The ordering process was simple and straightforward at the store in Derby.
Delivery date was given and I was able to amend the date to suit my work shift pattern.
The delivery date was confirmed by email and text message given for tracking information.
The day before the delivery date I was given a 5 hour window slot then on the day confirmed with a more exact timescale witihin 1 hour of arrival do the crew.
The delivery crew were extremely attentive and professional.
The driver Kondwani and porter Sean were exceptional.
Sean asked to check the access to the property and they were very careful once carrying the sofas and footstool.
Would 100% recommend SCS to all my friends and family after today.
The delivery crew are a asset to SCS.
Thanks Gentleman.

Great customer service. The staff were very friendly and Aziz was a great help in helping me find the right sofa and gave great advice on how to look after and and get the most out of the sofas which I purchased. Would highly recommend to anyone looking to by quality sofas

Comfortable and size is good
Service was good

Very helpful

The salesman. We had previously bought a sofa 9mths before & he was so helpful.
The only disappointment is it takes so long for delivery.

Staff member greeted us on entry to store and gave us a complete overview of what t o expect

The salesperson Calum was very helpful during the sale and demonstrated a typical sofa bed in action.
He took us through the sales process very efficiently and met all our requirements.
The sofa bed arrived as promised this week and the installers were very efficient and took great care in taking it upstairs, fully assembling it and gave us a good demonstration of how it worked.
Very pleased with the final product.

Professional friendly staff and display off sofas and choice of covering fabric and leathers bewildering. Very hard to make our final our final decision.

Delivery was on time .very well done. Sofa bought in without damage to it or my home .put together carefully. Both men were very curtious and polite helpful and friendly. Overall a very good experience.

The minute I walked threw the doors I was made welcome. I had a very good experience with all staff. They was there when I needed help and the rest of the time I was left to browse without being over whelmed by staff. I would recommend any one to use this store . Staff were fully aware of the products . They answered every question I had. Thank you poltronesofa

we had chairs deliverd they arrived on time they did not take long to assemble dean and james was very polite well pleased my sister and husband has brought two sofas from you now

I came into Poltronesofa Derby not knowing what I wanted or anything got welcomed my Paul amazing knowledge very professional helped me find my right sofa he explained everything and took his time very happy with my experience and I’ve got my sofa :)

Calum was very good and explained everything clearly.

The salesman was very helpful, I got a good deal thanks to him

Ant gave us a great great welcome. Spent time showing us a variety of options that met our specifications and taste. For each was able to talk knowledgeably about the product, its options regarding getting it into our property and the choice of fabrics. We were so impressed we bought a sofa!

Yes guys was helpful but I hate the fact the minute u walk in door they are there jumping on ur back don't give u chance to look properly.

The whole experience was great from start to finish the man that looked after us went above and beyond his job he stayed 3/4 off an hour after closing time and was so helpful a credit to the company would definitely recommend it to anyone 👍

Thank you,from coming and choosing my furniture it has been excellent service. Pete the salesman was very patient and Paul and Marvin the delivery men where lovely. So I will be telling anyone that wants any new furniture to come to you.

Very polite staff
Amazing shop

The place is welcoming and l managed to get what l wanted , the team was very helpful , They are taught to listen , which is amazing skill . I am a happy customer