I recently ordered a sofa from SCS Dartford and the entire experience was exceptional. The range of designs and colours at SCS was impressive, and I found the perfect piece to match my home.
I also want to give a special mention to Em. From the moment I walked in, she was friendly, knowledgeable, and very thorough in explaining the options, materials, and delivery process.
I would highly recommend both SCS for their high-quality furniture and Em for her exceptional service. A seamless, pleasant experience in store and I can wait for the sofa to be delivered.

Very good service

The settee arrived’nice and early in the morning of 24 march ; Had a call to say would be a 15 minutes delay.But wasn’t a problem:The problem came when the foot of the settee was broken when getting into the house:Can appreciate it was a very difficult angle:But these are professional :Very Apologetic and have said there will be some one here tomorrow to fix it :

EM was so lovely. Great consumer service. Lovely sofa Great price

Our delivery was scheduled to arrive between 08:10-08:40 but lorry arrived at 07:20… excellent service

The delivery people were very polite and helpful answered all our questions fantastic from start to finish

Very polite sales man he let me browse in my own time then when I wanted assistance he was very pleasant and helpful. And I bought 2 3 seater sofas.

Great furniture, great delivery!

We went to the Dartford branch twice; once to see the sofas, compare prices, and see the fabric for ourselves, and the other occasion to order 2 sofas. The salesmen were very friendly but not too pushy, and I would have given them a five star review.
But when I received the order by email, we noticed that the sofa legs hadn't been ordered with castors on them. The same day as we ordered the sofas, (20th January), I used the same email which the salesman had given us, to say that the sofas should have been ordered with castors.
I received no reply or acknowledgement, so 4 days later, I tried to phone scs, again using the number on the card which salesman had handed to us. In the morning, I hung on for around 45 minutes, and then hung up. I was reassured by the automatic message that scs would phone me back. After around 3 1/2 hours, I tried the same number again, because nobody had phone me. Again, I hung up because I got no reply, reassured by the automatic message that somebody would phone me. Now it's 11 days after our original order, and I have no reply to my email, and nobody has phone me. Who knows what the sofas will look like!

I was left to browse at my own pace. When j decided the guy in the whole was really nice and helpful.

Expect delivery dates to be cancelled. Waste time on phone only to be given incorrect information and sent back a forward to other departments unnecessarily. Don’t bother with contact forms/email, they never get answered. Customer services very poor and untrained and will give you the option to cancel as a solution

Greeted from entering the store and given full attention from start to finish. Assistant was friendly, honest, patient, knowledgeable and made me feel valued as a customer. I left feeling confident that I had made the right purchase. Assistant’s name was Larry.

Em the sales assistant made the whole experience perfect and she was so helpful. Thankyou Em

Not got the sofa yet but the salesman was very good.

Was very disappointed that we didn’t get free delivery as it was advertised on your website site and on tv at time of purchase. Advert VERY DECEIVING Need to be looked into 😡

⅞will tell you
When its deljvered

Brilliant customer service who were very attentive.

The staff were really friendly and good fun. No pressure. Great advice. Good products. Great prices and pleasing offers

All the staff interacted with my wife and myself the member off staff who helped us with getting a new sofa was very good he new what we was looking for buy making use fill convertible and talking and not putting pressure on us what sofa to have it was the fist time we have been to ScS we definitely go back again in the future

Great customer service however I now believe the price has dropped since making a purchase AND it now includes free delivery which I had to pay for. I think the staff should have made me aware of this. Very disappointed.