Very clean and fresh on entering with genuinely welcoming staff that didnt rush for a sale ,at dragonville durham.
This gave us time to chat privately about our needs and when staff were required - no problem and knowledgeable about the products.
Only 1 thing which i would like to have seen , dowloaded the app that was spoke about for the sofa and chair in store as its not visualy promoted but im sure the delivery guys will assist with it
Other than that minor thing . I would say excellent and a pleasure

Purchased 2 sofas in july2024. We are moving and need to dismantle them. Popped into the Durham shop where we purchased them, which is now Poltronesofa,.Explained to the 2 female assistants we needed advice, to be told new company, don't stock them anymore. They have a sales aftercare service, but no help whatsoever. Disgraceful service. Both need training , and management should be available. Tried to ring in, no way possible, not a good way to run a company.

Absolutely excellent service quality merchandise carol fabulous customer service Durham would not go anywhere else delivery lads excellent 👍 well done 👏

Delivery lads excellent thank you very much, set everything up and removed any packaging. Great communication for the delivery time. Thank you

From start to finish with delivery outstanding, and the delivery men were so professional, thank you.

Comfortable chair. Delivery staff courteous and helpful. Very happy customer

Delivered before estimated date.delivered with care by a friendly and helpful team Jake and Kai.they set up my suite in the exact place I wanted it and tested the electronics before leaving.first class service as always.

Durham SCS. Me and my partner bought a recliner sofa in-store. When the sofa came it was not a recliner. We used the customer service email and online form to complain and have had no response. We then went in store and the sales assistant agreed he had made a mistake and would order us a recliner sofa as a replacement. He later, rang my partner to say his manager had not approved the replacement so we would not get a recliner. We have since complained to multiple email addresses and even wrote letters with no response and it has been a month. I am not the only person with this experience. The customer service is appalling and I will not be purchasing from them again!
Edit due to reply: All complaints (emails, online form and letter) are in the account holders name so there is no excuse for a lack of response. As stated above we have been in-store and were told by the sales assistant we would receive a replacement and he admitted fault. Not one complaint email or letter has been responded to. What can we do to get a response to our complaints?

Delivery was earlier than stated, the guys were efficient and friendly.
I have one issue. We paid an additional £49 for a care kit and we have not received it. I can see from the POD that was emailed that the care kit is on there and I have signed for the delivery, however I was only given a blank screen on the device to sign, I couldn't see an itemised list of what I was signing for. My husband has called in at the store (Team Valley, Gateshead) and advised that we did not receive the kit. I hope to get a call from them in the next day or 2 to go into store and collect it

Two lads Ronnie and Dalton delivered our new couch and single today. They were good craic, fast and efficient while taking time not to damage anything too. The tracking feature that is sent to you on the morning is brilliant and gives you a bit of peace of mind for if you need to nip out. The couch and seat themselves are very well made and high quality. Very happy

The two delivery men were fantastic. They were friendly polite and completed their opening boxes , clearing away all cardboard rubbish etc placed sofas where needed to be situated and asked if they needed to do anything else for us . Cannot praise them enough .

The sofa was unpackaged in the van so by the time in was in the house it was dirty but my main concern was that they had no idea how to even wire the sofa up or how it worked and we didn't recieve a manual so we are having to figure it all out ourselfs. Then then told me I would have to spend even more money on some gliders for the feet as the sofa will damage my flooring but wasn't told this on the day we purchased this sofa.

The Two lad's were very pleasant and respectful worked tidy, were on time.

First of all, I never give anything 5 out of 5, cos no one be it personally or a firm are perfect. Saying that, our experience with SCS, both in the shop to delivery to aftersales has been second to none. I'm no good at names, but the salesman was friendly, polite and knowledgeable. Delivery was quicker than expected, and the 2 lads who brought it, top notch. It had to be stripped down to get it upstairs, but nothing was a problem for them. Totally satisfied with the whole experience.

The quality and design seems to have vastly improved over the last 12 months and there were several styles that we ended up choosing between.
The showroom staff were helpful without being pushy, and the order process was straightforward.
The online tracker to see the progress of your order is a great idea, but in my case nothing was updated after the initial order was logged so it was not at all useful in practice.
The delivery men were polite and respectful and set everything up and tidied up the packaging afterwards.

Have no complaints about the service, phoned ahead and were polite and friendly, arrived at the time they stated and even with the horrible weather they were friendly and respected the home when entering, exiting and building the sofa, cleared up all rubbish after and explained about the sofas and maintaining them, very happy with the service given in store too, polite, friendly and informative about range of products they offer and had no problems answering my questions even over the phone.

Regular updates on delivery.
Driver called as promised..
Arrived on time.
Very pleasant to deal with and knew what they were doing. All completed in good time.
Tidied up the bits and pieces.
To be commended

Good customer experience lady new her stuff fast delivery and fantastic delivery lads very knowledgeable about product
Altogether a easy great experience

Incomplete delivery, was advised to pay before delivery which I did, at NO TIME was I advised that delivery would not be as ordered!!!
Delivery lads were not aware that order not complete, was necessary to accept chairs as no furniture and as in my 70s not willing to continue sitting on the floor untill when ever, lad did point out could be another 2 to 4 weeks.
Company should have at least the curtesy to inform customers, and not expect full payment for items that are not going to be delivered!.

We were kept up to date with the time of our delivery from the drivers once and the rest on their tracking which was good. There was one guy unpacking in the back on the truck as it was raining and one bringing the pieces into the house and putting the sofa together. I offered to fill their refillable travel mugs up for them as the weathers not great and was told they’re not allowed to accept anything from their customers. Such a shame as they were running an hour late due to the guy bringing the pieces in having to train the new guy he was working with and I’m sure a coffee would have been welcome. This is where the good part ends. After the sofa was put together, they left. The sofa is a recliner and wasn’t plugged in and I wasn’t shown how to use it. I know the guy says he has 3 minutes to put each seat together but surely making sure the customer is happy is a big part of the job. I then had to mop the rear porch floor, kitchen floor and lounge floor as there was mud and grass right through. One of the guys used the loo and the mat was filthy, but, the worse bit was he’d left urine drips all over the toilet seat, that is just uncalled for and a total lack of respect for anyone’s property