept. I called again and said 29th or cancel. They agreed 29th.
Delivery day finally arrived and the guys were fine but left the wrong one after me asking if it was correct as had been so long since ordering. I checked details and it was definitely wrong, then got a call to say they found mine still on lorry when they got to next job so had to come back to change over. Was relieved to see the right one and have something to show for the full amount of money paid to them back in March. Not a good experience- If I had known it was going to be this much hassle, I would not have purchased from them - very disappointed
Thought I might have received a response to my review update but not a word from any of them, no recompense as mentioned for waiting 5 months for my sofa! Not even an apology for reason , they clearly don’t care about customer satisfaction once they have your money…..
S0062-1000218844

Delivery guys were fantastic.
Very polite and nothing was too much trouble.
They went to a great deal of trouble to make sure nothing was damaged and we were happy

Great delivery service and sales, the bit in the middle could use work

Delivery arrived on time. Very good crew knew what they were doing assembled the sofa and removed all packaging. A perfect job, well done!

2 very tidy and professional deliver drivers. Set up our new sofa and made sure everything was working correctly and no rubbish left behind.

Terrible company bought a leather sofa 8 months ago gone blotchy. They are trying to say the don't guarantee the leather appealing. Company sent 6 messages on web chat no response 3 times tried to call on hold for over 3 hours worst company on the the planet

We visited the Farnborough store to look at buying 2 new sofas, Borak came to greet us and took us to what she thought would suit us. She was very informative and patient with us. So we did decided to go with the Cleverly sofas with the. Carousel on each sofa, however when we got home we realised that having two the same with carousels would be to big for our room. Any how we returned to tge store the store the next day a d changed one of the sofas without the carousel. We must say that everything wasn't a problem and the chap today just changed over the order and finance agreement, it was Boraks day off. We can't praise the Farnborough store enough, all the staff there were very friendly a d professional with us, so 5* to everyone.

Kept me updated on time of delivery, very pleasant, friendly young men. Very efficient & polite. One very happy customer

All went plan. Delivery drivers Rich/Dgan very efficient. Sales guy at Farnbough site excellent

Damage to new door

Damage to Sofa

Experience good from our 1st visit to the SCS Store in Farnborough, customer service good from the salesman there. Delivered on time from what was quoted at time of purchase. Delivery guys very good. had no trouble getting it into our home, very clean, tidy and respecful , kept us informed of their ETA.

Excellent from start to finish, knowledgeable staff,helpful.
Delivery service was great, updated regularly,arrived when they were due, unpacked sofa and built it speedily and took all packaging away.
Thank you.

i can not log into the link you sent please email me a new one please, as damage to sofa and no electric lead, i demand compensation as i have worked hard to remove all the dirty marks.. emma

Good communication, punctual, courteous, neat & tidy, efficient.

Never had any such worst experience with Sales staff at SCS Farnborough with rudeness in dealing with any customer.

SCS staff will refuse to (have no information) tell you when your item will be delivered (after paying full amount about £1600 in my case), even after 15 to 20days of buying item any communication. Tried calling several times customer care, waited in call for close to an hour just to speak to someone and call back option will get you a call only after 2 days.

When you send a written complaint to customer care you will never receive any response. It's very hyped up brand with no professionalism while selling, communicating and delivering - if you are a buyer looking for good/professional customer experience and timely and seamless delivery SCS is not the right shop with my bad experience.

The sales guy tricked me to sign on a large text-box on an ipad asking if I like this item please sign, he will not tell or explain/hint me of any underlying clauses. Especially when you are genuinely very busy person and will definitely miss clauses later you will be treated like you are criminal, they have shown that expression while speaking with me instead of feeling ashamed that they can't tell approximate date when they sold it to you even after 15days of payment tells hight of unprofessionalism. I don't recommend SCS to anyone in my friends & family. This is not a rant from me but my experience.

Delivered finally after a month a damaged product two days ago, one leg of the sofa is broken and upholstery/cloth was torn a bit as the unprofessional delivery folks dragged the item on a rough floor without any protection.

Went into your store today and was assisted by your sales representative Boroka Sebesi. She was very professional and extremely helpful and made us feel very assured with our purchase. She is a credit to your store.

The drivers were 5 Star, the recliners are wonderful, however the two seater has no cable and plug to be able to use our Electric Recliner BAS-986-988

A tear in our Italian leather sofa was detected just as installation was being completed. Nevertheless, we accepted it on the grounds that a repairer would be sent out. When the repairer came, they concluded that due to the location of the tear, that it couldn't be repaired. We got our sofa in Oct 2024 and as of today, I am still chasing SCS to find out about compensation. I have even been back to the Farnborough store but to no avail. How very disappointing!