The shop took two payments for the item. I've been waiting over two weeks for my refund which i need. Not much help from anyone. Definitely not happy with scs at all all im seriously thinking I've ma... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We saw a sofa we loved and the salesperson was very helpful and knowledgable. Answered all of our questions and gave us all the information we needed. Gave us full confidence in our purchase.
Good experienced sales staff. Giving us time to make decisions without being too pushy. I Was able to delay delivery without problem, and given several options for a new delivery date. Delivery guys... Se mere
Not only was I taken care of but unlike many other furniture stores, there was no pressure, there was room to really decide if I wanted it and this really allowed me to see if it was right for me. Ser... Se mere
Virksomhedsoplysninger
Om poltronesofà - Dartford
Skrevet af virksomheden
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Skrevet af virksomheden
Kontaktoplysninger
5B Prospect Place, 0, DA1 1DY, Dartford, Kent,, Storbritannien
- 01322 299980
4,5
Fremragende
1 t anmeldelser
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We was not pressurised in any way the…
We was not pressurised in any way the show rooms are well lit and very spacious all questions we had was answered in a understandable way
27. maj 2026
You're staff at the Dartford shop were…
You're staff at the Dartford shop were very helpful
27. maj 2026
EXCELLENT SERVICE
EXCELLENT SERVICE , HIGHLY RECOMMEND, DELIVERY AND INSTALLED BY VERY PROFESSIONAL STAFF.
23. maj 2026
The staff were very helpful
22. maj 2026
Good instore experience.
Good instore experience.
Excellent delivery service and great sofas.
Very happy with my purchase.
9. maj 2026
Brilliant experience at Dartford Branch
From the moment we entered the shop the experience was lovely. We was not pestered just approached to say that they was available if we needed any assistance. Andy at Dartford was extremely helpful and knowable.
20. maj 2026
Fantastic device and advice from Larry
Fantastic device and advice from Larry.
Professional un pushy and friendly
14. maj 2026
Em was really lovely gave us all the…
Em was really lovely gave us all the information to make a choice, gave us room to explore the showroom but always being close by to keep in touch. Nice and easy experience thank you very much Em!
13. maj 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Besvarelse fra poltronesofà - Dartford
Ciao Matthew,
I hope you are well and thank you for your 4* review.
I have tried to call you this morning to see if you have any feedback that you would like to provide, to help us improve and achieve a 5* rating. If so please feel free to email us at socialmedia@potronesofa.co.uk.
We would love to hear from you.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
The members of staff were so helpful…
The members of staff were so helpful and had all the information we needed and very pleasant
6. maj 2026
The gentleman serving us was very…
The gentleman serving us was very professional and pleasant. The delivery time of circa 12 weeks spoiled the experience.
Need to do better with delivery times.
7. maj 2026
Besvarelse fra poltronesofà - Dartford
Ciao Kevin,
Thank you for taking the time to leave us your review, I hope you are well.
We are pleased to see that you were happy with the service in store and found the team member to be professional on your visit. This is exactly what we would want for our customers.
I am sorry that the delivery lead time is longer than you may have hoped for. Our furniture is all made to order and so we do provide an estimated arrival date to our Distribution Centre.
As soon as the order is ready then we will reach out with the first available delivery date.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
A delightful experience at Poltronesofa
When I walked into your Dartford branch I was met by two male staff reps who were very friendly and helpful and not trying to push their agenda upon myself.
I found their behaviour calm and easy to converse with and felt so comfortable I returned the following day and purchased an Armchair.
Sorry i have forgotten their names
Thanks guys again
Steve
7. maj 2026
Visited 2 stores, what a difference.
Visited 2 stores.
First one (Thurrock, Lakeside) was way too pushy and I head 'Italian Leather' about 20 times.
Second store (Dartford) was much better. Seemed to get it right and did not hound us.
Guess where we bought the sofa.
It's a shame that the pdf invoice emailed to me did not actually say which sofa we bought. So I had yo phone abd check. When questioned the store rep. just said "yeah it always comes like that, we complain but nothing ever happens".
6. maj 2026
Besvarelse fra poltronesofà - Dartford
Ciao Tony,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience in our stores.
I am vey sorry that you found the team in the Thurrock to be pushy on your visit. This is not the service that we would expect for our customers and I will ensure that your feedback is passed on.
We are pleased that you had a positive experience in Dartford and thank you very much for your order with us.
We hope that you will be happy with your choice when this arrives with you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
When I ordered the sofas at the…
When I ordered the sofas at the Dartford branch I explained about the access to my property.
So when the delivery date came and all was going well I got rid of my old sofas so was clear for delivery.
Driver called 20 mins before arrival so I informed them with direction for delivery, but got reply that the vehicle was to big to get to the delivery point, with this I gave them another option to park a little further away and walk round with a trolley, there was 2 delivery persons with a trolley but they refused to attempt delivery within the lines of health and safety, but my original furniture was delivered this way before with no problem.
The driver then said would be returned to Basildon dept and will rebook in a smaller vehicle, I called the Dartford store but the response I got back was not really any help and was told I would be contacted by a manager but never got a call.
A few days later I got a email to say going to redeliver on the Thursday, called the contact number to say that no one would be at my property on that day, and I was still awaiting for a manager to call.
Again I was ignored and the deliver just went ahead, so I luckily was able to get my neighbour to get entry to my home,
Again the driver messaged me approx 20 mins before, but the time came and was contacted again from driver saying he could not deliver due to access as was sent in a larger vehicle again.
With this I contacted the manager at Dartford expressing my disgust in the service, the manager who was the only one that apologised and looked straight into it, she called me back and the only way I could get my furniture was to get a courier to deliver it from which I had to pay and claim the money back from a link online from which I may add ive still not received.
So overall the service has been the worst ever, no customer service just didn't care,
25. april 2026
Besvarelse fra poltronesofà - Dartford
Ciao Lee,
I hope you are well and thank you for your review.
First of all I am very sorry to read about the issues that you experienced regarding the delivery and that this initially did not go ahead as expected.
We appreciate that this must have been frustrating for you and apologise for any inconvenience caused.
In regards to your refund I can see that this has been requested via our online portal.
An email was sent to you on 01/05/26 with a secure link attached. You would need to complete this form and submit your details back to us for the refund to be actioned. We do not keep a record of any payment information to be able to refund automatically.
If you have any further questions regarding this then please feel free to reach out to us at socialmedia@poltronesofa.co.uk.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Good delivery
Perry and Taylor were such nice delivery lads. Very polite very careful and both an asset to your company. The tracking system was superb very accurate.
30. april 2026
The sales staff were so friendly and…
The sales staff were so friendly and extremely helpful. Nothing was a problem and happy to help.
25. april 2026
The gentleman that we dealt with was…
The gentleman that we dealt with was very helpful and pleasant
25. april 2026
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